Bradford Health Services

Business Development Rep

• Identify and qualify new business opportunities through research, networking, and outreach within the health care sector
• Engage with prospective clients via phone calls, emails, and meetings to understand their challenges and present appropriate health care service solutions
• Collaborate with internal teams to develop customized proposals and presentations that meet client requirements and regulatory standards
• Maintain accurate records of client interactions and sales activities using CRM software to track progress and forecast potential revenue
• Stay informed about industry trends, competitor offerings, and regulatory changes to provide insights that support strategic decision-making

Business Development Representative

Accounts Receivable

• Post Insurance payments received by daily electronic bank ACH and lock box batches
• Run Credit Card payments and post to patient accounts
• Prepare daily cash reports to summarize payments posted
• Deposit checks received at corporate location
• Scan insurance EOBs, verification and miscellaneous letters received daily
• Regular attendance
• Other duties as assigned

Accounts Receivable Payment Poster

Therapist

• Conduct individual, group, and family therapy sessions tailored to client needs.
• Perform comprehensive psychological assessments and develop treatment plans.
• Provide crisis intervention and support clients through acute mental health episodes.
• Facilitate skill-building in areas such as anger management and coping with life transitions.
• Maintain detailed and confidential client records in compliance with legal and ethical guidelines.
• Collaborate with multidisciplinary teams to coordinate care and referrals.
• Stay current with best practices and emerging research in counseling psychology and behavioral health.

• Conduct comprehensive bio-psycho-social assessments with newly admitted patients
• Assess and document risk of harm to self or others
• Develop a treatment plan with patient-specific goals, interventions, and timeframes
• Collaborate with treatment team to plan appropriate aftercare
• Conduct individual therapy sessions with patients
• Lead process groups on a range of topics related to addiction, recovery, and wellbeing
• Facilitate family sessions
• Develop and lead specialty groups or sessions unique to your interests and expertise
• Leverage de-escalation skills to ensure patient safety and reduce AMA risk
• Maintain and promote healthy boundaries
• Promote and protect each patient’s independence, privacy, dignity, and emotional and physical well being
• Complete progress notes for individual, group, and family sessions
• Update treatment plans to reflect patient progress and challenges
• Capture any safety concerns and interventions or referrals initiated
• Document all clinical assessments as required
• Learn and follow company-established policies and procedures
• Remain current with all required trainings and certifications
• Receive biweekly supervision
• Maintain a professional appearance and demeanor
• Practice respectful, compassionate, supportive communication with patients and colleagues

Manager

• Responsible for the scheduling of the clinical technicians
• Ensure clinical technician staffing needs are met, maintain appropriate ratios and remaining within projected budget
• Complete, review, and approve bi-weekly timecards for clinical technicians
• Participate in the daily morning meeting of program and logistics department
• Assist with the editing of clinical teach growth books and clinical tech handbook as needed to accompany programmatic changes
• Encourage clinical technicians to complete growth books and review completed growth books with them
• Ensure the cleanliness and safety of all areas of base programming
• Participate in weekly community meetings for all clients
• Ensure that all client orientations are completed
• Work with the clinical team to ensure the highest standard of programming is made available
• Participate in and facilitate staff in-service trainings as indicated
• Assist with transports, new client outfitting, and doctor appointments as needed
• Serves in the role of primary responder as scheduled

Manager, Behavioral Health Technicians

• Build and maintain diversified referral relationships with referring professionals including: programs, IOPs, interventionists, after cares, hospitals/detoxes, clinical professionals and outpatient providers on a national level, primarily in the southeast regions through specific territory assignments and conference attended
• Develop new areas of business; Identify potential business partners and pursues sales leads and prospective clients (at least 10% of face-to-face contacts per month)
• Implement recommendations of strategic marketing plan to align with the company's growth strategy
• Report true and accurate information regarding Red Oak Recovery Programs to all inquiring parties through extensive knowledge of programming logistics
• Deliver presentations at various conferences, marketing events, and referring professionals’ offices
• Set appointments for strategic accounts with key members of the executive and clinical team
• Plan, organize, and execute appropriate networking events and professionals’ events to promote Red Oak Recovery programs
• Update CRM with contacts, appointments, and leads weekly and run reports
• Facilitate clear, effective, prompt, and accurate communication with inquiries via telephone, email, or other compliant and secure means
• Generate 5 admits to ROR Programs per month through new, win back and existing ROR referral accounts through marketing efforts

Director

• Lead and manage the utilization review department, ensuring timely and accurate clinical reviews in accordance with regulatory and accreditation standards.
• Develop and implement policies, procedures, and protocols to standardize utilization management practices across the organization.
• Collaborate with clinical teams, case managers, and external payers to facilitate appropriate care delivery and resolve utilization-related issues.
• Analyze utilization data and trends to identify opportunities for process improvements and cost containment.
• Provide training, mentorship, and performance evaluations for utilization review staff to maintain high levels of clinical competency and compliance.
• Ensure adherence to all federal, state, and payer regulations related to utilization review and healthcare compliance.
• Serve as a subject matter expert on utilization management during audits, accreditation surveys, and internal reviews.
• Partner with quality improvement and risk management teams to integrate utilization review findings into broader organizational initiatives.

Director, Utilization Review

• Provide individual and group therapy to patients
• Develop, review, and update treatment plans
• Serve as a clinical expert and resource for the therapy team
• Supervise, mentor, and provide clinical oversight to a team of therapists
• Collaborate with the Clinical Director to enhance and refine therapeutic programs
• Facilitate communication between therapists and other departments
• Ensure accurate and timely documentation of all patient interactions

Lead Therapist

• Responsible for counseling residents and/or families with eating disorders.
• Be part of a multidisciplinary team of healthcare workers.
• Perform individual and group counseling.
• Participate in performance improvement and CQI activities.
• Demonstrates the ability to be flexible and organized; functions well during stressful and/or emergency situations.
• Ability to maintain control and respond calmly and appropriately in a crisis situation.
• Understand HIPAA regulations.
• Document using the DAP format in a way that communicates progress in obtaining treatment goal objectives.
• Demonstrates knowledge of major diagnostic categories of the DSM-V.
• Understand compliance as it relates to the facilities licensing entities.
• Able to select appropriate treatment methods and use these methods in individual resident treatment plans.
• Act as a liaison between residents, each hospital, and the community.
• Perform assessments and psych diagnosis, crisis intervention, discharge planning, and individual counseling.
• Maintain good working relationships with other departments.
• Assume case management responsibilities for assigned residents as needed.
• Perform crisis intervention, including management of difficult or resistant residents, utilizing clinically appropriate techniques and methods.
• Educate residents and families about eating disorders, the recovery phase, and relapse prevention techniques.

Medical Director

• Oversee the development, implementation, and continuous evaluation of programs to ensure they meet the needs of clients, adhere to professional standards, and comply with applicable federal, state, and local regulations.
• Monitor program effectiveness and adjust as necessary to improve client outcomes and program efficiency.
• Provide clinical supervision, consultation, and support to therapists, counselors, and other clinical staff.
• Responsible for staff supervision, training, hiring, discipline, and termination of staff.
• Facilitate regular staff meetings, training sessions, and workshops to ensure staff are well-trained and up to date with the latest clinical practices and standards.
• Ensure accurate documentation of patient care and program activities according to compliance and accreditation standards.
• Prepare reports on program statistics, outcomes, and strategic developments for senior management and external agencies as required.
• Provide leadership and support in crisis situations, ensuring appropriate responses and managing follow-up care.
• Supervise the schedule of groups and other patient activities to ensure adequate staffing to meet patient needs and assigns therapists and counselors caseloads.
• Coordinate with Corporate Management Team and Risk Manager/Performance Improvement staff to prepare for audits and maintain accreditation standards.
• Represent the organization in community and professional settings, enhancing the organization’s profile and building partnerships.
• Communicate with healthcare providers, referral sources, and other stakeholders to promote the program and ensure a continuum of care for clients.
• Propose and implement innovative practices and techniques to enhance the effectiveness of patient service delivery.
• Maintain availability for On Call after hours to provide consultation and support to staff as needed.
• Attend professional workshops, seminars, and conferences to enhance clinical skills and maintain licensure.
• Adhere to ethical standards as outlined by national and state professional boards.
• Maintain confidentiality and privacy in accordance with HIPAA and other relevant laws including 42 CFR Part 2.

Clinical Director

• The Accounts Receivable Collector is responsible for the comprehensive follow-up and resolution of aged healthcare accounts receivable.
• This includes managing payer denials, conducting detailed account reviews, and ensuring the timely and accurate resolution of outstanding balances.
• The position requires a strong focus on problem-solving, attention to detail, and the ability to work collaboratively with internal and external stakeholders while maintaining a high level of professionalism and compliance with confidentiality standards.

Accounts Receivable Collector – Insurance

• Provide individual and group therapy to patients, using evidence-based practices tailored to address chemical dependency and co-occurring disorders
• Develop, review, and update treatment plans to ensure they are individualized and aligned with patient needs and recovery goals
• Supervise, mentor, and provide clinical oversight to a team of therapists, interns, and support staff
• Collaborate with the Clinical Director and other team members to enhance and refine therapeutic programs
• Work closely with the interdisciplinary team, including doctors, nurses, case managers, and support staff, to coordinate comprehensive care plans for patients
• Ensure accurate and timely documentation of all patient interactions, treatment plans, and progress notes
• Conduct educational sessions for patients and their families

• Conduct a comprehensive Psychosocial Assessment.
• Evaluate and integrate assessment findings from all disciplines and databases into a clinical summary.
• Transform issues identified in the treatment focus of the clinical summary into treatment plans with specific goals, objectives and corresponding treatment interventions.
• Clearly and legibly document the patient’s clinical course of treatment, in the progress notes.
• Manage and coordinate the patient’s work on treatment objectives while keeping the patient, clinical team, payers, and referral sources involved and/or informed of the patient’s progress or lack of progress as appropriate.
• Formulate and document a discharge summary that summarizes significant findings, course and progress of the patient with regard to each identified clinical problem, course of treatment and the final assessment of patient’s condition initially, during treatment and at discharge.
• Integrate working knowledge of 12-Step Programs and Principles into the therapeutic process and treatment plan while maintaining a professional treatment focus.
• Manage caseload, documentation requirements and treatment delivery responsibilities in a professional and acceptable manner.
• Conduct individual counseling sessions appropriate for the treatment of the addictive disorders.
• Conduct group therapy sessions appropriate for the treatment of addictive disorders.
• Conduct specialty groups that are relevant to addiction treatment.
• Perform conjoint family counseling, integrating a complete understanding of the underlying dynamics of codependency and the effects of addiction of families.
• Conduct basic education lectures and presentations relevant to addiction treatment.
• Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients' needs and concerns.
• Perform supervision, if assigned, and document supervision of supervisee according to policy and procedure.
• Must be able to work in a cooperative manner with co-workers, managers, clients and prospective clients.
• Must be able to work in a constant state of alertness as to perform the job in a safe manner.
• Regular attendance.
• Perform other professional duties as requested by the Clinical Director.
• Know and abide by the general provisions of 42 CFR Part 2, “Confidentiality of Alcohol and Drug Abuse Patient Records”; and 45 CFR “Health Insurance Portability and Accountability Act”.
• This position has unrestricted access to patient identifying information and patient health information.

• Conduct comprehensive assessments to identify clients' mental health needs and develop individualized treatment plans.
• Provide individual, group, and family therapy sessions utilizing modalities such as psychotherapy, addiction treatment, and crisis intervention.
• Facilitate addiction recovery programs and support clients through relapse prevention and life transition challenges.
• Collaborate with multidisciplinary teams, including medical professionals and social workers, to coordinate holistic care.
• Maintain accurate and confidential client records, monitor progress, and adjust treatment approaches as necessary.