Bosselman Enterprises

Customer Support

• Greet customers promptly and provide friendly, competent customer service
• Coordinate the service center’s scheduling and workflow
• Create estimates and work orders, finalize payments, follow cash-handling policies, order parts, and collect payment for jobs
• Answer customer questions about service outcomes and consult with Technicians as needed
• Apply marketing and sales strategies to finalize transactions
• Consult with Technicians about needed repairs and communicate repair needs to customers
• Increase knowledge of products and services to understand industry needs
• Communicate customer needs to Technicians and technician recommendations to customers
• Keep customer-facing items clean, stocked, and up to date
• Receive merchandise, stock showroom products, and update pricing
• Maintain understanding of the Boss Shop Warranty process
• Assign work to Technicians within company guidelines
• Follow company safety policies and procedures
• Report to work promptly when scheduled
• Assist with other duties as assigned

Customer Service – Service Advisor

Technician

• Complete assigned training programs, evaluations, and e-learning within designated timeframes
• Perform preventative maintenance services, including oil changes, lubrication, and filter replacement
• Grease trucks and trailers
• Perform tire repair, replacement, and related services
• Conduct CSA inspections and emergency road service calls
• Perform basic electrical diagnosis and repairs, including lighting, wiring, and 7-way replacements
• Perform minor trailer maintenance and body repairs
• Conduct basic air system repairs, including airline replacement, fittings, glad hands, and splices
• Perform battery testing and replacement
• Maintain cleanliness and organization of the shop and work areas
• Ensure tools, equipment, and service vehicles are clean, functional, and properly maintained
• Properly store parts, tires, and supplies
• Accurately complete work orders, including labor, parts, and customer information
• Ensure total customer satisfaction and uphold company integrity
• Follow company safety policies and procedures
• Complete OSHA Skills Demonstration and required safety training
• Maintain current LMS training requirements
• Provide friendly, professional, and competent customer service
• Report to work as scheduled and on time
• Perform other duties as assigned

Shop Technician, Entry Level

• Complete assigned training programs, evaluations, and e-learning within designated timeframes
• Perform preventative maintenance services, including oil changes, lubrication, and filter replacement
• Grease trucks and trailers
• Perform tire repair, replacement, and related services
• Conduct CSA inspections and emergency roadside service calls
• Perform basic electrical diagnosis and repairs, including lighting, wiring, and 7-way replacements
• Perform minor trailer maintenance and body repairs
• Conduct basic air system repairs, including airline replacement, fittings, glad hands, and splices
• Perform battery testing and replacement
• Maintain cleanliness and organization of the shop and work areas
• Ensure tools, equipment, and service vehicles are clean, functional, and properly maintained
• Properly store parts, tires, and supplies
• Accurately complete work orders, including labor, parts, and customer information
• Ensure total customer satisfaction and uphold company integrity
• Follow company safety policies and procedures
• Complete OSHA Skills Demonstration and required safety training
• Maintain current LMS training requirements
• Provide friendly, professional, and competent customer service
• Report to work as scheduled and on time
• Perform other duties as assigned

Entry Level Shop Technician

• Serve customers in a professional, quick, and courteous manner
• Greet customers in a friendly manner
• Operate the POS system and process sales quickly and accurately
• Make change properly and use credit card equipment
• Open and close shifts, including completing paperwork
• Stock and price store items correctly
• Check in vendor deliveries and assist with ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Maintain a neat and clean store inside and outside
• Recognize problems and report them to management
• Handle, cook, store, rotate, code-date, and temperature-test food products
• Comply with food handling guidelines and state/federal regulations
• Ensure a clean and healthy food service environment
• Report for scheduled work on time with regular and consistent attendance
• Assist with other duties as assigned

Sales Associate – Customer Service

• Perform preventive maintenance services, tire services, and emergency road service calls
• Conduct DOT inspections and ensure compliance with applicable regulations
• Perform service calls, including night and on-call assignments
• Use J-Pro, FleetCross, and OE software to diagnose and repair vehicle systems
• Complete work orders with labor, parts, and warranty information
• Perform intermediate to advanced engine, emissions, drivetrain, wheel-end, air brake, steering, suspension, electrical, and HVAC repairs
• Maintain cleanliness and organization of the shop, tools, and equipment
• Ensure tools, jacks, and service vehicles are maintained in safe working condition
• Complete LMS training and OSHA Skills Demonstrations as required
• Provide friendly, professional, and competent customer service
• Follow company safety policies, procedures, and OSHA requirements
• Assist with other assigned duties
• Advanced-level technicians may mentor shop personnel and serve as technical subject matter experts

Shop Technician

• Greet customers promptly and provide friendly, competent customer service
• Coordinate the service center’s scheduling and workflow
• Service write for the location, including creating estimates and work orders, finalizing payments, following cash-handling policies, and ordering and collecting payment for parts and jobs
• Answer customer questions about service outcomes and consult with Technicians as needed
• Apply marketing and sales strategies to finalize transactions
• Consult with Technicians about needed repairs and communicate repair needs with customers
• Increase knowledge of products and services to understand industry needs
• Communicate customer needs to Technicians and relay Technician information to customers
• Keep customer-facing items clean, stocked, and up to date
• Receive merchandise, stock showroom products, and update pricing
• Maintain understanding of the Boss Shop Warranty process
• Assign work to Technicians within company guidelines
• Follow company safety policies and procedures
• Report to work on time when scheduled
• Assist with other duties as assigned

Manager

• Manage the overall day-to-day operation and business at the location
• Manage hiring, scheduling, training, and performance of Team Members
• Ensure safety procedures and OSHA policies are followed
• Maintain financial performance and profit and loss statement
• Manage all aspects of the hiring process, including interviewing, sourcing, selection, offers, drug screening, and onboarding
• Conduct performance evaluations, daily safety meetings, coaching, corrective action, and payroll approval
• Ensure employee training, shop and sales-floor cleanliness, dress-code compliance, and customer service
• Manage product and equipment inventories, weekly inventory counts, and daily tire counts
• Ensure service equipment is maintained and invoices are reconciled daily
• Review work orders and service tickets for accuracy and resolve escalated customer, personnel, and mechanical problems
• Prepare weekly shop schedules while controlling overtime and labor costs
• Conduct monthly shop training meetings and communicate pricing promotions and policy changes
• Evaluate and communicate return-job problems to Corporate office and update national accounts weekly
• Work alongside Team Members on the shop and sales floors
• Maintain current LMS training and ensure assigned Team Member training is completed
• Directly supervise 5 or more employees
• Assist with other duties as assigned

General Manager

• Perform preventive maintenance services, tire services, and emergency road service calls
• Conduct DOT inspections and ensure compliance with applicable regulations
• Perform service calls, including night and on-call assignments
• Use J-Pro, FleetCross, and OE software to diagnose and repair vehicle systems
• Complete work orders documenting labor, parts, and warranty information
• Perform intermediate to advanced engine, emissions, drivetrain, wheel-end, air brake, steering, suspension, electrical, and HVAC repairs
• Maintain cleanliness and organization of the shop, tools, and equipment
• Maintain tools, jacks, and service vehicles in safe working condition
• Complete LMS training and OSHA Skills Demonstrations as required
• Provide friendly, professional, and competent customer service
• Follow company safety policies, procedures, and OSHA requirements
• Assist with other assigned duties
• Advanced-level technicians may mentor shop personnel and serve as subject matter experts

• Complete assigned training programs, evaluations, and e-learning within designated timeframes
• Perform preventative maintenance services, including oil changes, lubrication, and filter replacement
• Grease trucks and trailers
• Perform tire repair, replacement, and related services
• Conduct CSA inspections and emergency road service calls
• Perform basic electrical diagnosis and repairs, including lighting, wiring, and 7-way replacements
• Perform minor trailer maintenance and body repairs
• Conduct basic air system repairs, including airline replacement, fittings, glad hands, and splices
• Perform battery testing and replacement
• Maintain cleanliness and organization of the shop and work areas
• Ensure tools, equipment, and service vehicles are clean, functional, and properly maintained
• Properly store parts, tires, and supplies
• Accurately complete work orders, including labor, parts, and customer information
• Ensure total customer satisfaction and uphold company integrity
• Follow company safety policies and procedures
• Complete OSHA Skills Demonstration and required safety training
• Maintain current LMS training requirements
• Provide friendly, professional, and competent customer service
• Report to work as scheduled and on time
• Perform other duties as assigned
• No supervisory responsibilities

• Perform preventive maintenance services, tire services, and emergency roadside service calls
• Conduct DOT inspections and ensure compliance with applicable regulations
• Perform service calls, including night and on-call assignments
• Use J-Pro, FleetCross, and OE software to diagnose and repair vehicle systems
• Complete work orders documenting labor, parts, and warranty information
• Perform intermediate to advanced engine, emissions, drivetrain, wheel-end, air system, steering, suspension, electrical, and HVAC repairs
• Maintain cleanliness and organization of the shop, tools, and equipment
• Maintain tools, jacks, and service vehicles in safe working condition
• Complete LMS training and OSHA Skills Demonstrations as required
• Provide friendly, professional, and competent customer service
• Follow company safety policies, procedures, and OSHA requirements
• Assist with other assigned duties
• Advanced-level technicians may mentor shop personnel and serve as subject matter experts

• Perform all preventive maintenance services, tire services, and emergency road service calls
• Conduct DOT inspections and ensure compliance with applicable regulations
• Perform service calls, including night and on-call assignments
• Use J-Pro, FleetCross, and OE software to diagnose and repair vehicle systems
• Complete work orders accurately, documenting labor, parts, and warranty information
• Perform intermediate to advanced engine, emissions, drivetrain, wheel-end, air system, steering, suspension, electrical, and HVAC repairs
• Maintain cleanliness and organization of the shop, tools, and equipment
• Ensure tools, jacks, and service vehicles remain in safe working condition
• Complete LMS training and OSHA Skills Demonstrations as required
• Provide friendly, professional, and competent customer service
• Follow company safety policies, procedures, and OSHA requirements
• Assist with other assigned duties
• Advanced-level technicians may mentor shop personnel and serve as technical subject matter experts

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Customer Service/Service Advisor

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.

Customer Service, Service Advisor

• Performs all preventive maintenance services, tire services, and emergency road service calls.
• Conducts DOT inspections and ensures compliance with all applicable regulations.
• Performs service calls, including night and on-call assignments as required.
• Utilizes diagnostic platforms including J-Pro, FleetCross, and OE software to diagnose and repair vehicle systems.
• Completes work orders accurately, documenting labor performed, parts used, and required warranty information.
• Performs intermediate to advanced engine repairs, including diagnostics, cooling system components, fuel system components, turbos, oil systems, and related accessories.
• Performs emissions system diagnostics and repairs, including DPF, EGR, sensors, and regeneration procedures.
• Performs intermediate to advanced drivetrain repairs, including clutches, differentials, PTOs, axle assemblies, transmissions, and driveline components.
• Performs wheel-end repairs, including bearings, seals, hubs, and spindle evaluation.
• Conducts air system and air brake diagnostics and repairs, including ABS systems, compressors, valves, and sensors.
• Performs advanced steering and suspension repairs, including gear boxes, kingpins, springs, shackles, hangers, tie rods, torsion arms, and fifth wheels.
• Performs electrical system diagnostics and repairs, including voltage drop testing, parasitic draw testing, starters, alternators, and engine-related sensors.
• Performs HVAC diagnostics and repairs, including recovery, evacuation, recharge, compressors, driers, expansion devices, evaporators, condensers, and HVAC controls.
• Maintains cleanliness and organization of the shop, tools, and equipment.
• Ensures all tools, jacks, and service vehicles are maintained in safe working condition.
• Stays current with LMS training requirements and complete OSHA Skills Demonstrations as required.
• Provides friendly, professional, and competent customer service at all times.
• Adhere to all company safety policies, procedures, and OSHA requirements.
• Assists in other duties, as assigned.

• Responsible for managing all aspects of the hiring process of location staff including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
• Ensures strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment for all employees.
• Follows all OSHA & Safety procedures set by the company policy and procedure manual.
• Completes performance evaluations on new hires after 90 days and all employees annually or as needed; conducts daily safety meetings.
• Conducts coaching and issues corrective action; approves payroll.
• Ensures all employees are trained properly and follow procedures set forth.
• Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
• Maintains a profitable business unit; achieves all budgeted goals.
• Ensures team members are appropriately following the dress code policy.
• Manages product and equipment inventories.
• Completes weekly inventory counts as required.
• Completes tire counts to ensure inventory is accurate and accounted for on a daily basis.
• Ensures service equipment is in good working condition and well maintained.
• Ensures invoices are reconciled daily.
• Reviews work orders and service tickets to ensure accuracy.
• Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
• Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
• Evaluates, documents, and communicates any return job problems to the Corporate office.
• Updates all national accounts weekly.
• Ensures all procedure manuals are available for employees.
• Works alongside Team Members on the shop and sales floors.
• Stays current on LMS training and ensures Team Members complete training as assigned.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.