Technical Account Manager

• Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating closely with Customer Success and wider account teams
• Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who purchased the TAM premium service offering
• Drive value, retention, and adoption of Braze’s product through the customer lifecycle as the technical counterpart to client product and engineering teams
• Manage a portfolio of named Enterprise and Strategic accounts and address geographical, scale, and complexity challenges
• Help customers instrument Braze across their stack and refine instrumentation as use of Braze matures
• Facilitate discovery conversations regarding customers’ desired use cases and recommend solutions based on their architecture
• Support and advocate for day-to-day inquiries and requests to support optimization and value
• Deliver enablement and education to empower customer product and engineering teams to use the product independently and efficiently
• Create solutions documentation, build architectural diagrams, and drive progress against key technical work streams through project management
• Validate product use cases and technical feasibility for product launch and translate customers’ requirements to Braze’s Product team

Technical Account Manager

HPC Technical Account Manager

Senior Technical Account Manager

Senior Technical Account Manager

Technical Account Manager

Technical Account Manager