Technical Product Manager
Bullfinch
Manager, Technical Account Management
Figma
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $164,000 - $288,000 per year
Job Level
Mid-LevelSenior
About the role
- Build and lead a Technical Account Management function at Figma and define the vision for the team
- Lead and motivate a diverse team of TAMs across the globe
- Drive technical success for customers by guiding adoption, steering complex implementations, and ensuring customers realize maximum value from the Figma platform
- Focus on technical post-sales activities including API integrations, custom plugin development, identity implementations, and technical onboarding
- Build and implement programs to scale the TAM function and drive greater impact for customers
- Establish success metrics for the team and monitor team performance; support team members in exceeding goals
- Participate in customer meetings alongside your team and build trusted technical relationships internally and externally
- Assist in continual training and development, including mentorship, hiring, and career growth
- Work cross-functionally with Customer Enablement, Onboarding, Solutions Consulting, Sales, and Product to define and execute technical post-sales strategy
Requirements
- 3+ years people leadership experience for technical post-sales (preferable) or pre-sales teams
- 6+ years of relevant customer-facing technical experience (Technical Account Manager, Technical Implementation or Support, Solutions Architect, Solutions Consultant, or similar) in a SaaS organization
- Experience developing and implementing strategic programs that have impact and reach across teams
- Experience establishing performance metrics and operational rigor for a team of technical ICs
- Effective storyteller; strong verbal and written communicator/presentation skills
- Strong experience working effectively with cross-functional partners (Success, Sales, Product)
- Hands-on approach to problem solving; effective coach but can jump in as a player when needed
- Ability to translate complex technical concepts into business value
- Experience with API integrations, custom plugin development, identity implementations, and technical onboarding (implied)
Benefits
- equity to employees
- health, dental & vision
- retirement with company contribution
- parental leave & reproductive or family planning support
- mental health & wellness benefits
- generous PTO
- company recharge days
- a learning & development stipend
- a work from home stipend
- cell phone reimbursement
- sales incentive pay for most sales roles
- annual bonus plan for eligible non-sales roles
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationscustom plugin developmentidentity implementationstechnical onboardingstrategic program developmentperformance metrics establishmentoperational rigor
Soft skills
people leadershipeffective storytellingstrong verbal communicationstrong written communicationpresentation skillsproblem solvingcoachingcross-functional collaboration
