Technical Account Manager

• Serve as a trusted technical advisor, guiding customers on architecture, usability, adoption, and best practices
• Collaborate with Customer Care, DevOps, and internal teams to reproduce issues, provide insight into customer needs, and deliver timely solutions
• Build and maintain strong relationships with customers and partners across technical, business, and executive levels
• Partner with Customer Success teams to provide technical expertise and contribute to shared account goals
• Lead operational reviews, provide tailored recommendations, and align technical initiatives with customer business strategies
• Proactively inform customers of solution updates, potential service impacts, and risk management strategies
• Act as liaison to Product Management, contributing to roadmap discussions and feature prioritization
• Support project planning efforts, identify risks, and contribute to mitigation strategies
• Monitor platform usage trends and deliver proactive recommendations for adoption and optimization
• Manage at-risk situations by developing cross-functional resolution plans and driving continuous improvement initiatives
• Translate customer business needs into technical use cases and ensure best practices in service delivery
• Represent Genesys in community forums and cross-functional initiatives, contributing to customer advocacy and technical excellence

Technical Account Manager

Senior Technical Account Manager

Technical Account Manager

Technical Account Manager

Senior Technical Account Manager

Technology Account Manager – New Business