Brado Logística

Sales

• Manage and monitor commercial contracts and proposals, ensuring control of terms, adjustments, contractual clauses, and obligations related to agreements;
• Participate in client integration, onboarding, and implementation processes for new clients and business, supporting involved teams in building and operationalizing solutions;
• Monitor and control operational flows related to the customer portfolio, ensuring adherence to established processes and procedures;
• Administer and maintain the company’s revenue and cost rates, ensuring correct updates in corporate systems;
• Perform systematic management of client rates, applying adjustments and updates based on economic and market indicators such as IGPM, IPCA, INPC, ANP, and refinery indices;
• Track financial and operational indicators, proposing action plans to mitigate delinquencies and improve results;
• Prepare regular management reports with revenue, cost, profitability, and operational performance indicators, supporting management in decision-making;
• Provide support to Commercial, Customer Experience, Operations, Scheduling, Billing, and Cost areas, ensuring alignment between processes and responsiveness to client demands;
• Participate in continuous improvement, automation, and process optimization projects, contributing to increased operational efficiency and value creation for the business.

Sales Administrative Analyst – Junior

Customer Support

• Coordinate the Customer Service team, ensuring organized routines, priority setting, monitoring of deliverables, and team development;
• Manage people through follow-up meetings (1:1), feedback, IDPs (Individual Development Plans), and support for team growth;
• Represent the department in tactical meetings and forums with clients and internal areas;
• Ensure effective interface between departments involved in the operation, promoting alignment and smooth processes to guarantee the best customer experience;
• Lead the creation, review, and validation of departmental processes, seeking operational efficiency and continuous improvement;
• Monitor operational and performance indicators, conducting results meetings with clients and internal stakeholders;
• Identify risks, opportunities, and action plans related to the operation and customer service;
• Foster a collaborative environment focused on high performance, an ownership mindset, and customer orientation.

Customer Service Coordinator – Internal Recruitment

Security Engineer

• Atuar como ponto focal de Segurança da Informação e Cibernética junto às unidades de negócio, Centro de Defesa Cibernética (CDC) e Grupo, alinhando estratégias de segurança aos objetivos corporativos;
• Liderar e executar o programa de segurança cibernética, garantindo aderência a frameworks de mercado, bem como os requisitos do Grupo;
• Conduzir análises de riscos de segurança da informação: identificação, avaliação, priorização e elaboração de planos de mitigação;
• Monitorar e garantir a implementação de controles para aumento da maturidade em segurança da informação e cibernética;
• Apoiar o Data Protection Officer (DPO) na implementação de controles para aumento da maturidade em privacidade e proteção de dados;
• Desenvolver e implementar políticas, normas e procedimentos de segurança da informação;
• Atuar em sinergia com o time de Governança de TI e Controles Internos para a implementação do processo de gestão de riscos e reporte periódico à liderança executiva;
• Gerenciar incidentes de segurança, coordenando resposta, contenção e recuperação com o apoio do Centro de Defesa Cibernética (CDC) e times técnicos da Brado;
• Acompanhar as análises de vulnerabilidades e testes de segurança em sistemas, ambientes de cloud (Oracle OCI) e on-premises, bem como apoiar os times técnicos na implementação de controles técnicos;
• Analisar a segurança de sistemas, plataformas e ferramentas desenvolvidas internamente ou contratadas pelas áreas da empresa, contemplando critérios de segurança desde a concepção (security by design);
• Analisar a segurança em processos de negócio, identificando vulnerabilidades operacionais e propondo controles adequados;
• Gerenciar a segurança da cadeia de fornecedores, avaliando riscos de terceiros e estabelecendo requisitos mínimos de segurança em processos de contratação;
• Conduzir programas de conscientização e educação continuada em segurança para colaboradores;
• Apoiar a área de Governança de TI na coleta e fornecimento de evidências para resposta à auditorias de SoX e OEA.

Especialista em Segurança da Informação e Cibernética – BISO

Administration

• Coordinate billing processes, ensuring accuracy, timeliness and tax compliance;
• Manage sales administration, including contract analysis and validation, customer onboarding, tariff changes, commercial policies and support to the sales team;
• Implement and monitor performance indicators (KPIs) for the areas under your responsibility;
• Ensure compliance with internal controls, regulatory requirements and corporate policies;
• Support the commercial team with data and analysis for decision-making;
• Develop and lead teams, fostering a collaborative environment, continuous learning and a results-oriented culture;
• Work collaboratively with areas such as Controlling/Finance, Legal, Commercial/Sales and Operations.

Sales Administrative Analyst – Junior

Customer Service Coordinator – Internal Recruitment

Especialista em Segurança da Informação e Cibernética – BISO

Billing and Sales Administration Coordinator