Technical Account Manager

• Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams
• Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform
• Drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team
• Understand customer needs and proactively drive forward technical initiatives that help customers achieve their business goals
• Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts
• Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures, contributing to renewals and upsells
• Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
• Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
• Empower customer product and engineering teams to use our product as independently and efficiently as possible by delivering enablement and education
• Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
• Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team

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