Director, Creative Excellence
Ipsos North America
Senior Client Manager – Sales & Merchandising
Brand Momentum
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Operate as the lead point of contact for all matters specific to Client account management
- Build and maintain strong, long-lasting client relationships
- Understand what success means to Clients and shape plans delivering value-added results
- Attend/lead Client meetings to ensure continuous alignment on deliverables
- Execute Client go-to-market strategies through field teams
- Provide clear retail execution direction to Brand Momentum Regional Leaders
- Prepare and present regularly scheduled performance updates
- Track and assess key account performance metrics to identify challenges and opportunities
- Review retailer sales data and prepare plans for underperforming locations
- Be active in the field to evaluate and measure execution of plans
- Escalate Client issues in a timely and proactive manner
- Conduct ½ day field visit bi-weekly to observe execution conditions and identify opportunities
- Develop, mentor and coach direct reports when applicable
- Assist in hiring staff as required
- Handle conflict resolution, complaints or emergencies that may fall outside regular business hours
- Travel within North America when needed
- Report to Sr. Director – Sales and Merchandising and drive Client KPI targets
Requirements
- Post-Secondary degree, preferably in Business
- 5+ years’ experience in an Account / Client management role
- Excellent client relationship management skills
- Client-focused and approachable
- Strong understanding of CPG
- Driven by achievement of client KPIs and sales metrics
- Multiple channel knowledge – Mass, Drug and Grocery (Convenience/Gas is an asset)
- Excellent leadership skills
- Ability to execute in the field and implement market strategy
- Flawless execution of client plans
- Proficiency in Microsoft Excel, Word, PowerPoint
- Ability to mine and review retailer sales data
- Potential oversight of team colleagues (administrative and/or client management)
- Extremely detailed and organized with excellent follow-through
- Bilingual an asset
- Operates with trust and integrity
- Action-oriented
- Excellent communication skills – listening, verbal and written
- Ability to establish plans and set priorities
- Well-developed negotiation skills
- Ability to travel within North America when needed
- May handle conflict resolution, complaints or emergencies outside regular business hours
