Customer Service Coordinator – Internal Recruitment

Brado Logística

Leads Customer Service team at Brado Logística ensuring operational excellence and team development. Focused on strategic improvements and promoting client satisfaction.

Posted 5/29/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate the Customer Service team, ensuring organized routines, priority setting, monitoring of deliverables, and team development;
Manage people through follow-up meetings (1:1), feedback, IDPs (Individual Development Plans), and support for team growth;
Represent the department in tactical meetings and forums with clients and internal areas;
Ensure effective interface between departments involved in the operation, promoting alignment and smooth processes to guarantee the best customer experience;
Lead the creation, review, and validation of departmental processes, seeking operational efficiency and continuous improvement;
Monitor operational and performance indicators, conducting results meetings with clients and internal stakeholders;
Identify risks, opportunities, and action plans related to the operation and customer service;
Foster a collaborative environment focused on high performance, an ownership mindset, and customer orientation.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Logistics, or related fields;
Experience in people management and leading teams;
Knowledge of process management and performance metrics;
Advanced Excel and PowerPoint skills;
Strong communication, organizational skills, and ability to coordinate across departments.
Experience in the logistics sector;
Knowledge of customer service operations;
Intermediate to advanced English;
Experience with continuous improvement and process automation.

Benefits

Comp & perks

🏥 **Health and Care:**
Health Plan
Dental Plan
Pharmacy Assistance
Gympass: Physical activity with Wellhub
Surgical Instrumentation
🍽 **Food and Transportation:**
Food Allowance
Meal Voucher
Transportation Voucher
🧘 **Well-being and Quality of Life:**
Maternity Assistance
Extended Parental Leave
Birthday day off
PraVC Program: Emotional Well-being Program
Pingo de Gente: Baby starter kit
Annual gifts: Christmas kit, toy, school supplies
💵 **Financial Security:**
Life Insurance
Private Pension Plan
Credit Union
Payroll-deductible Loan
🚀 **Career Development:**
IDP: Individual Development Plan
PPR: Profit Sharing Program
UniBrado: Training and development for those who want to go further
Raízes Program: recognition for length of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process managementperformance metricscontinuous improvementprocess automationadvanced ExcelPowerPoint

Soft Skills

people managementteam leadershipcommunicationorganizational skillscollaborationcustomer orientationownership mindset

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in Logistics