Reputation

Customer Success Manager

• Lead, coach, and develop a team of Customer Success Managers supporting automotive customers.
• Provide guidance on customer engagement strategies, account planning, and issue resolution.
• Oversee the customer lifecycle including onboarding, product adoption, ongoing engagement, renewal, and expansion opportunities.
• Support the team in building strong relationships with customer stakeholders and executive sponsors.
• Monitor customer health metrics and account performance to proactively identify risks and growth opportunities.
• Guide the team in developing action plans to address churn risk and drive increased product adoption.
• Partner with Sales teams to support renewal strategy and identify expansion opportunities within accounts.
• Work closely with Product and Engineering teams on customer implementations, escalations, and product feedback.
• Ensure consistent execution of customer success processes, best practices, and service standards.
• Analyze account performance data and support the team in translating results into customer insights and value discussions.
• Collaborate with cross-functional partners to improve the overall customer experience and address customer needs.
• Maintain awareness of automotive industry trends and competitive dynamics that may impact customers.
• Serve as an internal advocate for customers and provide feedback that helps improve products and services.
• Contribute to team operational improvements and initiatives that support the growth of the customer success organization.
• Perform additional responsibilities as assigned.

Senior Manager, Customer Success – Automotive

Communications

• Develop and execute an integrated brand and thought leadership strategy aligned to company growth objectives and positioning.
• Create a cohesive narrative that clearly communicates the value of the Reputation Platform to our ICP and key stakeholders.
• Drive executive visibility through bylines, speaking engagements, research reports, and strategic media placements.
• Partner cross-functionally to identify emerging industry trends and translate them into compelling content and positioning opportunities.
• Own the comprehensive content strategy across web, blog, research, campaigns, and multimedia formats.
• Oversee development of high-quality content including: white papers, research reports, case studies, campaign kits, infographics, videos, blog posts, and byline articles.
• Ensure alignment between content, product launches, awareness campaigns, sales enablement, and research initiatives.
• Lead the organic social media strategy across platforms, optimizing for brand growth, engagement, and audience expansion.
• Serve as the senior point of contact for global PR agencies, ensuring effective media pitching, press releases, rapid-response commentary, and thought leadership placements.
• Partner with HR and executive leadership to align internal messaging with company strategy, values, and culture.
• Establish and monitor KPIs across content, PR, analyst relations, and social channels.

Director, Corporate Marketing – Communications

Account Executive

• Own and drive new enterprise business across multiple verticals.
• Develop and execute thoughtful account strategies to break into new organizations and expand existing relationships.
• Lead sophisticated, multi-threaded sales cycles involving executive stakeholders and complex buying groups.
• Build trusted advisor relationships with senior leaders, senior-level decision-makers, including CMOs, CXOs, Directors of Marketing, and VPs of Operations, positioning yourself as a strategic partner rather than a vendor.
• Navigate large organizations by aligning multiple stakeholders around business outcomes and measurable value.
• Collaborate cross-functionally with Marketing, SDRs, Customer Success, and Product teams to drive client success.
• Identify whitespace within target accounts and develop expansion opportunities that drive long-term revenue growth.
• Bring market insight and customer feedback back to the business to help shape product direction and go-to-market strategy.
• Maintain strong pipeline discipline, forecast accuracy, and clear deal execution plans.
• Contribute to a high-performance, collaborative sales culture focused on learning, winning, and continuous improvement.
• Perform additional duties as assigned.

Account Executive, Enterprise

Sales Development Rep

• The Manager, Sales Development, role holds an important leadership position at the top of the sales funnel for the entire company.
• The ideal candidate will be responsible for driving the success of our outbound sales efforts, managing and mentoring a team of SDRs, and collaborating with other departments to achieve company revenue goals.
• They will set team activity goals, motivate and develop team members, and work closely with the entire sales organization.
• Strategy and Process Design effective outbound strategies, including multi-channel approaches (email, phone, LinkedIn, etc.), and optimize these efforts based on performance data.
• Implement and continuously refine processes, tools, and workflows that increase SDR efficiency and effectiveness.
• Conduct high level and value added conversations with C level and senior executives in prospect / customer accounts.
• Develop and implement best practices for prospecting, lead qualification, and follow-up that align with the company’s messaging and target Ideal Customer Profile (ICP) and Personas.
• Own, drive, and accurately forecast activity and pipeline creation efforts.
• Recruit, train, and develop SDR talent, creating career growth opportunities within the team.
• Lead, and mentor a high-performing SDR team, fostering a culture of innovation.
• Conduct regular performance evaluations and implement improvement plans as needed.
• Collaborate with marketing, sales, enablement, operations teams to ensure alignment of growth strategies and initiatives.
• Utilize data and analytics to monitor the performance of outreach initiatives, identify trends, and optimize prospecting in real-time.

Sales Development Manager

• Own and drive new enterprise business within the Automotive vertical across a defined set of strategic accounts.
• Develop and execute thoughtful account strategies to break into new organizations and expand existing relationships across dealer groups, OEMs, the aftermarket retail service industry, and automotive service networks.
• Lead sophisticated, multi-threaded sales cycles involving executive stakeholders and complex buying groups.
• Build trusted advisor relationships with senior leaders including CMOs, CXOs, Directors of Marketing, and VPs of Operations across Automotive organizations.
• Position Reputation’s platform as a strategic solution for improving customer experience, online presence, and brand trust across the Automotive customer journey.
• Navigate large organizations by aligning multiple stakeholders around measurable business outcomes and value.
• Collaborate cross-functionally with Marketing, SDRs, Customer Success, Product, and leadership to win and grow strategic accounts.
• Identify whitespace opportunities within target Automotive accounts to drive long-term expansion and revenue growth.
• Bring industry insight and customer feedback back to the business to help shape go-to-market strategy within the Automotive sector.
• Maintain strong pipeline discipline, forecast accuracy, and clear deal execution plans.
• Contribute to a high-performance, collaborative sales culture focused on learning, winning, and continuous improvement.
• Perform additional duties as assigned.

Account Executive, Enterprise Automotive

• Drive new business within large multifamily operators and regional portfolios.
• Aggressively hunt and close new business, owning the entire sales cycle from prospecting to deal close.
• Lead complex, multi-stakeholder deal cycles with a consultative, insight-led approach
• Develop and implement go-to-market strategies aligned with industry-specific goals and growth targets.
• Build and maintain strong relationships with senior-level decision-makers, including CMOs, CXOs, Directors of Marketing, and VPs of Operations.
• Collaborate cross-functionally with Marketing, SDRs, Customer Success, and Product teams to drive client success.
• Identify new business opportunities and grow market share across national and regional property management portfolios.
• Provide market feedback to inform product innovation and positioning.
• Coordinate internal resources and stakeholders to deliver exceptional customer outcomes.
• Perform additional duties as assigned.

Account Executive, Enterprise Property Management

Support Engineer

• Serve as the frontline contact for customer issues via phone, email, and chat.
• Troubleshoot and resolve basic to moderately complex issues using internal documentation.
• Triage and escalate more complex problems to Tier II with detailed case notes.
• Maintain documentation accuracy and quality within Salesforce.
• Educate customers on platform features and best practices.
• Contribute to support knowledge base content and improvements.

Technical Support I – Tier 1

Graphics Designer

• Collaborate with the Corporate Marketing, Demand and Product Marketing teams to create visually compelling graphics, motion graphics, and video content that align with the company's brand identity and business goals.
• Design and create graphics for our website, guides, resources, landing pages, and promotional pages, that improve user experience and drive conversions.
• Develop product illustrations that communicate complex ideas and features in a simple and intuitive way.
• Create blog post images and social media graphics that engage our audience and drive traffic to our website.
• Design digital presentations and reports that are visually appealing, easy to read, and showcase our brand's identity.
• Create high-quality motion graphics and video content that effectively communicates our brand message, such as product demos, explainer videos, and social media video content.
• Edit and post-produce video content, including sound mixing, color grading, and animation.
• Manage multiple projects and deadlines, ensuring that all designs and video content are delivered on time and meet quality standards.
• Stay up-to-date with design trends, best practices, and industry standards, and share knowledge with the team.