Brand Momentum

Bilingual

• Interact with customers via live chat to respond promptly to their questions, concerns, or issues
• Provide accurate information about products, services, and policies
• Clarify customer questions regarding orders, payments, returns, and other service-related topics
• Assist customers in selecting products by understanding their needs and recommending suitable items
• Guide customers through the online purchasing process and resolve technical issues encountered
• Handle customer complaints professionally and empathetically, aiming for effective resolution
• Escalate complex or unresolved cases to supervisors or relevant departments when necessary
• Keep a record of complaints and resolutions to help improve service quality
• Log interaction details and customer requests into the CRM or customer service software

Bilingual Digital Beauty Agent (French/English) — Online/Remote

• Interact with customers via live chat to promptly respond to their questions, concerns, or issues
• Provide accurate information about products, services, and policies
• Clarify customer questions regarding orders, payments, returns, and other service-related matters
• Assist customers in choosing products by understanding their needs and recommending suitable items
• Guide customers through online purchasing steps and troubleshoot any technical issues they encounter
• Handle customer complaints professionally and empathetically to resolve situations effectively
• Escalate complex or unresolved issues to supervisors or the appropriate departments when necessary
• Maintain records of complaints and resolutions to improve service quality
• Enter interaction details and inquiries into the CRM system or customer support software

Bilingual Digital Beauty Agent (French/English) — Online/Remote

Bilingual Digital Online Agent, French–English