Relativity

Human Resources

• Deliver comprehensive HR support and partnership at the employee and management levels
• Collaborate with business stakeholders to develop team-level HR strategies
• Serve as a trusted advisor on employee engagement and career development
• Conduct investigations and resolve complex employee relations issues
• Identify process improvements and drive initiatives to enhance HR practices

HR Business Partner

Technical Project Manager

• Lead the end-to-end delivery of complex technical initiatives across engineering domains
• Drive alignment on business outcomes, scope, sequencing, risks, dependencies, ownership, and success measures across multiple teams
• Translate ambiguous goals into clear execution plans, operating rhythms, decision points, and accountability structures that enable teams to move faster
• Operate as a strategic delivery leader by asking the next question, surfacing gaps, and pushing for the rigor needed to execute well
• Challenge weak assumptions, plans, timelines, and inputs when needed to improve decision quality
• Identify risks early, assess impact, drive mitigation planning, and escalate with recommendations rather than simply reporting problems
• Partner closely with engineering leaders and teams to understand technical context, architecture implications, dependencies, and delivery constraints well enough to guide execution credibly
• Provide concise, leadership-ready updates focused on progress, risks, changes, decisions needed, and recommended actions
• Facilitate discussions that drive teams to closure on priorities, tradeoffs, commitments, and next steps
• Explore, adopt, and help scale AI-enabled tools and practices that improve project management
• Lead or support initiatives tied to AI-enabled product capabilities, AI experimentation, and AI-related engineering investments as priorities evolve
• Partner effectively with engineering and product leaders as the organization increasingly incorporates AI into its product strategy.
• Travel as needed for team and company meetings

Senior Technical Project Manager

Manager

• Oversee team response to customer incidents and requests on a daily basis, ensuring tickets are managed and processed in alignment with established policies and procedures
• Monitor and report on support performance, ensuring timely updates to tickets and that service level objectives are met
• Collaborate with cross-functional teams, including Product and Engineering, to address technical issues and improve the product based on customer feedback
• Proactively monitor staff availability to ensure service levels are met as they provide complex responsive support
• Manage and develop the support team, coaching team members to expand their technical skill sets and ensure alignment with department goals
• Provide direction and apply company policies to broader team(s) or sub-department, ensuring adherence to procedures and standards
• Track team progress on daily tasks and projects, ensuring timely completion with attention to quality and customer satisfaction
• Act as a point of contact for complex, escalated support issues, offering guidance and resolution to both internal teams and customers

Manager, Product Support

Business Operations

• Lead and manage technical programs across multiple departments
• Translate stakeholder needs into actionable requirements
• Develop and maintain program documentation
• Identify and mitigate risks to ensure program momentum
• Provide clear communication on timelines and progress
• Navigate teams through uncertainty

Business Process & Technology, Program Manager

Account Executive

• Develop and execute comprehensive sales plans to identify, target, and acquire new clients within an assigned territory or account set.
• Lead complex, multi-stakeholder sales cycles, navigating legal, compliance, procurement and executive decision makers.
• Manage a select portfolio of high-value prospective accounts, focusing on quality of engagement and long-term relationship building.
• Conduct in-depth needs assessments and deliver tailored product demonstrations that align with the business, compliance, and technology requirements of your industry vertical(s).
• Lead the end-to-end sales cycle, including prospecting, qualifying, solution positioning, proposal development, contract negotiation, and closing.
• Cultivate executive-level relationships with decision-makers at your clients to influence strategic technology adoption.
• Stay informed on industry trends, regulatory changes, and competitive dynamics to proactively address client needs and position our solutions effectively.
• Collaborate with product, marketing, solution engineering, and customer success teams to deliver best-in-class experiences and ensure alignment of sales strategies with business objectives.
• Maintain accurate records of sales activity, pipeline, and forecasting using Salesforce, and provide regular updates and insights to management.
• Represent the company at industry events, conferences, and client meetings to build brand awareness and generate new business opportunities.
• Demonstrate sound judgment, integrity, and a commitment to core company values throughout all stages of the sales process.

Lead Account Executive

Security Engineer

• Design, implement, and operate endpoint security controls across laptops and mobile devices
• Build automation and tooling to enforce secure configuration baselines and reduce manual effort
• Partner with IT on device management, deployment, and lifecycle security
• Reduce enterprise risk by hardening devices, limiting standing privilege, and improving visibility
• Participate in incident response and endpoint-related investigations in partnership with Cyber teams
• Continuously improve endpoint security posture using metrics, telemetry, and risk insights

Advanced Security Engineer, Enterprise Security

• Drive security strategy and shape future security capabilities.
• Define vision for security features and collaborate with teams.
• Identify security gaps and establish Relativity as a trusted platform.

Product Manager – Security

Product Manager

• Define the long-term roadmap for data extensibility offerings
• Lead the team in connecting with customers to identify pain points
• Advocate for developer and end user personas
• Collaborate with cross-functional teams
• Define key success metrics for adoption and performance
• Craft and shape the product strategy
• Communicate product vision and strategy to various stakeholders
• Manage effectively via Objectives and Key Results
• Discover and propose solutions for user and customer needs
• Craft adoption and enablement strategies
• Lead research for build/buy/partner decisions
• Own the operation of the portfolio

Group Manager, Product Management – Data Platform Extensibility

Backend Engineer

• Implementing tools and technologies to provision and configure an enterprise software system in public and sovereign clouds with a focus on increasing efficiency and reliability of deployed storage systems
• Ability to contribute throughout all phases of a service lifecycle from conception through design, development, deployment, and ultimately operation
• Ability to contribute to and mature existing, fully automated CICD workflows
• A commitment to monitoring and observability
• Identify, document, automate, and engineer processes for repeated tasks
• Oversee the application environment to effectively run and maintain the technology and determine the advisement of potential technology or process improvements
• Strategize, plan, prioritize, schedule, and partner in the execution of infrastructure provisioning and configuration while focusing on maintaining or improving security, data integrity, programming logic integrity, and administration
• Manage the deployment of our infrastructure product and our deployment/upgrade processes
• Seek and recommend improvements to current processes and technologies used
• Participate in code reviews for projects written by your team
• Participate in design reviews for new and existing services and platforms
• Influence the use of industry-leading development platforms and process
• Participate in the on-call rotation to ensure a tight feedback loop from customers

Senior Software Engineer – JAVA, C#

Customer Success Manager

• Create Shared Value
• Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved.
• Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account.
• Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI.
• Represent the customer’s voice back to Relativity, proactively utilizing “feedback loop” processes to foster a company-wide culture of customer success.
• Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-sell opportunities.
• Mentor and support junior team members.
• Innovate New Success Motions.
• Work with Customer Success leadership teams to help build new offerings and playbooks.
• Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers.
• Orchestrate Across Departments.
• Project manage complex plans, such as onboarding new products across geographies or enabling account success with non-standard use cases.
• Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements.

Senior Customer Success Manager – ediscovery

Frontend Engineer

• Architect and designs performant, scalable, and secure software to a high degree of quality – not simply focusing on meeting requirements
• Work hand in hand product team to design new search solutions, think about migrations and stress test current ideas
• Build systems in the search domain – that are integrated with LLMs, are secure and performant while serving the use needs.
• Be pragmatic – in using object oriented principles, applying SOLID principles and design patterns in Javascript, and TypeScript to drive value for our users
• Contribute and provide technical guidance to a software development team to ship high-quality, performant, secure software that operates on data at a massive scale
• Conduct comprehensive unit, integration and e2e testing and static analysis and rigorous test strategy development
• Improve the software development process by recommending and instituting changes in procedures
• Provide technical guidance to team members through education and coaching of best practice
• Participates in regular on-call rotations
• Embrace and contribute to a learning/growth culture and promote a healthy work environment

Senior Frontend Engineer

• Own product strategy, roadmap, success metrics, and delivery outcomes
• Lead product discovery and delivery, including problem framing, solution evaluation, tradeoff decisions, and release planning
• Communicate product vision, priorities, and progress to senior leadership
• Partner with engineering and stakeholders on data models, ingestion flows, aggregation algorithms
• Make prioritization decisions across new capabilities based on business impact and risk
• Collaborate with Product Marketing on go-to-market planning
• Facilitate high priority defect prioritization, management, and communication
• Represent Relativity at industry trade shows and events
• Contribute to a culture of operational rigor and continuous improvement

Product Manager – Billing Platform

• Lead, coach, and develop a team of Product Support professionals operating in a SaaS-first support model.
• Oversee daily support operations, ensuring customer requests are handled efficiently and consistently in line with SaaS service standards.
• Serve as an escalation point for complex or high-impact customer issues, balancing customer needs with product capabilities.
• Collaborate closely with Product and Engineering teams to provide actionable insights based on customer usage, support interactions, and operational data.

Software Engineer

• Craft and shape the product strategy for cloud transformation
• Clearly communicate product vision roadmap to stakeholders
• Lead with a data-driven approach utilizing customer insights
• Manage effectively via Objectives and Key Results alongside measurable indicators
• Discover and understand internal engineering customer needs
• Lead collaborative best practices related to feature management and cloud development
• Own the operation of the portfolio and create/revise roadmaps based on signals.

Product Manager – Engineering Systems

• Own & Grow a Portfolio of Corporate Enhanced Accounts
• Partner with Account Executives to define success plans tied to customer ROI and adoption objectives
• Conduct regular account check-ins and Business Reviews to track progress, surface risks, and align on next steps
• Support Corporate Standard Tier customers through clearly scoped adoption engagements focused on specific outcomes
• Drive Adoption & Outcomes by translating customer product interest into clear business outcomes and measurable success goals
• Capture and document Verified Outcomes when customers confirm ROI
• Coordinate with internal teams to execute adoption and success plans