CRM Operations Manager

Brightspeed

CRM Operations Manager responsible for building and optimizing customer communications in Salesforce Marketing Cloud. Join a team reimagining high-speed internet connectivity for underserved areas.

Posted 4/23/2026full-timeRemote • Charlotte • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Build customized customer journeys in Marketing Cloud
Collaborate with stakeholders across the company for customer-facing communications
Optimize the email platform as a subject matter expert
Perform technical production and deployment activities in SFMC

Requirements

What you’ll need

2+ years of experience in SFMC products
Strong business acumen
Excellent written and oral communication skills
Extensive email marketing expertise
Demonstrated ability to manage multiple projects through prioritization, planning, and task delegation
Track record of delivering results in a high-energy, fast-paced environment
Bachelor’s Degree in Business Administration, Marketing, or related field preferred as a bonus point

Benefits

Comp & perks

competitive compensation
comprehensive benefits
health insurance
401K plan with company match
employee assistance program
paid time off
wellness programs
opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Marketing Cloudemail marketingtechnical productiondeployment activitiescustomer journey optimizationproject managementtask delegation

Soft Skills

business acumenwritten communicationoral communicationprioritizationplanningresults-orientedadaptability