BotCity

QA Engineer

• Lead, mentor, and coach the QA team, conducting one-on-ones and career development planning.
• Manage the allocation of QA engineers across squads, implementing a rotation strategy.
• Design and implement a robust automation roadmap, prioritizing regression tests to maximize platform stability.
• Build and maintain automated flows that simulate real user behavior in web and desktop environments (using Python or Java).
• Continuously increase automated test coverage to proactively identify edge cases and prevent production incidents.
• Optimize the "development to delivery" window by refining validation processes without compromising quality standards.
• Act as the focal point for incident management, triaging bugs with developers and ensuring rapid resolution and root cause analysis.
• Collaborate closely with the engineering team to ensure QA processes are mature, robust, and aligned with agile delivery cycles.
• Define and monitor key performance indicators (KPIs) via Jira, such as response times, validation cycles, and defect leakage.
• Evangelize QA best practices within the engineering team to ensure quality is a shared responsibility.
• Provide regular reports to senior management on area health, automation progress, and product stability.

QA Lead

Frontend Engineer

• Develop, deploy, and maintain scalable, responsive web applications using modern front-end technologies (focus on desktop with some mobile, which could evolve with time).
• Collaborate with product managers and UX/UI designers to understand requirements, ensure its technical feasibility, and translate them into technical, user-friendly solutions.
• Maintain and improve the company’s front-end codebase by refactoring legacy code and implementing best practices ensuring performance across multiple devices and browsers.
• Participate in code reviews, ensuring best practices in front-end development.
• Identify and troubleshoot front-end issues to ensure a seamless user experience.
• Write reusable code and libraries for future use, optimizing components for maximum speed.

Manager

• Manage end-to-end delivery of multiple Professional Services projects, ensuring on-time, on-budget, and high-quality outcomes.
• Assign the right team to the right projects, balancing workload and skills.
• Create and implement delivery methodologies, processes, and reporting frameworks for Professional Services projects.
• Act as a thought partner and delivery point of contact for customers, ensuring clear communication and alignment, and exceeding customers’ expectations.
• Anticipate, identify, and resolve delivery risks or bottlenecks involving both the customers and BotCity's stakeholders to ensure the project is delivered according to plan.
• Monitor project KPIs, delivery timelines, budgets, and team productivity, reporting regularly to the Head of Professional Services.
• Partner with Sales, Product, and Customer Success teams to ensure smooth project scoping, handoff, and execution.

Delivery Manager

Account Executive

• Drive the sales process end-to-end from lead qualification to contract signature with customers, including but not limited to presentations, product demonstrations, and negotiations.
• Develop and implement strategic account plans to expand the customer base within the Enterprise segment, including through social media engagement (LinkedIn).
• Build and nurture strong, long-lasting relationships with key stakeholders and decision-makers.
• Act as a trusted advisor, understanding customers' needs and providing tailored solutions to meet their objectives.
• Track industry trends, market conditions, and the competitive landscape to identify new business opportunities.
• Provide market feedback to the Product, Sales, Customer Success, and Marketing teams to enhance the company’s offerings and market positioning.
• Represent the company at industry events, trade shows, and conferences to network and promote the brand.
• Maintain accurate and up-to-date records of all sales activities and interactions in the CRM system.

Account Executive, Multiple Positions Open

Sales Development Rep

• Generate strategic lead lists to consistently drive pipeline growth
• Engage with prospects before and after events to understand their needs, qualify interest and fit, and identify key decision-makers
• Maintain accurate, up-to-date records of all sales activities and interactions in the CRM (HubSpot)
• Identify and qualify potential business opportunities through research, calls, emails, social media and networking
• Build and nurture strong, long-term relationships with prospects through consistent follow-up and engagement
• Schedule qualified meetings and product demonstrations for the sales team with pre-qualified leads, providing context, facilitating communication and ensuring a smooth handover
• Stay informed about industry trends, market conditions and the competitive landscape to identify new business opportunities
• Represent the company at industry events, trade shows and conferences to network and promote the brand
• Collaborate cross-functionally with Marketing, Product and other teams to refine product and sales strategies through continuous improvement initiatives
• Track and manage the sales pipeline to ensure a steady flow of qualified leads to the sales team.

Sales Development Representative, Multiple Positions Open

Product Designer

• Own the "understanding" phase of the product lifecycle, identifying user pain points and business opportunities before any solution is designed.
• Plan and conduct qualitative interviews and quantitative studies to gather actionable insights.
• Lead user testing and interview sessions to validate hypotheses and prototypes directly with B2B clients.
• Transform raw data into UX artifacts such as User Journey Maps, Personas, and Service Blueprints to guide the development team.
• Manage the full design cycle for new features, from initial sketches and wireframes to high-fidelity prototypes.
• Analyze existing functionalities and propose UX improvements to reduce friction and enhance user efficiency.
• Produce high-fidelity screens and detailed specifications in Figma, ensuring the development team has everything needed for precise implementation.
• Build interactive prototypes to test usability and communicate complex flows to stakeholders.
• Partner with Product, Business, Customer Success, and Engineering teams to ensure design solutions align with technical constraints and business goals.

QA Lead

Frontend Engineer

Delivery Manager

Account Executive, Multiple Positions Open

Sales Development Representative, Multiple Positions Open

UX Designer