Box Inc Deutschland

Customer Success Manager

• Manage post-sales activity for a large volume of Box’s Scaled Public Sector customers (150+) through touch points that require product knowledge, prioritization planning, project management and a strong AI-first mindset.
• Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
• Develop, test, and iterate on scaled playbooks and engagement strategies.
• Leverage AI to analyze customer data to build and build adoption strategies for your customer portfolio.
• Proactively identify and flag churn risk and work actively with broader account team to mitigate.
• Partner with Sales, Marketing and Box Consulting to provide effective customer engagements.
• Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers.

Scaled Customer Success Manager – Public Sector