Technical Account Manager
Relativity
SQL
Technical Account Manager
Proofpoint
full-time
Posted on:
Location Type: Hybrid
Location: Colorado, Florida, Illinois, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $81,080 - $169,840 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxMySQLSMTP
About the role
- Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.
- Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
- Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.
- Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
- Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
- Develop deep understanding of customer’s business and operational needs.
- Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.
- Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.
- Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs.
- Identify and prioritize short term and long-term goals.
- Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
- Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
- Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.
- Use independent judgment within broad parameters.
- Designs and implements solutions to complex problems
Requirements
- 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.
- Working knowledge of Windows, Active Directory, and Microsoft Exchange.
- Very strong customer service and excellent communications skills, both written and oral
- A history of successfully leading and directing technical staff through crisis situations
- Adaptable and willing to learn new technologies
- Knowledge of project management and strong time management skills
- Ability to effectively work in a team environment as well as independently
Benefits
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LinuxSMTPMySQLWindowsActive DirectoryMicrosoft Exchangedata communication conceptstechnical leadershipincident responseprocess improvement
Soft skills
customer servicecommunication skillsadaptabilitytime managementteamworkindependent judgmentproblem-solvingproactive recommendationsorganizational skillscrisis management
