Bilingual Digital Beauty Agent (French/English) — Online/Remote

Brand Momentum

Online customer service agent for a well-known beauty brand responding to customer inquiries via live chat. Requires bilingual proficiency in French and English and experience in the beauty industry.

Posted 5/24/2026part-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$25 per hourWebsite

About the role

Key responsibilities & impact

Interact with customers via live chat to respond promptly to their questions, concerns, or issues
Provide accurate information about products, services, and policies
Clarify customer questions regarding orders, payments, returns, and other service-related topics
Assist customers in selecting products by understanding their needs and recommending suitable items
Guide customers through the online purchasing process and resolve technical issues encountered
Handle customer complaints professionally and empathetically, aiming for effective resolution
Escalate complex or unresolved cases to supervisors or relevant departments when necessary
Keep a record of complaints and resolutions to help improve service quality
Log interaction details and customer requests into the CRM or customer service software

Requirements

What you’ll need

Experience with Live Chat and/or Salesforce required
Experience in customer service or call center environments
Experience in the cosmetics/beauty industry
Access to a phone, computer, and internet
Ability to work independently
Excellent communication skills

Benefits

Comp & perks

Competitive pay and online training
Ongoing coaching and support
Flexible schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicelive chatSalesforceCRM software

Soft Skills

communicationproblem-solvingempathyindependence