Brado Logística

Customer Support

• Respond to customer requests via email or WhatsApp and route them internally for service analysis, then follow up with the customer with acceptance, rejection, or negotiation of new deadlines, volumes, carriers, etc.
• Responsible for accepting, validating, and monitoring the volume performance of portfolio customers, with a commercial focus in day-to-day customer relationships.
• Prepare spreadsheets and controls in Excel, analyze data extracted from BI, and create presentations for customers when necessary.
• Maintain accurate records and document customer service actions and discussions.
• Conduct meetings with customers and internal teams as requested.

Mid-level Customer Service Analyst

People Operations

• Support the strategic work of Business Partners
• Connect people, culture, and business through data analysis
• Generate insights and provide support to leadership
• Develop a systemic view of HR
• Monitor Business Partners' day-to-day activities in area support
• Assist in preparing leadership meetings (data, diagnostics, and executive materials)
• Participate in people forums (climate, performance, structure)
• Consolidate and analyze people metrics (turnover, absenteeism, headcount, performance, engagement)
• Support the construction and updating of HR dashboards
• Organize data sets and ensure consistency of information
• Support the area's advancement in data maturity
• Support organizational climate initiatives (surveys, data interpretation, and action plans)
• Support engagement rituals and initiatives
• Monitor the execution of cycles with business areas
• Support the organization and analysis of data from these processes
• Track timelines, organize deliverables, and support execution of strategic projects (leadership, development, culture)

Business Partner Intern – Human & Organizational Development (DHO), People Analytics

• Atender os pedidos do cliente via e-mail ou whatsapp e direcionar os mesmos internamente para que sejam feitas as análise de atendimento para posterior retorno ao cliente com o aceite, recusa ou negociação de novos prazos, volumes, armadores, etc.
• Atualizar relatórios quanto ao status e localização das cargas (tracking) em posse da Brado para que o cliente acompanhe a jornada do pedido na Brado.
• Realizar o execução do programa mensal dos clientes da carteira bronze através do contato com os clientes, garantindo a aderência do volume programado.
• Atualizar apresentações e participar de reuniões de rotinas com os clientes, online ou presenciais, apresentado os indicadores operacionais e de nível de serviço e registrar em ata as ações discutidas e atuar com as áreas internas da Brado.
• Ao participar de reuniões internas, se atualizar sobre o atendimento do pedido de acordo com os SLAs previstos em proposta Comercial para auxiliar no cumprimento da aderência e realizar a tratativa dos desvios.

Analista de Atendimento ao Cliente Júnior

Administrative Assistant

• Manage the coordination team's calendar and routines, ensuring organization and adherence to deadlines.
• Prepare support materials for meetings and executive presentations.
• Draft minutes, record decisions, and follow up on the implementation of actions defined in management forums.
• Control and organize the documentation for the area's project portfolio.
• Monitor project schedules, deadlines, and milestones, supporting on-time delivery.
• Collect, consolidate, and analyze data to generate KPIs and support process improvement studies.
• Update and maintain control panels and performance dashboards.
• Ensure internal controls, document standards, and area governance practices are kept up to date.
• Support process standardization and the optimization of administrative routines.
• Use technology tools and generative AI to automate tasks, synthesize information, and produce documents.

Mid-level Customer Service Analyst

Business Partner Intern – Human & Organizational Development (DHO), People Analytics

Analista de Atendimento ao Cliente Júnior

Administrative Assistant, Processes & Innovation