Technical Account Manager

• Establish and maintain highly strategic and influential relationships across the customer’s organization, including C-level executives and key customers
• Act as the trusted advisor and champion for the customer’s technical strategies while maintaining a strong focus on aligning with Adobe’s business goals
• Demonstrate executive presence and finesse in all communications, particularly in complex, emotionally charged situations
• Lead high-profile customer calls and meetings with ownership, assertiveness, prioritization, organization, direction, and issue resolution while aligning with collaborators and customers to meet objectives
• Possess an in-depth understanding of Adobe’s product offerings, with the ability to provide comprehensive technical guidance to both customers and colleagues
• Drive customer utilization of Adobe products in their workflow to provide enhanced results
• Demonstrate the ability to measure and report the impact of change initiatives, showing tangible, positive results
• Leverage a deep understanding of each customer’s technical and business strategies, objectives, requirements, priorities, and Adobe products implemented in their environment to identify complex needs and propose innovative solutions that accelerate the customer’s success
• Navigate customers through the implementation and utilization of Adobe’s AI and generative AI technologies, remaining at the forefront of industry trends and Adobe product capabilities
• Assess customer health, technical risks, and opportunities, and develop and implement sophisticated mitigation plans
• Anticipate and proactively address complex problems to avoid or reduce impact
• Engage in valued activities with the customer such as knowledge transfer sessions, service reviews, solution reviews, roadmap reviews, and technical business objective discussions
• Think strategically about the customer’s business, product, and technical challenges, guiding them to realize their business objectives through Adobe solutions
• Advise customers on upcoming product releases, potential impacts, and guide them through complex environment changes and upgrades
• Lead technical escalations and critical issue resolution, ensuring the customer’s continued success and satisfaction
• Make and meet all commitments, building trust with customers and co-workers
• Innovate and improve processes across the Adobe ecosystem, enhancing efficiency and customer experience
• Continuously contribute to the knowledge base by sharing proven approaches, standard methodologies, and advanced techniques
• Drive innovation and influence product roadmaps by providing strategic insights to Adobe teams, based on in-depth understanding of the customer needs and environment
• Maintain accurate and up-to-date customer and account information
• Ensure accountability across all responsible parties and reinforce ownership within Adobe teams to meet operating and service level targets
• Expertly mentor and coach team members, contributing to their professional development and ensuring that they provide high-touch customer service
• Work hours broadly align with customers’ core business hours, with occasional extended or on-call hours as needed
• Travel when permitted to customer sites (approximately 5-10%)

Technical Account Manager

HPC Technical Account Manager

Senior Technical Account Manager

Technical Account Manager

Senior Technical Account Manager

Technical Account Manager