Technical Account Manager
Braze
Technical Account Manager
Braze
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $76,800 - $109,600 per year
Job Level
Mid-LevelSenior
About the role
- Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating closely with Customer Success and wider account teams
- Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who purchased the TAM premium service offering
- Drive value, retention, and adoption of Braze’s product through the customer lifecycle as the technical counterpart to client product and engineering teams
- Manage a portfolio of named Enterprise and Strategic accounts and address geographical, scale, and complexity challenges
- Help customers instrument Braze across their stack and refine instrumentation as use of Braze matures
- Facilitate discovery conversations regarding customers’ desired use cases and recommend solutions based on their architecture
- Support and advocate for day-to-day inquiries and requests to support optimization and value
- Deliver enablement and education to empower customer product and engineering teams to use the product independently and efficiently
- Create solutions documentation, build architectural diagrams, and drive progress against key technical work streams through project management
- Validate product use cases and technical feasibility for product launch and translate customers’ requirements to Braze’s Product team
Requirements
- 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
- 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
- Excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
- Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
- Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
- Bilingual skills beyond English are welcomed but not required
Benefits
- Competitive compensation that may include equity
- Equity grants of restricted stock (RSUs)
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Hybrid ways of working to prioritize work-life harmony
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSMobileAPIProgrammingTechnical SupportSolutions ArchitectureImplementationProject ManagementArchitectural DiagramsInstrumentation
Soft skills
Excellent communicatorCustomer communicationProblem solverIntellectual curiosityTeam collaborationProductivityTime managementAbility to manage competing prioritiesAdaptabilityCustomer advocacy
