BotCity

Backend Engineer

• Architect, develop, deploy, and maintain scalable backend applications using Java/Spring Framework.
• Ensure high performance and availability of applications within a microservices architecture.
• Design and implement robust, secure microservices that drive automation for enterprise customers.
• Collaborate with product managers to understand requirements, ensure technical feasibility, and translate them into reliable and scalable solutions.
• Participate in software engineering rituals to develop models for complex applications.
• Define private and public APIs for a world-class product.
• Participate in code reviews, ensuring best practices in backend development.
• Write high-quality technical documentation to clearly communicate backend architecture and API design.

Senior Backend Specialist, Java

Manager

• Ensure the successful delivery of Professional Services projects by allocating resources, managing execution, and driving delivery excellence across the board.
• Manage end-to-end delivery of multiple Professional Services projects, ensuring on-time, on-budget, and high-quality outcomes.
• Assign the right team to the right projects, balancing workload and skills.
• Create and implement delivery methodologies, processes, and reporting frameworks for Professional Services projects.
• Act as a thought partner and delivery point of contact for customers, ensuring clear communication and alignment, and exceeding customers’ expectations.
• Anticipate, identify, and resolve delivery risks or bottlenecks involving both the customers and BotCity's stakeholders to ensure the project is delivered according to plan.
• Monitor project KPIs, delivery timelines, budgets, and team productivity, reporting regularly to the Head of Professional Services.
• Partner with Sales, Product, and Customer Success teams to ensure smooth project scoping, handoff, and execution.
• Help build frameworks to scale Professional Services projects.
• Report to the Head of Professional Services.

Delivery Manager

• Provide first-level technical support to customers via video conference, email, and chat, resolving issues related to software applications and services.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues by collaborating with internal teams and utilizing support tools.
• Document and track all customer interactions, issues, and resolutions in the support ticketing system, ensuring timely follow-up and closure.
• Own the solution to tickets end-to-end, escalating complex issues to higher-level support or development teams, providing detailed information, and following up until resolution.
• Develop and maintain knowledge base articles, FAQs, and technical documentation to assist customers and internal team members.
• Build long-lasting relationships with developers and other technical users.
• Conduct user training sessions and webinars to improve customer knowledge and product utilization.
• Provide feedback to the Product, Customer Success, and other internal teams to enhance the company’s offerings.
• Contribute to BotCity's strategic plan by providing insights into technical support best practices, challenges, and lessons learned.

Solution Consultant, Python Automation

Customer Success Manager

• Serve as the primary point of contact for a portfolio of customers, ensuring successful adoption and ongoing usage of BotCity's products.
• Build and nurture strong, long-lasting relationships with customers, understanding their needs and challenges to provide tailored solutions and proactive support.
• Monitor customer health metrics and usage data to identify at-risk accounts and opportunities for additional services.
• Conduct regular check-ins and business reviews with customers, providing insights and recommendations to maximize the value they receive.
• Collaborate with Sales, Product, Support, and other teams to address customer issues, gather feedback, and provide recommendations on product development.
• Create and deliver training sessions and basic feature demonstrations to help customers effectively use our products, with technical team's support when needed.
• Develop and maintain documentation, including best practices, user guides, and FAQs, to support customer education and self-service.
• Contribute to higher customer retention and revenue-generating opportunities via cross- and up-selling.
• Report to the Customer Success Coordinator and collaborate with global teams.

Customer Success Specialist

• Architect, develop, deploy, and maintain scalable backend applications using Java and the Spring Framework.
• Ensure high performance, reliability, and availability of applications within a microservices architecture.
• Design and define private and public APIs for the product.
• Collaborate with product managers to understand requirements, validate technical feasibility, and translate into scalable solutions.
• Participate in software engineering rituals, code reviews, and CI/CD processes to enforce best practices.
• Implement authentication and authorization mechanisms (OAuth, JWT, SAML) and integrate with systems like Keycloak.
• Write high-quality technical documentation describing backend architecture and API design.
• Work collaboratively with distributed teams (including Brazil and the US) and travel as needed for team meetings.

Staff Backend Engineer, Java

Business Development Rep

• Engage with prospects before and after events to understand their needs, qualify interest and fit, and identify key decision-makers.
• Maintain accurate and up-to-date records of all sales activities and interactions in the CRM system (HubSpot).
• Identify and qualify potential business opportunities through research, calls, emails, social media, and networking.
• Build and nurture strong, long-lasting relationships with prospects through consistent follow-up and engagement.
• Schedule qualified meetings and product demonstrations for the Sales team with pre-qualified leads, providing details and ensuring smooth transition.
• Stay informed about industry trends, market conditions, and the competitive landscape to identify new business opportunities.
• Represent the company at industry events, trade shows, and conferences to network and promote the brand.
• Collaborate cross-functionally with Marketing, Product, and other teams to refine product and sales strategies and quality through continuous improvement initiatives.
• Track and manage the sales pipeline to ensure a steady flow of qualified leads for the Sales team.
• Report to the Head of Sales.

Sales Development Representative, SDR/BDR

Recruitment

• Manage the full recruitment lifecycle for a high volume of non-tech and tech positions.
• Develop and execute innovative sourcing strategies to build and maintain robust talent pipelines, focusing on passive candidates and active hunting.
• Act as a trusted advisor to hiring managers, providing market insights, status updates, and data-driven recommendations.
• Ensure a positive and engaging experience for every candidate, treating them as primary customers throughout the entire process.
• Continuously analyze recruitment metrics (e.g., time-to-hire, conversion rates) to identify bottlenecks and improve efficiency.
• Report to the Head of Talent Acquisition.
• Position Type: Contractor (6 months, possibility to extend).

Recruiter, Contractor

Account Manager

• Drive the sales process from BotCity's high clients, including but not limited to, presentations, product demonstrations and negotiations.
• Develop and implement strategic account plans to expand the sales base.
• Build and nurture strong, long-lasting relationships with key stakeholders and decision-makers.
• Act as a trusted advisor, understanding customers' needs and providing tailored solutions to meet their objectives.
• Track industry trends, market conditions, and the competitive landscape to identify new business opportunities.
• Provide market feedback to the Product and Marketing teams to enhance the company’s offerings and market positioning.
• Represent the company at industry events, trade shows, and conferences to network and promote the brand.
• Maintain accurate and up-to-date records of all sales activities and interactions in the CRM system.
• Develop deep, trust-based relationships that lead to joint business planning, innovation opportunities, and competitive advantages.
• Contribute to BotCity's Strategic Plan by providing insights on Enterprise customers and market trends.
• Report to the Head of Sales.

Key Account Manager

Account Executive

• Drive the sales process end-to-end from lead qualification to contract signature, including presentations, product demonstrations, and negotiations.
• Develop and implement strategic account plans to expand the customer base within the Enterprise segment, including through social media engagement (LinkedIn).
• Build and nurture strong, long-lasting relationships with key stakeholders and decision-makers.
• Act as a trusted advisor, understanding customers' needs and providing tailored solutions to meet their objectives.
• Track industry trends, market conditions, and the competitive landscape to identify new business opportunities.
• Provide market feedback to the Product and Marketing teams to enhance the company’s offerings and market positioning.
• Represent the company at industry events, trade shows, and conferences to network and promote the brand.
• Maintain accurate and up-to-date records of all sales activities and interactions in the CRM system.
• Contribute to BotCity's Strategic Plan by providing insights on Enterprise customers and market trends.
• Report to the Head of Sales and support the company's aggressive revenue growth plans.