Technical Account Manager

• Own the post-contract support experience for Cloudflare’s top Enterprise customers as the primary technical contact
• Manage support interactions, escalations, and proactively advocate for customer needs
• Collaborate with Customer Success, Account, Engineering, and Product teams to ensure high customer satisfaction
• Provide recommendations aligned with customer roadmaps and technical requirements
• Relay customer feedback to product and engineering to identify support challenges and opportunities
• Maintain holistic view of customer deployment topology and Cloudflare product usage
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews
• Act as point of escalation during business hours and backup for other regions during off hours
• Ensure support tickets are solved in a timely manner and ensure rapid incident response
• Single-threaded owner of technical support issues and assist with preparing CSRs and formal incident documentation

Technical Account Manager

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Senior Technical Account Manager

Technical Account Manager

Senior Technical Account Manager