Technical Account Manager
Spreedly
Technical Account Manager
Conduent
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $97,020 - $126,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudITSM
About the role
- Act as the primary technical point of contact for assigned client accounts
- Translate business needs into technical requirements across multiple domains
- Lead onboarding, solution reviews, and roadmap planning sessions
- Coordinate cross-functional teams to resolve issues and deliver solutions
- Provide strategic guidance on infrastructure, connectivity, and user experience
- Advocate for client priorities and ensure timely execution of deliverables
- Monitor performance and proactively identify areas for improvement
- Support renewals, upsell opportunities, and long-term account growth
- Maintain detailed account plans and ensure alignment with client objectives
- Deliver technical presentations, documentation, and training as needed
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or related field
- 5+ years of experience in technical account management or enterprise IT support
- Strong knowledge of end user computing, network infrastructure, and telecom systems
- Excellent communication, stakeholder management, and problem-solving skills
- Proven ability to work across technical teams in complex enterprise environments
- Familiarity with ITSM tools, CRM platforms, and related governance processes
- Certifications such as ITIL, Microsoft 365, or cloud platforms (bonus)
Benefits
- Competitive compensation and performance-based incentives
- Flexible work arrangements, including remote options
- Career development support and certification reimbursement
- A collaborative, mission-driven team culture that values innovation and impact
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical account managementend user computingnetwork infrastructuretelecom systemsITSM toolsCRM platformscloud platforms
Soft skills
communicationstakeholder managementproblem-solvingleadershipstrategic guidance
Certifications
ITILMicrosoft 365
