Senior Manager, Technical Account Management

Relativity

Manager of Technical Account Management team providing support to clients at Relativity. Ensuring quality service, addressing technical challenges, and coaching team members effectively.

Posted 7/6/2026full-timeIdaho, Illinois, Kansas, Kentucky • 🇺🇸 United StatesSenior💰 $159,000 - $239,000 per yearWebsite

Tech Stack

Tools & technologies

AzureSQL

About the role

Key responsibilities & impact

Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
Manage toward TAM KPI’s
Ensure team is driving internal service review meetings covering performance, service improvements, quality, and process
Ensure team members are proactively monitoring open tickets, tenant health and removing any existing blockers for the customer
Oversee TAM team as they provide complex responsive support to clients during normal business hours and after hours
Oversee team as they complete all daily tasks and projects as requested, on-time, and with attention to detail and quality
Provide excellent customer service using the communication methods designated by Relativity
Maintain the flexibility to work any on-call schedules, or other time frames as needed or requested
Translate business objectives and determine how to use resources to meet objectives and goals
Manage issues of diverse and ambiguous scope which require evaluation of a variety of factors and current business trends
Coach and develop employees to expand upon their technical and Relativity related skill sets and drive towards high performance.

Requirements

What you’ll need

Knowledge of Relativity
Strong customer service skills; comfort working with senior level executives both internally and externally
Ability to translate technical problems and issues into terminology that can be understood by non-technical audiences
Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise
Strong written and verbal communication skills
Ability to work efficiently under pressure, drive projects to completion and meet deadlines
Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
Meticulous attention to detail
Experience working in a SaaS, IaaS and/or Hybrid environments
Experience with and knowledge of e-discovery industry and products
Experience troubleshooting Microsoft Azure
Experience troubleshooting VMs, Storage and Networking
ITIL Certification

Benefits

Comp & perks

Competitive base salary
Annual performance bonus
Long-term incentives

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLWindows PlatformTechnical TroubleshootingE-Discovery KnowledgeMicrosoft Azure TroubleshootingVMs TroubleshootingStorage TroubleshootingNetworking Troubleshooting

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAbility to Work Under PressureMeticulous Attention to DetailProject Management

Certifications

ITIL Certification