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Customer Service Coordinator – Internal Recruitment
Brado LogísticaLeads Customer Service team at Brado Logística ensuring operational excellence and team development. Focused on strategic improvements and promoting client satisfaction.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
process managementperformance metricscontinuous improvementprocess automationadvanced ExcelPowerPoint
Soft Skills
people managementteam leadershipcommunicationorganizational skillscollaborationcustomer orientationownership mindset
Certifications & Qualifications
Bachelor's degree in Business AdministrationBachelor's degree in Logistics
Industry Keywords
customer service operationslogistics sector
About the role
Key responsibilities & impact- Coordinate the Customer Service team, ensuring organized routines, priority setting, monitoring of deliverables, and team development;
- Manage people through follow-up meetings (1:1), feedback, IDPs (Individual Development Plans), and support for team growth;
- Represent the department in tactical meetings and forums with clients and internal areas;
- Ensure effective interface between departments involved in the operation, promoting alignment and smooth processes to guarantee the best customer experience;
- Lead the creation, review, and validation of departmental processes, seeking operational efficiency and continuous improvement;
- Monitor operational and performance indicators, conducting results meetings with clients and internal stakeholders;
- Identify risks, opportunities, and action plans related to the operation and customer service;
- Foster a collaborative environment focused on high performance, an ownership mindset, and customer orientation.
Requirements
What you’ll need- Bachelor's degree in Business Administration, Logistics, or related fields;
- Experience in people management and leading teams;
- Knowledge of process management and performance metrics;
- Advanced Excel and PowerPoint skills;
- Strong communication, organizational skills, and ability to coordinate across departments.
- Experience in the logistics sector;
- Knowledge of customer service operations;
- Intermediate to advanced English;
- Experience with continuous improvement and process automation.
Benefits
Comp & perks- 🏥 **Health and Care:**
- Health Plan
- Dental Plan
- Pharmacy Assistance
- Gympass: Physical activity with Wellhub
- Surgical Instrumentation
- 🍽 **Food and Transportation:**
- Food Allowance
- Meal Voucher
- Transportation Voucher
- 🧘 **Well-being and Quality of Life:**
- Maternity Assistance
- Extended Parental Leave
- Birthday day off
- PraVC Program: Emotional Well-being Program
- Pingo de Gente: Baby starter kit
- Annual gifts: Christmas kit, toy, school supplies
- 💵 **Financial Security:**
- Life Insurance
- Private Pension Plan
- Credit Union
- Payroll-deductible Loan
- 🚀 **Career Development:**
- IDP: Individual Development Plan
- PPR: Profit Sharing Program
- UniBrado: Training and development for those who want to go further
- Raízes Program: recognition for length of service