Technical Account Manager
LogicGate
CloudCyber Security
Technical Account Manager – TAM
Comet
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudGoogle Cloud PlatformKerasPythonPyTorchRayTensorflow
About the role
- Actively serve global accounts including some of the world’s leading organizations in financial services, insurance, pharmaceuticals, transportation, and technology.
- Drive value for customers by helping them achieve their business and technical outcomes.
- Gain an understanding of customer’s use cases and machine learning goals to ensure Comet is strategically aligned to their desired business outcomes.
- Lead technical enablement sessions on how to use the Comet platform for an array of workflows and use cases, from training time series forecasting or computer vision models, to LLM fine tuning or RAG application evaluation
- Troubleshoot and resolve technical questions and issues from end users - helping with Python SDK integration, solutioning custom visualizations and integrations and leading technical working sessions
- Use knowledge of ML/LLM frameworks and tools to create examples and help customers leverage our many integrations (ex: Pytorch, Tensorflow, Ray, OpenAI, Bedrock, Langchain, Langraph)
- Leverage Customer Health analytics to identify customer upsell opportunities & churn risks.
- Partner with Product and Engineering to provide customer and market feedback to help define product roadmap
Requirements
- Hands on experience with the LLM development process and comfort with common LLM models and frameworks (ex: OpenAI, LangGraph, Bedrock)
- 3+ years of experience in AI/ML domain in a customer-facing role
- Quick problem solver with exceptional attention to detail
- Proven ability to manage competing priorities in a fast-paced environment
- Passion for building customer relationships and providing outstanding customer experiences
- Strong communication and presentation skills; even better listening skills
- Basic experience working with the major cloud providers (AWS, Azure, GCP)
- Strong understanding of current ML and MLOps landscape (applications, tools, new research)
- Deep and demonstrable knowledge of Python and ML frameworks (ex: Keras, PyTorch, Tensorflow, XGBoost, Huggingface)
- Travel a couple of times per quarter
- Bachelor's degree in Computer Science or a related engineering field, or equivalent practical experience.
Benefits
- Competitive base salary based on proven experience, skills and location.
- Competitive benefits package.
- Flexible working hours and remote work options.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- The chance to work with cutting-edge technologies and projects.
- This role will be fully remote in Europe working with a global team (large presence in the US, Tel Aviv and Europe).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonMachine LearningLLM DevelopmentTime Series ForecastingComputer VisionKerasPyTorchTensorFlowXGBoostHugging Face
Soft skills
Problem SolvingAttention to DetailCustomer Relationship ManagementCommunication SkillsPresentation SkillsListening SkillsAbility to Manage Competing PrioritiesAdaptability in Fast-Paced Environment
Certifications
Bachelor's Degree in Computer ScienceEquivalent Practical Experience
