Technical Account Manager
Genesys
CloudPython
Technical Account Manager
Relativity
full-time
Posted on:
Location Type: Hybrid
Location: Idaho, Illinois, Kansas, Kentucky • 🇺🇸 United States
Visit company websiteSalary
💰 $82,000 - $124,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Develop a robust understanding of projects impacting your service area and ensuring service impact is minimized
- Help guide the resolution of critical customer incidents
- Lead technical success plans to ensure customers have a positive and successful experience using Relativity
- Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
- In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
- Drive internal service review meetings covering performance, service improvements, quality, and process
- Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents
- When interacting with our customers, take the initiative to provide the best practices on the use of Relativity
- Maintain the flexibility to work other time frames as needed or requested
- Commitment to and consistent demonstration of core company values
- Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
- Exhibit subject matter expert (SME) knowledge in Relativity
Requirements
- Relativity Certified Administrator certificate
- Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise
- Highly-developed written and verbal communication skills
- Ability to work efficiently under pressure, drive projects to completion and meet deadlines
- Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
- Meticulous attention to detail
- Experience working in a SaaS, IaaS and/or Hybrid environments
- Experience with and knowledge of e-discovery industry and products
- ITIL Certification
Benefits
- Competitive base salary
- Annual performance bonus
- Long-term incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLWindowstroubleshootingcapacity planningKnowledge-Centered Supporte-discovery
Soft skills
written communicationverbal communicationability to work under pressureproject managementattention to detail
Certifications
Relativity Certified AdministratorITIL Certification
