Technical Account Manager
Genesys
CloudPython
Associate Technical Account Manager
Genesys
full-time
Posted on:
Location Type: Hybrid
Location: Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $55,200 - $102,600 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Support the Genesys Account team in adopting features that align with customer roadmaps and business initiatives
- Serve as a trusted technical resource, advising on best practices, platform adoption, and risk management
- Collaborate with Customer Care, DevOps, Customer Success, and Product Management to resolve issues and drive improvements
- Lead operational reviews, communicate with stakeholders (including executives), and manage high-priority situations
- Monitor trends and provide proactive recommendations to support adoption and prevent escalations
- Apply technical knowledge in CX enterprise software and cloud contact center technologies
- Contribute to cross-functional projects and translate customer business needs into actionable use cases
- Manage account escalations and risk processes to ensure customer satisfaction
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
- Minimum of 1 year of relevant experience in a technical, consulting, or customer-facing role
- Basic understanding of cloud computing and disciplines such as AI/ML, networking, or programming
- Strong communication, negotiation, and project management skills
- Ability to achieve Genesys Cloud Product Certification within 45 days of employment
- Ability to thrive in a fast-paced, multicultural environment and adapt to change
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cloud computingAIMLnetworkingprogrammingCX enterprise softwarecloud contact center technologies
Soft skills
communicationnegotiationproject managementcollaborationrisk managementstakeholder managementadaptability
Certifications
Genesys Cloud Product Certification
