BotCity

QA Engineer

• Lead, mentor, and coach the QA team, conducting regular 1:1s and career development planning.
• Manage the distribution of QA engineers across squads, implementing a rotation strategy.
• Design and implement a robust automation roadmap, prioritizing regression testing to maximize platform stability.
• Build and maintain automated flows that simulate real user behavior across web and desktop environments (using Python or Java).
• Continuously increase automated test coverage to proactively identify edge cases and prevent production incidents.
• Optimize the "development-to-delivery" window by refining validation processes without compromising quality standards.
• Act as a focal point for incident management, triaging bugs alongside developers and ensuring swift resolution and root-cause analysis.
• Collaborate closely with engineering team to ensure the QA process is mature, solid, and aligned with agile delivery cycles.
• Define and monitor key performance indicators (KPIs) through Jira, such as response times, validation cycles, and defect leakage.
• Evangelize QA best practices within the engineering team to ensure quality is a shared responsibility.
• Provide regular reports to senior management regarding the health of the area, automation progress, and product stability.

QA Lead

Account Executive

• Drive the sales process end-to-end from lead qualification to contract signature with customers, including but not limited to presentations, product demonstrations, and negotiations.
• Develop and implement strategic account plans to expand the customer base within the Enterprise segment, including through social media engagement (LinkedIn).
• Build and nurture strong, long-lasting relationships with key stakeholders and decision-makers.
• Act as a trusted advisor, understanding customers' needs and providing tailored solutions to meet their objectives.
• Track industry trends, market conditions, and the competitive landscape to identify new business opportunities.
• Provide market feedback to the Product, Sales, Customer Success, and Marketing teams to enhance the company’s offerings and market positioning.
• Represent the company at industry events, trade shows, and conferences to network and promote the brand.
• Maintain accurate and up-to-date records of all sales activities and interactions in the CRM system.

Controller

• Manage the complete accounts payable process, including vendor payments, employee reimbursements, and payroll processing.
• Oversee the entire accounts receivable process, which involves invoicing, contract management, and collections.
• Maintain accurate weekly and monthly reports on cash inflow and outflow, providing commentary as needed.
• Lead the monthly, quarterly, and annual closing processes.
• Revise and standardize the chart of accounts and the cost center structure.
• Own revenue recognition under IFRS 15, including contract review, identification of performance obligations, and treatment of variable consideration.
• Apply IFRS 16 (leases) and IAS 38 (intangibles and internally developed software) consistently, maintaining supporting schedules and amortization/depreciation logic.
• Design, document, and operate internal controls over financial reporting to achieve audit readiness by the 2027 fiscal year.
• Prepare financial reporting packages for leadership and potential investors.
• Document all financial processes comprehensively as they are established.
• Identify and eliminate manual or Excel-based workflows; implement automation wherever possible.
• Assess and support ERP tools and integrations to enhance data integrity.
• Collaborate with outsourced providers during the transition to ensure a smooth handoff.
• Develop and maintain finance policies (expense, travel, approvals, vendor onboarding) and drive adoption across the company.
• Improve overall forecasting and budgeting processes by partnering with other departments.
• Work closely with senior management to develop and achieve financial goals.
• Coordinate tax compliance (direct, indirect, and cross-border) in partnership with external advisors.
• Hire, train and manage team responsible for controlling operations.

Backend Engineer

• Architect, develop, deploy, and maintain scalable backend applications using Java/Spring Framework.
• Ensure high performance and availability of applications within a microservices architecture.
• Collaborate with product managers to understand requirements, ensure their technical feasibility, and translate them into reliable and scalable solutions.
• Participate in software engineering rituals to develop models for complex application.
• Define private and public APIs for a world-class product.
• Participate in code reviews, ensuring best practices in backend development.
• Write high-quality technical documentation to clearly communicate backend architecture and API design, ensuring ease of understanding and effective collaboration across teams.

Specialist Backend Java

Solutions Engineer

• Provide first-level technical support to customers via video conference, email, and chat, resolving issues related to software applications and services.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues by collaborating with internal teams and utilizing support tools.
• Document and track all customer interactions, issues, and resolutions in the support ticketing system, ensuring timely follow-up and closure.
• Own the solution to tickets end-to-end, escalating complex issues to higher-level support or development teams, providing detailed information, and following up until resolution.
• Develop and maintain knowledge base articles, FAQs, and technical documentation to assist customers and internal team members.
• Build long-lasting relationships with developers and other technical users.
• Conduct user training sessions and webinars to improve customer knowledge and product utilization.
• Provide feedback to the Product, Customer Success, and other internal teams to enhance the company’s offerings.
• Contribute to BotCity's strategic plan by providing insights into technical support best practices, challenges, and lessons learned.

QA Lead

Account Executive

Controller

Specialist Backend Java

Solutions Consultant – Dev, Python, Automation