BotCity

Account Executive

• Drive the sales process end-to-end from lead qualification to contract signature with customers, including but not limited to presentations, product demonstrations, and negotiations.
• Develop and implement strategic account plans to expand the customer base within the Enterprise segment, including through social media engagement (LinkedIn).
• Build and nurture strong, long-lasting relationships with key stakeholders and decision-makers.
• Act as a trusted advisor, understanding customers' needs and providing tailored solutions to meet their objectives.
• Track industry trends, market conditions, and the competitive landscape to identify new business opportunities.
• Provide market feedback to the Product, Sales, Customer Success, and Marketing teams to enhance the company’s offerings and market positioning.
• Represent the company at industry events, trade shows, and conferences to network and promote the brand.
• Maintain accurate and up-to-date records of all sales activities and interactions in the CRM system.

Account Executive, Multiple Positions Open

Sales Development Rep

• Generate strategic lead lists to consistently drive pipeline growth
• Engage with prospects before and after events to understand their needs, qualify interest and fit, and identify key decision-makers
• Maintain accurate, up-to-date records of all sales activities and interactions in the CRM (HubSpot)
• Identify and qualify potential business opportunities through research, calls, emails, social media and networking
• Build and nurture strong, long-term relationships with prospects through consistent follow-up and engagement
• Schedule qualified meetings and product demonstrations for the sales team with pre-qualified leads, providing context, facilitating communication and ensuring a smooth handover
• Stay informed about industry trends, market conditions and the competitive landscape to identify new business opportunities
• Represent the company at industry events, trade shows and conferences to network and promote the brand
• Collaborate cross-functionally with Marketing, Product and other teams to refine product and sales strategies through continuous improvement initiatives
• Track and manage the sales pipeline to ensure a steady flow of qualified leads to the sales team.

Sales Development Representative, Multiple Positions Open

Product Designer

• Own the "understanding" phase of the product lifecycle, identifying user pain points and business opportunities before any solution is designed.
• Plan and conduct qualitative interviews and quantitative studies to gather actionable insights.
• Lead user testing and interview sessions to validate hypotheses and prototypes directly with B2B clients.
• Transform raw data into UX artifacts such as User Journey Maps, Personas, and Service Blueprints to guide the development team.
• Manage the full design cycle for new features, from initial sketches and wireframes to high-fidelity prototypes.
• Analyze existing functionalities and propose UX improvements to reduce friction and enhance user efficiency.
• Produce high-fidelity screens and detailed specifications in Figma, ensuring the development team has everything needed for precise implementation.
• Build interactive prototypes to test usability and communicate complex flows to stakeholders.
• Partner with Product, Business, Customer Success, and Engineering teams to ensure design solutions align with technical constraints and business goals.

UX Designer

Backend Engineer

• Provide first-level technical support to customers via video conference, email, and chat
• Diagnose, troubleshoot, and resolve hardware, software, and network issues
• Document and track all customer interactions, issues, and resolutions in the support ticketing system
• Own the solution to tickets end-to-end, escalating complex issues to higher-level support or development teams
• Develop and maintain knowledge base articles, FAQs, and technical documentation
• Build long-lasting relationships with developers and other technical users
• Conduct user training sessions and webinars
• Provide feedback to the Product, Customer Success, and other internal teams

Account Executive, Multiple Positions Open

Sales Development Representative, Multiple Positions Open

UX Designer

Solution Consultant, Python Automation