Brightspeed

Operations

• Monitor and maintain the Broadband network
• Open trouble tickets and work with repair of network equipment/facilities
• Assist in outage response and review/assign work and trouble tickets
• Oversee day-to-day Broadband Network Operations
• Provide escalation support and act as point of contact in the Broadband NOC
• Gather intel for root cause analysis on events and outages
• Oversee training of new hires and scheduling of training
• Maintain excellent acknowledgment and response time to alarms and customer calls
• Provide quality documentation of network failures and maintenance activity
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
• Communicate with internal customers and others in a repair situation
• Provide Tier I support in platforms supported
• Work in a 24x7 environment

Lead Operations Technician

Customer Success Manager

• Build customized customer journeys in Marketing Cloud
• Collaborate with stakeholders across the company for customer-facing communications
• Optimize the email platform as a subject matter expert
• Perform technical production and deployment activities in SFMC

CRM Operations Manager

Business Analyst

• Serves as a liaison between eCommerce business unit and development teams
• Define and document work by breaking down features into business requirements
• Participates in discovery sessions, survey work, user testing to understand requirements
• Creates and/or maintains key product documentation
• Works with the Senior Product Owner to define Minimum Viable Product (MVP)
• Performs a gap analysis on all new features and works with all stakeholders
• Supports the development team by resolving questions and issues quickly
• Keeps communication channels open and ensures tight feedback loops

Creative Strategist

• Lead the end-to-end development and execution of creative assets for paid media, direct mail, and email campaigns, ensuring messaging, design, and offers are optimized for acquisition performance while maintaining brand consistency
• Execute the creative messaging strategy for campaigns, translating marketing objectives and audience insights into clear compelling and differentiated creative campaigns
• Develop and author full funnel strategic creative briefs that define campaign objectives, audience targets, messaging frameworks, and channel-specific requirements to guide internal teams and external agency partners
• Partner closely with marketing strategy, media and CRM teams to align creative concepts with channel strategy, ensuring creative formats, messaging, and calls-to-action are optimized for each paid channel
• Guide the development of creative concepts and executions, providing direction and feedback that improves clarity, impact, and conversion performance across campaign assets
• Manage the production and execution of campaign assets across channels including digital display, paid social, search support assets, direct mail, email, and other acquisition-focused placements
• Ensure creative quality, accuracy, and brand alignment, maintaining high standards while delivering campaigns on time and within budget
• Leverage performance data and customer insights to continuously refine creative, identifying opportunities to improve messaging, offers, formats, and design to increase campaign effectiveness
• Lead creative development for testing and optimization initiatives, partnering with marketing strategy, media and CRM teams to understand objectives, execute A/B tests, and apply learnings to future campaigns
• Coordinate with internal stakeholders and external agencies to manage timelines, production workflows, and approvals, ensuring seamless delivery of creative assets
• Establish and maintain creative execution best practices and processes, including asset management, creative review frameworks, campaign documentation, and test-and-learn methodologies

Project Manager

• Planning, scheduling, coordinating, and managing a wide variety of repair projects involving the construction, rehabilitation, and restoration of OSP facilities
• Overseeing the OSP repair process from conceptualization to completion including interfacing with field technicians, collaborating with field supervisors, and managing work performed by contract vendors and internal repair teams
• Monitoring and managing the quality completion of work and resolution of issues while reporting on the progress of multiple projects and updating internal tracking systems
• Creating, approving, tracking, and managing all CMS requests
• Operating as the single point of contact for all plant damage and emergency dispatch of internal and external repair teams during normal operations hours
• Assessing damage situations, engaging contract vendors, and providing CMS documentation to coordinate and monitor completion of repair activity
• Driving contract vendors performance to align with Brightspeed’s standards

Lead Operations Technician

CRM Operations Manager

Business Analyst

Creative Strategist

Construction Project Administrator