BotCity

Executive Assistant

• Own the CEO calendar with prioritization, buffers, and preparation windows
• Support CEO on professional matters and as a personal assistant
• Build daily and weekly planning rituals with simple and reliable structure
• Prepare meeting briefs with context, goals, and suggested next steps
• Capture decisions and actions and maintain a living tracker of follow ups
• Support investor and board interactions with logistics and materials
• Orchestrate domestic and international travel with one-page itineraries
• Maintain Notion hubs and shared drives with clean and organized structure
• Coordinate small events and side meetings when needed
• Handle sensitive information with discretion and confidentiality
• Manage and coordinate maintenance for Campinas and São Paulo offices

Graphics Designer

• Develop graphic materials for digital and print platforms.
• Create and unfold visual materials aligned with brand identity guidelines.
• Build Key Visuals (KV) that reinforce our brand positioning.
• Produce commercial materials tailored to our audience.
• Identify improvement opportunities in visual communication.
• Create visual content that strengthens brand identity and consistency.
• Collaborate with cross-functional teams to ensure alignment and quality.
• Effectively manage deadlines and deliver high-quality outputs.

Graphic Designer

Content Writer

• Write strategic, persuasive content for the full funnel: blog posts, email sequences, landing pages, case studies, product messaging, event copy, paid campaigns, scripts, outbound copy, and LinkedIn
• Strengthen BotCity’s positioning, narrative, and value proposition through compelling messaging
• Maintain and evolve BotCity’s tone of voice and content guidelines
• Conduct research to deeply understand personas, ICP, pains, and objections
• Support Product and Sales with messaging assets that drive adoption and expansion
• Analyze performance of content assets and iterate using data, experimentation, and A/B testing
• Collaborate with designers and stakeholders to ensure message–visual alignment

Senior Content Writer

Business Analyst

• Lead discovery sessions and workshops with customers to gather, validate, and document business requirements, workflows, and processes.
• Map “as-is” and “to-be” processes, identifying bottlenecks, inefficiencies, and automation opportunities.
• Produce detailed functional specifications, user stories, and process documentation to guide automation delivery.
• Act as the liaison between customer stakeholders - both technical and non-technical - and BotCity’s technical team, ensuring clarity and shared understanding of requirements.
• Maintain and continuously improve the repository of business processes, workflows, and project documentation.
• Participate in testing activities to ensure solutions meet business requirements and quality standards.
• Collaborate with cross-functional teams to ensure successful implementation of solutions.
• Support change-management activities, including training materials, process documentation, and hand-over guides.
• Track process performance metrics and post-implementation results (e.g., time saved, error reduction).
• Contribute to best practices, templates, and playbooks for process mapping and analysis within Professional Services.

Business Process Analyst

Financial Planning and Analysis

• Build and lead BotCity’s finance function, including accounting, FP&A, treasury, and compliance across Brazil and other countries
• Design, implement, and manage scalable financial systems and processes (ERP, expense management, reporting automation)
• Own company-wide budgeting, forecasting, and cash management, ensuring visibility and alignment with growth plans
• Prepare monthly, quarterly, and annual financial reports for internal stakeholders and investors
• Partner with the executive team to define business strategy through financial insights and scenario planning
• Manage relationships with accounting firms, auditors, legal/tax advisors, and banks in multiple geographies
• Establish internal controls and ensure compliance with local and international accounting standards (BR GAAP, US GAAP)
• Oversee tax filings, payroll, and statutory obligations in Brazil and the US
• Support fundraising efforts, investor relations, and board reporting, providing financial narratives and KPIs
• Recruit and develop a high-performing finance team as the company grows

Head of Finance

Backend Engineer

• Gather and analyze client requirements, propose automation solutions, and design workflows aligned with business goals.
• Develop, test, and deploy Python automations using BotCity’s platform and best practices.
• Write clean, maintainable, and reusable code, following team standards, reviews, and version control processes (Git).
• Monitor, debug, and optimize automations to ensure reliability and performance in production.
• Document processes, code, and architecture clearly for both technical and non-technical audiences.
• Provide technical support and training during project handover or customer onboarding.
• Collaborate closely with project managers, QA, and clients to ensure successful and timely project delivery.
• Identify and implement improvements in development practices, tooling, and project workflows.

Python Developer

• Architect, develop, and maintain high-quality Python libraries and modules used by enterprise clients worldwide.
• Ensure Python libraries and modules are secure and free from vulnerabilities in both code and dependencies.
• Define, promote, and enforce Python coding conventions, linters, static analysis, and architectural guardrails.
• Perform (and lead) code reviews that catch design or performance issues early.
• Build internal libraries, shared modules, or tooling that abstract common patterns and increase team velocity.
• Work collaboratively with Product, QA, DevOps, and other engineers to translate requirements into reliable, maintainable implementations.
• Profile, monitor, and optimize performance, memory usage, and resource consumption of Python services.
• Contribute to API design, interface contracts, data models, and integration strategies.
• Stay current in the Python ecosystem and introduce innovations or best practices where appropriate.
• Document high-level architecture, module contracts, and design rationale.
• Mentor development teams via pair programming, review feedback, internal sessions, and guidance.

Senior Python Developer

QA Engineer

• Conduct manual testing on all products, identifying and reporting bugs and performance issues.
• Develop test automation (where applicable), applying Python knowledge to create scripts and automated tests.
• Develop and execute detailed test plans, test cases, and test scripts based on product requirements and specifications, working closely with Engineering and Product teams.
• Identify, document, and track software defects and inconsistencies using defect tracking tools.
• Document test procedures and processes, ensuring results are communicated clearly and accurately.
• Collaborate with other team members to resolve issues and ensure deadlines are met, including participating in Agile/Scrum meetings to provide input on quality-related issues.
• Stay current with industry trends and best practices in software testing and quality assurance.

QA Analyst

• Provide first-level technical support to customers via video conference, email, and chat, resolving issues related to software applications and services.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues by collaborating with internal teams and utilizing support tools.
• Document and track all customer interactions, issues, and resolutions in the support ticketing system, ensuring timely follow-up and closure.
• Own the solution to tickets end-to-end, escalating complex issues to higher-level support or development teams, providing detailed information, and following up until resolution.
• Develop and maintain knowledge base articles, FAQs, and technical documentation to assist customers and internal team members.
• Build long-lasting relationships with developers and other technical users.
• Conduct user training sessions and webinars to improve customer knowledge and product utilization.
• Provide feedback to the Product, Customer Success, and other internal teams to enhance the company’s offerings.
• Contribute to BotCity's strategic plan by providing insights into technical support best practices, challenges, and lessons learned.

Python Implementation Specialist

Account Executive

• Drive the sales process end-to-end from lead qualification to contract signature, including presentations, product demonstrations, and negotiations.
• Develop and implement strategic account plans to expand the customer base within the Enterprise segment, including through social media engagement (LinkedIn).
• Build and nurture strong, long-lasting relationships with key stakeholders and decision-makers.
• Act as a trusted advisor, understanding customers' needs and providing tailored solutions to meet their objectives.
• Track industry trends, market conditions, and the competitive landscape to identify new business opportunities.
• Provide market feedback to the Product and Marketing teams to enhance the company’s offerings and market positioning.
• Represent the company at industry events, trade shows, and conferences to network and promote the brand.
• Maintain accurate and up-to-date records of all sales activities and interactions in the CRM system.
• Contribute to BotCity's Strategic Plan by providing insights on Enterprise customers and market trends.
• Report to the Head of Sales and support the company's aggressive revenue growth plans.

Account Executive, Enterprise

Account Manager

• Drive the sales process from BotCity's high clients, including but not limited to, presentations, product demonstrations and negotiations.
• Develop and implement strategic account plans to expand the sales base.
• Build and nurture strong, long-lasting relationships with key stakeholders and decision-makers.
• Act as a trusted advisor, understanding customers' needs and providing tailored solutions to meet their objectives.
• Track industry trends, market conditions, and the competitive landscape to identify new business opportunities.
• Provide market feedback to the Product and Marketing teams to enhance the company’s offerings and market positioning.
• Represent the company at industry events, trade shows, and conferences to network and promote the brand.
• Maintain accurate and up-to-date records of all sales activities and interactions in the CRM system.
• Develop deep, trust-based relationships that lead to joint business planning, innovation opportunities, and competitive advantages.
• Contribute to BotCity's Strategic Plan by providing insights on Enterprise customers and market trends.
• Report to the Head of Sales.

Key Account Manager

Recruitment

• Manage the full recruitment lifecycle for a high volume of non-tech and tech positions.
• Develop and execute innovative sourcing strategies to build and maintain robust talent pipelines, focusing on passive candidates and active hunting.
• Act as a trusted advisor to hiring managers, providing market insights, status updates, and data-driven recommendations.
• Ensure a positive and engaging experience for every candidate, treating them as primary customers throughout the entire process.
• Continuously analyze recruitment metrics (e.g., time-to-hire, conversion rates) to identify bottlenecks and improve efficiency.
• Report to the Head of Talent Acquisition.
• Position Type: Contractor (6 months, possibility to extend).

Recruiter, Contractor

Business Development Rep

• Engage with prospects before and after events to understand their needs, qualify interest and fit, and identify key decision-makers.
• Maintain accurate and up-to-date records of all sales activities and interactions in the CRM system (HubSpot).
• Identify and qualify potential business opportunities through research, calls, emails, social media, and networking.
• Build and nurture strong, long-lasting relationships with prospects through consistent follow-up and engagement.
• Schedule qualified meetings and product demonstrations for the Sales team with pre-qualified leads, providing details and ensuring smooth transition.
• Stay informed about industry trends, market conditions, and the competitive landscape to identify new business opportunities.
• Represent the company at industry events, trade shows, and conferences to network and promote the brand.
• Collaborate cross-functionally with Marketing, Product, and other teams to refine product and sales strategies and quality through continuous improvement initiatives.
• Track and manage the sales pipeline to ensure a steady flow of qualified leads for the Sales team.
• Report to the Head of Sales.

Sales Development Representative, SDR/BDR

• Architect, develop, deploy, and maintain scalable backend applications using Java and the Spring Framework.
• Ensure high performance, reliability, and availability of applications within a microservices architecture.
• Design and define private and public APIs for the product.
• Collaborate with product managers to understand requirements, validate technical feasibility, and translate into scalable solutions.
• Participate in software engineering rituals, code reviews, and CI/CD processes to enforce best practices.
• Implement authentication and authorization mechanisms (OAuth, JWT, SAML) and integrate with systems like Keycloak.
• Write high-quality technical documentation describing backend architecture and API design.
• Work collaboratively with distributed teams (including Brazil and the US) and travel as needed for team meetings.

Staff Backend Engineer, Java

Customer Success Manager

• Serve as the primary point of contact for a portfolio of customers, ensuring successful adoption and ongoing usage of BotCity's products.
• Build and nurture strong, long-lasting relationships with customers, understanding their needs and challenges to provide tailored solutions and proactive support.
• Monitor customer health metrics and usage data to identify at-risk accounts and opportunities for additional services.
• Conduct regular check-ins and business reviews with customers, providing insights and recommendations to maximize the value they receive.
• Collaborate with Sales, Product, Support, and other teams to address customer issues, gather feedback, and provide recommendations on product development.
• Create and deliver training sessions and basic feature demonstrations to help customers effectively use our products, with technical team's support when needed.
• Develop and maintain documentation, including best practices, user guides, and FAQs, to support customer education and self-service.
• Contribute to higher customer retention and revenue-generating opportunities via cross- and up-selling.
• Report to the Customer Success Coordinator and collaborate with global teams.

Customer Success Specialist

Solution Consultant, Python Automation

Manager

• Ensure the successful delivery of Professional Services projects by allocating resources, managing execution, and driving delivery excellence across the board.
• Manage end-to-end delivery of multiple Professional Services projects, ensuring on-time, on-budget, and high-quality outcomes.
• Assign the right team to the right projects, balancing workload and skills.
• Create and implement delivery methodologies, processes, and reporting frameworks for Professional Services projects.
• Act as a thought partner and delivery point of contact for customers, ensuring clear communication and alignment, and exceeding customers’ expectations.
• Anticipate, identify, and resolve delivery risks or bottlenecks involving both the customers and BotCity's stakeholders to ensure the project is delivered according to plan.
• Monitor project KPIs, delivery timelines, budgets, and team productivity, reporting regularly to the Head of Professional Services.
• Partner with Sales, Product, and Customer Success teams to ensure smooth project scoping, handoff, and execution.
• Help build frameworks to scale Professional Services projects.
• Report to the Head of Professional Services.

Delivery Manager

• Architect, develop, deploy, and maintain scalable backend applications using Java/Spring Framework.
• Ensure high performance and availability of applications within a microservices architecture.
• Design and implement robust, secure microservices that drive automation for enterprise customers.
• Collaborate with product managers to understand requirements, ensure technical feasibility, and translate them into reliable and scalable solutions.
• Participate in software engineering rituals to develop models for complex applications.
• Define private and public APIs for a world-class product.
• Participate in code reviews, ensuring best practices in backend development.
• Write high-quality technical documentation to clearly communicate backend architecture and API design.