Technical Account Manager
Monte Carlo
AirflowAmazon RedshiftAWSAzureBigQueryCloudGoogle Cloud PlatformKafkaPythonSQL
Technical Account Manager
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $122,400 - $153,000 per year
Job Level
SeniorLead
About the role
- Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders
- Provide account management for Premier Support and escalated accounts
- Develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer
- Provide strategic and tactical technical guidance to help customers maximize product value
- Deliver high value support to execute contractual requirements
- Proactively triage, track, and prioritize customer issues based on business impact and urgency
- Act as the customer advocate within internal teams to ensure timely resolution
- Collaborate with customers to align product capabilities with their business goals
- Work closely with engineering, services, product and sales teams to ensure a coordinated response to customer needs
Requirements
- Master's degree from an accredited university or college (or a high school diploma / GED with at least 8 years of experience in Job Family Group(s)/Function(s))
- 8 years of experience managing customer relationships and case management
- Proven track record of problem analysis, identification and resolution
- Ability to work independently with passionate productivity
- Ability to learn and interpret customer issues
- Strong troubleshooting & debugging skills
- Excellent communication skills (verbal and written)
- MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
Benefits
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdebuggingproblem analysiscase management
Soft skills
communicationrelationship managementindependent workproductivitycustomer advocacy
Certifications
Master's degreehigh school diplomaGED
