Manager

• Ensure the successful delivery of Professional Services projects by allocating resources, managing execution, and driving delivery excellence across the board.
• Manage end-to-end delivery of multiple Professional Services projects, ensuring on-time, on-budget, and high-quality outcomes.
• Assign the right team to the right projects, balancing workload and skills.
• Create and implement delivery methodologies, processes, and reporting frameworks for Professional Services projects.
• Act as a thought partner and delivery point of contact for customers, ensuring clear communication and alignment, and exceeding customers’ expectations.
• Anticipate, identify, and resolve delivery risks or bottlenecks involving both the customers and BotCity's stakeholders to ensure the project is delivered according to plan.
• Monitor project KPIs, delivery timelines, budgets, and team productivity, reporting regularly to the Head of Professional Services.
• Partner with Sales, Product, and Customer Success teams to ensure smooth project scoping, handoff, and execution.
• Help build frameworks to scale Professional Services projects.
• Report to the Head of Professional Services.

Delivery Manager

Manager, Resource Planning – Management Division

Creator Manager

Senior Gamification Manager

Senior Manager, Web Strategist

Delivery Manager, iGaming Experience