Finance Manager
Manulife
FP&A Implementation Team Manager
Datarails
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Lead and manage a team of Implementation CSMs including hiring, training, coaching, and mentorship with weekly 1:1s and performance reviews.
- Oversee multiple implementation projects, project plans, timelines, scoped hours, and approve handoffs to live; identify and escalate risks.
- Serve as escalation point for customers and team members, conduct status meetings, provide detailed project updates, and manage a small portfolio (~2-4 customers).
- Collaborate cross-functionally with sales, live team, and product teams; provide product feedback and improve implementation playbooks and subprocesses.
- Be part of Product expert group and give feedback to pre-sales on scoping implementation documents.
Requirements
- 5+ years of industry experience and/or 1.5+ years of experience at Datarails, ideally in a customer-facing role.
- Ability to operate independently and work with management to improve the organization operations.
- History of building and maintaining strong collegial relationships, knowledge-sharing, and mentorship of team members.
- Preference may be given to candidates with experience as an onboarding buddy for new hires.
- Strong communication skills; navigate difficult conversations with ease and comfortable raising red flags and asking questions with customers and when providing feedback to team members.
- Strong customer skills; prepared to serve as an escalation point for your team and able to take point on challenging customer implementations.
- In-depth understanding of datrails's products, sales, and processes.
- Demonstrated track record of success in current role within datarails.
- Strong relationships with key internal stakeholders and a deep understanding of the company's customer base.
