Technical Account Manager
Reputation
AWSAzureCloudERPNoSQL
Technical Account Manager
Adobe
full-time
Posted on:
Location Type: Hybrid
Location: Lehi • Texas, Utah, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $113,400 - $204,400 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Establish and maintain highly strategic and influential relationships across the customer’s organization, including C-level executives and key customers
- Act as the trusted advisor and champion for the customer’s technical strategies while maintaining a strong focus on aligning with Adobe’s business goals
- Demonstrate executive presence and finesse in all communications, particularly in complex, emotionally charged situations
- Lead high-profile customer calls and meetings with ownership, assertiveness, prioritization, organization, direction, and issue resolution while aligning with collaborators and customers to meet objectives
- Possess an in-depth understanding of Adobe’s product offerings, with the ability to provide comprehensive technical guidance to both customers and colleagues
- Drive customer utilization of Adobe products in their workflow to provide enhanced results
- Demonstrate the ability to measure and report the impact of change initiatives, showing tangible, positive results
- Leverage a deep understanding of each customer’s technical and business strategies, objectives, requirements, priorities, and Adobe products implemented in their environment to identify complex needs and propose innovative solutions that accelerate the customer’s success
- Navigate customers through the implementation and utilization of Adobe’s AI and generative AI technologies, remaining at the forefront of industry trends and Adobe product capabilities
- Assess customer health, technical risks, and opportunities, and develop and implement sophisticated mitigation plans
- Anticipate and proactively address complex problems to avoid or reduce impact
- Engage in valued activities with the customer such as knowledge transfer sessions, service reviews, solution reviews, roadmap reviews, and technical business objective discussions
- Think strategically about the customer’s business, product, and technical challenges, guiding them to realize their business objectives through Adobe solutions
- Advise customers on upcoming product releases, potential impacts, and guide them through complex environment changes and upgrades
- Lead technical escalations and critical issue resolution, ensuring the customer’s continued success and satisfaction
- Make and meet all commitments, building trust with customers and co-workers
- Innovate and improve processes across the Adobe ecosystem, enhancing efficiency and customer experience
- Continuously contribute to the knowledge base by sharing proven approaches, standard methodologies, and advanced techniques
- Drive innovation and influence product roadmaps by providing strategic insights to Adobe teams, based on in-depth understanding of the customer needs and environment
- Maintain accurate and up-to-date customer and account information
- Ensure accountability across all responsible parties and reinforce ownership within Adobe teams to meet operating and service level targets
- Expertly mentor and coach team members, contributing to their professional development and ensuring that they provide high-touch customer service
- Work hours broadly align with customers’ core business hours, with occasional extended or on-call hours as needed
- Travel when permitted to customer sites (approximately 5-10%)
Requirements
- Bachelor’s Degree in related subject area of the technical industry or equivalent experience will be considered
- 5+ years of full-time experience in technical account management, consultative technical customer support, and/or related role in the technology space
- Experience in the digital video audio, production, or post-production industry preferred
- Hands-on expertise in Adobe Creative Cloud applications focused on video and audio workflows
- Extensive experience working in complex enterprise IT environments in consulting, support, account management or development roles
- Demonstrated executive presence and finesse in all communications, strong conflict-resolution skills, and a proven track record of developing and delivering effective presentations to senior executives
- Program management or project management experience preferred
Benefits
- Comprehensive technical guidance
- Knowledge transfer sessions
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical account managementconsultative technical customer supportAdobe Creative Cloudvideo workflowsaudio workflowsprogram managementproject managementtechnical guidancechange initiativesAI technologies
Soft skills
executive presencecommunicationconflict-resolutionproblem-solvingmentoringcoachingorganizationassertivenessprioritizationinnovation
Certifications
Bachelor’s Degree in related subject area
