Rithum

Senior Technical Account Manager

Rithum

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

About the role

  • As a Senior Technical Account Manager (TAM), you will serve as a strategic technical advisor and executional lead for Rithum’s enterprise and strategic clients.
  • Building on deep technical acumen and client-facing experience, you will guide integration planning, lead optimization initiatives, and provide ongoing oversight of platform performance.
  • You will partner closely with Client Success Managers, Solution Architects, Product, and Engineering to ensure that clients receive tailored, value-driven guidance throughout their lifecycle.
  • In this role, you will own complex technical workstreams, influence technical best practices, and contribute to the continuous improvement of the TAM function.
  • Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
  • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
  • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
  • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
  • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
  • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
  • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
  • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
  • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
  • Contribute to internal knowledge sharing and standardization of technical best practices across the TAM team, coaching and mentoring less experienced TAMs.
  • When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
  • We offer career opportunities aligned to your ambitions and talents, and comprehensive benefits and wellness plans.

Requirements

  • 3+ years of experience in a technical account management, implementation, or solutions engineering role within a B2B SaaS environment.
  • Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
  • Strong understanding of APIs, data mapping, and feed architecture.
  • Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
  • Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
  • Excellent problem-solving skills, with a focus on root cause analysis and resolution.
  • Strong verbal and written communication skills.
  • Bachelor's degree in business, engineering, computer science or related technical field.
  • 5+ years in technical account management, solution engineering, or implementation roles.
  • eCommerce or product data platform experience.
  • Experience working in cross-functional teams and navigating complex stakeholder environments.
  • Familiarity with SaaS deployment models and scalable system design.
  • Experience working with enterprise or strategic clients in eCommerce or retail technology.