Sales Manager
Array
Mid · Seniorfull-time$150k–$150k / year🏈 Anywhere in North America
Posted: 3 days agoSource: boards.greenhouse.io
Senior Team Manager, Customer Success
Box Inc Deutschland
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $165,000 - $206,500 per year
Job Level
Senior
About the role
- Lead, scale, and inspire a team of Customer Success Managers responsible for protecting and growing strategic and regulated customers
- Inspire, develop, and hold accountable a team of high-performing Customer Success Managers; create clarity around goals and metrics and coach through challenging scenarios
- Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
- Build the team’s confidence in Box AI by modeling fluency in intelligent content management, metadata automation, and AI-first workflows; ensure CSMs can connect AI use cases to regulated customer workflows
- Provide guidance on building and maintaining strong customer relationships; coach the team through challenging customer situations
- Partner with sales, renewals, consulting and other cross-functional leadership to drive business outcomes
- Establish executive relationships with key customers and serve as a thought leader
- Create a culture of accountability and execution through data-driven strategies
- Drive platform adoption, customer outcomes, retention and expansion to improve customer lifetime value
- Foster a culture of accountability, inclusion, and grit and model Box’s values and leader mindsets across the team
Requirements
- 6+ years of experience managing customer relationships with a successful track record of driving retention and health
- 3+ years of experience managing a team; a natural leader and passionate coach who inspires his/her team to elevate performance
- Culture builder who champions belonging, resilience and team cohesion. Leads with transparency, growth mindset and inclusion
- Collaborative team player with track record of partnering with sales, product and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention
- Strong understanding of Financial Services, Life Sciences, and regulated industries
- Ability to thrive in a high-growth, fast-paced environment and adapt quickly to changing demands
- Data-driven decision maker with a strong focus on execution and accountability
- Customer obsessed, trusted advisor to key executives, able to articulate business value and influence retention/expansion decisions
- Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done
- Strong operational rigor and effective project management skills; able to drive cross-functional collaboration to achieve results
- Tech savvy and excited to learn Box's products; ability to evangelize our intelligent content management solution alongside a team of CSMs
- Confident discussing AI trends and Box AI capabilities with executives. Able to coach CSMs to lead AI-first customer conversations and translate innovation into adoption outcomes
- Expected to work from their assigned office a minimum of 3 days per week
Benefits
- This role is also eligible for equity and benefits
- Healthcare benefits (link provided)
- Box Benefits + Perks (link provided)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship managementdata-driven decision makingproject managementAI-first workflowsmetadata automationintelligent content managementplatform adoptioncustomer retentionbusiness value articulationcross-functional collaboration
Soft skills
leadershipcoachingteam buildingtransparencygrowth mindsetinclusionproblem-solvingorganizational skillsaccountabilitycollaboration
