Technical Account Manager
Adobe
Cloud
Technical Account Manager
Reputation
full-time
Posted on:
Location Type: Hybrid
Location: Lehi • Arizona, Utah • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudERPNoSQL
About the role
- Work directly with clients to scope, manage, and implement integration projects.
- Share best practices, tools, and resources to help clients maximize their use of the Reputation platform.
- Identify opportunities for additional value by recommending and implementing new integrations.
- Proactively manage issues reported through the Technical Solutions support channel.
- Stay engaged with client teams to ensure successful adoption and desired outcomes.
- Partner with Customer Success Managers to support Quarterly Business Reviews with data and analysis.
- Represent client needs to internal product management and engineering teams.
- Perform additional duties as assigned.
Requirements
- 5+ years of experience in professional services, SaaS account management, technical account management, customer success, project/program management, solutions engineering or related fields.
- BA/BS degree or equivalent experience.
- Experience with public cloud services such as AWS or Microsoft Azure.
- Ability to write scripts, noSQL queries, API calls etc.
- Hands-on experience working with a variety of enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.
- Excellent project management skills with an understanding of Lean Six Sigma.
- Excellent customer relationship management skills.
- Excellent communication and interpersonal skills.
- The ability to thrive in a fast-paced, high growth and rapidly changing environment.
- A demonstrated passion for making customers successful.
Benefits
- Flexible working arrangements
- Career growth with paid training tuition opportunities
- Active Employee Resource Groups (ERGs) to engage with
- An equitable work environment
- Health, dental and vision insurance
- 401k
- Paid Parental Leave for all eligible employees as of day 1 of employment
- Employer paid short and long term disability and life insurance
- Employee Assistance Program (EAP)
- Access to a wide variety of unique perks and apps: PerkSpot - Employee Discount Program
- Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options
- Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support
- Omada - Virtual prevention and physical therapy program
- Ladder -Life insurance to supplement outside of employer offering
- SoFi - Financial wellbeing platform and 1:1 advice
- Fetch - Pet insurance discount program
- Spring Health for Guardian - Virtual mental health support
- XP Health for Guardian (virtual eye-wear platform)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementSaaS account managementtechnical account managementsolutions engineeringpublic cloud servicesAWSMicrosoft AzurescriptingnoSQL queriesAPI calls
Soft skills
customer relationship managementcommunicationinterpersonal skillsproject management skillsability to thrive in fast-paced environmentspassion for customer success
Certifications
BA/BS degreeLean Six Sigma