Technical Account Manager
Switzerland Global Enterprise
Senior Technical Account Manager
CACI International Inc
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,300 - $189,600 per year
Job Level
Senior
Tech Stack
CloudPMP
About the role
- Serve as the primary technical point of contact for a portfolio of key accounts.
- Build and maintain strong relationships with customer stakeholders and technical teams.
- Provide technical guidance and expertise to help customers achieve their goals.
- Assist with onboarding, training, and sharing best practices.
- Act as a customer advocate internally, sharing valuable feedback and technical needs with our product, engineering, and development teams.
- Proactively identify and resolve technical issues, coordinating with internal teams for timely solutions.
- Develop and execute strategic account plans to promote product adoption, identify new opportunities, and ensure customer retention.
- Track key account metrics, monitor product usage, and report performance to drive continuous improvement.
- Work closely with Sales, Product, and other departments to enhance the overall customer experience.
Requirements
- An active Top Secret clearance.
- A bachelor's degree in a technical field or equivalent experience.
- At least 3 years in a technical customer-facing role.
- A solid technical understanding to explain complex concepts simply.
- Strong analytical and problem-solving abilities.
- Demonstrated project management and organizational skills.
- Experience managing a CRM and support ticketing systems.
- Relevant industry certifications (e.g., ITIL, PMP, or cloud certifications) preferred.
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical guidanceproblem-solvingproject managementanalytical skillsCRM managementsupport ticketing systems
Soft skills
relationship buildingcustomer advocacycommunicationorganizational skillstraining
Certifications
Top Secret clearanceITILPMPcloud certifications
