Reputation

Account Executive

• Drive new business within large multifamily operators and regional portfolios.
• Aggressively hunt and close new business, owning the entire sales cycle from prospecting to deal close.
• Lead complex, multi-stakeholder deal cycles with a consultative, insight-led approach
• Develop and implement go-to-market strategies aligned with industry-specific goals and growth targets.
• Build and maintain strong relationships with senior-level decision-makers, including CMOs, CXOs, Directors of Marketing, and VPs of Operations.
• Collaborate cross-functionally with Marketing, SDRs, Customer Success, and Product teams to drive client success.
• Identify new business opportunities and grow market share across national and regional property management portfolios.
• Provide market feedback to inform product innovation and positioning.
• Coordinate internal resources and stakeholders to deliver exceptional customer outcomes.
• Perform additional duties as assigned.

Account Executive, Enterprise Property Management

Support Engineer

• Serve as the frontline contact for customer issues via phone, email, and chat.
• Troubleshoot and resolve basic to moderately complex issues using internal documentation.
• Triage and escalate more complex problems to Tier II with detailed case notes.
• Maintain documentation accuracy and quality within Salesforce.
• Educate customers on platform features and best practices.
• Contribute to support knowledge base content and improvements.

Technical Support I – Tier 1

Graphics Designer

• Collaborate with the Corporate Marketing, Demand and Product Marketing teams to create visually compelling graphics, motion graphics, and video content that align with the company's brand identity and business goals.
• Design and create graphics for our website, guides, resources, landing pages, and promotional pages, that improve user experience and drive conversions.
• Develop product illustrations that communicate complex ideas and features in a simple and intuitive way.
• Create blog post images and social media graphics that engage our audience and drive traffic to our website.
• Design digital presentations and reports that are visually appealing, easy to read, and showcase our brand's identity.
• Create high-quality motion graphics and video content that effectively communicates our brand message, such as product demos, explainer videos, and social media video content.
• Edit and post-produce video content, including sound mixing, color grading, and animation.
• Manage multiple projects and deadlines, ensuring that all designs and video content are delivered on time and meet quality standards.
• Stay up-to-date with design trends, best practices, and industry standards, and share knowledge with the team.

Senior Visual Designer

Communications

• Develop and execute a thought leadership content strategy that aligns with the company's overall marketing objectives and brand positioning.
• Create a cohesive and engaging narrative that communicates the value proposition of our Reputation Platform to our ICP and beyond.
• Support our awareness efforts and thought leadership bench.
• Work alongside a team of marketeers, including data analysts, designers, and multimedia specialists, to produce high-quality and compelling content.
• Generate a variety of content types, including social media management, blog posts, campaign kits, research reports, case studies, byline articles, infographics, videos, and more.
• Work closely with the marketing and sales teams to support campaigns with relevant and impactful content.
• Align content creation with product launches, research initiatives, awareness campaigns, promotions, and other strategic initiatives.
• Serve as the primary day-to-day point of contact for our external PR agency, ensuring timely execution of media pitches, press releases, and rapid-response commentary.
• Actively identify and cultivate opportunities for media interest, managing incoming inquiries and preparing spokespeople for interviews to boost brand awareness.
• Manage the rhythm of business with industry analysts, including scheduling briefings, coordinating "inquiry" calls, and tracking upcoming research reports to ensure our Reputation Platform is accurately represented.
• Ensure consistency in messaging, tone, and branding across all content channels and platforms.
• Uphold and enhance the company's brand identity through compelling storytelling.
• Establish and monitor key performance indicators (KPIs) to measure the success and impact of content initiatives.
• Utilize data and analytics to refine content strategies and optimize future efforts.

Senior Marketing Communications Strategist

Full-stack Engineer

• Develops in-depth knowledge of certain components of the product
• Understand and analyze business requirements and designs provided
• Assists with technical design
• Develops software components independently
• Develops and executes JUnit Tests
• Follows standard process and procedures
• Identifies and resolve software bugs
• Performs code reviews
• Tests and integrates with other development tasks
• Collaborate with senior members of the engineering team to create innovative solutions..
• Design, develop and execute software solutions to address business issues.
• Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform.
• Collaborate with peer organizations, quality assurance and end users to produce cutting-edge software solutions.
• Interpret business requirements to articulate the business needs to be addressed.
• Troubleshoot code level problems quickly and efficiently.
• Additional duties as assigned.

Software Engineer I

People Operations

• Collaborate with the HR team to shape and grow a world-class culture
• Develop and improve HR strategies and processes that enable operational excellence and a people-first, performance-driven environment
• Serve as the HR business partner for our EMEA-based team, supporting areas such as HRIS & payroll, compensation, benefits, training & development, compliance, health & safety, succession planning, and employee relations & retention
• Partner with people leaders to align team capabilities with company values
• Lead performance management processes, reviews, and employee experience surveys
• Drive consistency, best practices, and clear communication across functions
• Work with the Talent Acquisition team to execute strategic hiring initiatives and ensure positive candidate experiences from onboarding to offboarding
• Support the Chief People Officer on sensitive employee relations matters, including coaching, performance management, leave management, and UK and EMEA immigration matters
• Take on additional high-impact projects as opportunities arise

Senior People Experience Business Partner – Part-time

• Resolve complex technical issues requiring system-level diagnostics and deep analysis
• Use scripting and tools to reproduce and isolate bugs across the application stack
• Partner with Engineering on code-level bugs, incidents, and performance issues
• Create scripts, internal tools, or automated checks to improve support capabilities
• Contribute to roadmap input, incident post-mortems, and release readiness
• Mentor Tier I and Tier II support staff, offering training and case feedback