Bosselman Enterprises

Customer Support

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.

Customer Service – Service Advisor

Manager

• Responsible for managing all aspects of the hiring process of location staff including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
• Ensures strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment for all employees.
• Follows all OSHA & Safety procedures set by the company policy and procedure manual.
• Completes performance evaluations on new hires after 90 days and all employees annually or as needed; conducts daily safety meetings
• Conducts coaching and issues corrective action; approves payroll.
• Ensures all employees are trained properly and follow procedures set forth.
• Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
• Maintains a profitable business unit; achieves all budgeted goals.
• Ensures team members are appropriately following the dress code policy.
• Manages product and equipment inventories.
• Completes weekly inventory counts as required.
• Completes tire counts to ensure inventory is accurate and accounted for on a daily basis.
• Ensures service equipment is in good working condition and well maintained.
• Ensures invoices are reconciled daily.
• Reviews work orders and service tickets to ensure accuracy.
• Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
• Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
• Evaluates, documents, and communicates any return job problems to the Corporate office.
• Updates all national accounts weekly.
• Ensures all procedure manuals are available for employees.
• Works alongside Team Members on the shop and sales floors.
• Stays current on LMS training and ensures Team Members complete training as assigned.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Assists with other duties, as assigned.

General Manager

Auditor

• Welcoming and handling all guest transactions in a quick, accurate and pleasant manner.
• Completing the nightly hotel audit.
• Collecting the proper payment including any cash deposits; balancing all invoices, cash and check transactions upon end of shift.
• Making reservations via phone or walk-in.
• Answers phones in a friendly manner.
• Ensuring the lobby and laundry area is clean and in working order.
• Starting breakfast tasks no later than 5am, including turning on waffle irons and ovens.
• Practices all company safety procedures to ensure a safe environment for employees and customers.

Night Auditor

• Oversees the total operation of the assigned Pump & Pantry location.
• Hires, disciplines, and terminates personnel with the involvement of the District Manager and Corporate Human Resource Department.
• Maintains a labor level consistent with the hours budgeted and post two weeks schedule no later than one week in advance.
• Oversees all expenses and profits for assigned facility and maintain budget goals by understanding monthly budgets and P & L statements.
• Ensures all paperwork is complete, accurate, and turned in on time.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Makes certain customer needs are met and implement the company’s policy on customer service.
• Supervises cash control and bank deposits.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Projects a positive attitude.
• Handles all problems dealing with customers, personnel, or mechanical.
• Ensures the cleanliness, organization, and overall appearances of assigned store meets company standards and are in proper working order, inside and out.
• Ensures all items are properly ordered; stocked to inventory levels; and priced correctly.
• Implements and follows-up company training procedures.
• Makes sure all personnel are supervised and trained thoroughly.
• Responsible for the training of all associates in food handling and company procedures including proper hold time and code dating.
• Ensures that all food products are stored properly and code dated with expiration dates. Also ensure that all products whether cooked or stored are held at proper temperatures.
• Makes sure all shifts are covered.
• Ensures all personnel performance and wage reviews are completed in a timely manner.
• Personally reflects and makes certain all personnel are in proper working uniform, neat and clean, at all times.
• Implements and enforces all company policies and procedures.
• Reports all maintenance, customer, and personnel problems to upper management regularly.
• Keeps necessary records – merchandise, personnel, and fuel.
• Keeps a safe and healthy workplace.
• Holds personnel meetings regularly.
• Attends management and training meetings, as required.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Be proficient opening, closing, ordering, and overall operations of any or all Quick Service Restaurants (QSR’s) if the store has a unit.
• Additional Job Duties: Assists in other duties, as assigned.

General Manager – Pump & Pantry

• Ensures all required paperwork is completed accurately, and submitted on time.
• Proficiently opens and closes shifts, including completing all required documentation.
• Ensures customer needs are met and company customer service policies are consistently followed.
• Supervises cash handling procedures, including control and bank deposits.
• Assists in ensuring team members follow proper food preparation handling, storage, and safety procedures in compliance with state and federal regulations.
• Maintains a positive and professional attitude at all times.
• Assists in resolving customer, personnel, and mechanical issues as they arrive.
• Ensures assigned store meets the company standards for cleanliness, organization, safety, and overall appearance, both inside and out.
• Assists with ordering inventory control, and pricing of merchandise.
• Supports the implementation and follow up of company training programs.
• Assists in supervising and training all store personnel to ensure job duties are performed correctly and efficiently.
• Assists in the training on food handling, proper hold times, code dating, and temperature controls.
• Ensures all food products are properly stored, labeled, and code dated, and maintained at appropriate temperatures.
• Assists in ensuring all shifts are adequately covered.
• Ensures all personnel are in proper uniform and maintains a neat, clean appearance.
• Assists in implementing and enforcing all company policies and procedures.
• Reports maintenance, customer, and personnel problems to upper management in a timely manner.
• Assists in maintain required records related to merchandise, personnel, and fuel.
• Promotes and maintains a safe and healthy work environment.
• Attends management and training sessions as required.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

2nd Assistant Manager – Pump & Pantry

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.

Sales Associate – Customer Service

• Overseeing the total operation of the assigned Pump & Pantry location
• Ensuring all daily, weekly, monthly operational routines are completed timely and accurately
• Ensuring customer needs are met and supports execution of the company’s customer service standards
• Supervising cash control and bank deposits
• Assisting in ensuring team members follow proper food safety procedures and safe handling/storage practices in compliance with all state and federal food safety regulations
• Maintaining and projecting a positive attitude and professional presence
• Assisting in addressing personnel, customer and facility concerns in a timely and professional manner
• Ensuring store standards are maintained through daily execution of cleanliness, in-stock conditions, and fast, friendly customer service
• Supporting effective scheduling practices, daily management of labor exceptions, and adherence to weekly labor budgets, including overtime management
• Ensuring completion of all required team member training
• Ensuring all food products are properly stored, code dated, and maintained at appropriate temperatures, whether cooked or stored
• Upholding company policies and assisting with performance management as needed
• Assisting in maintaining required records related to merchandise, personnel, and fuel operations
• Attending management meetings and required training sessions
• Teaching, coaching, training, and representing the F.I.R.S.T engagement model
• Assisting in other duties, as assigned

1st Assistant Manager – Pump & Pantry

• Overseeing the total operation of the assigned Pump & Pantry location, including all licensed programs and all business units within the store.
• In the absence of the General Manager, executing responsibilities which include assisting with hiring, discipline, and terminating personnel in partnership with the District Manager and Corporate Human Resource Department.
• Ensuring all daily, weekly, monthly operational routines (including back office functions, bookwork, and inventory control) are completed timely and accurately.
• Ensuring customer needs are met and supporting execution of the company’s customer service standards.
• Supervising cash control and bank deposits.
• Assisting in ensuring team members follow proper food safety procedures and safe handling/storage practices in compliance with all state and federal food safety regulations.
• Maintaining and projecting a positive attitude and professional presence.
• Addressing personnel, customer and facility concerns in a timely and professional manner.
• Ensuring store standards are maintained through daily execution of cleanliness, in-stock conditions, and fast, friendly customer service.
• Supporting effective scheduling practices, daily management of labor exceptions, and adherence to weekly labor budgets, including overtime management.
• Ensuring completion of all required team member training.
• Ensuring all food products are properly stored, code dated, and maintained at appropriate temperatures, whether cooked or stored.
• Upholding company policies and assisting with performance management as needed.
• Assisting in maintaining required records related to merchandise, personnel, and fuel operations.
• Attending management meetings and required training sessions.
• Teaching, coaching, training, and representing the F.I.R.S.T engagement model.

• Overseeing the total operation of the assigned Pump & Pantry location
• Ensuring all daily weekly, monthly operational routines (including back office functions, bookwork, and inventory control) are completed timely and accurately
• Ensuring customer needs are met and supports execution of the company’s customer service Standards
• Supervising cash control and bank deposits
• Assisting in ensuring team members follow proper food safety procedures and safe handling/storage practices in compliance with all state and federal food safety regulations
• Maintaining and projecting a positive attitude and professional presence
• Addressing personnel, customer and facility concerns in a timely and professional manner
• Ensuring store standards are maintained through daily execution of cleanliness, in-stock conditions, and fast, friendly customer service
• Supporting effective scheduling practices, daily management of labor exceptions, and adherence to weekly labor budgets, including overtime management
• Ensuring completion of all required team member training
• Ensuring all food products are properly stored, code dated, and maintained at appropriate temperatures, whether cooked or stored
• Upholding company policies and assisting with performance management as needed
• Assisting in maintaining required records related to merchandise, personnel, and fuel operations
• Attending management meetings and required training sessions
• Teaching, coaching, training, and representing the F.I.R.S.T engagement model

• Oversees the total operation of the assigned Pump & Pantry location, including all licensed programs and all business units within the store.
• Assists with hiring, discipline, and terminating personnel in partnership with the District Manager and Corporate Human Resource Department.
• Ensures all daily weekly, monthly operational routines (including back office functions, bookwork, and inventory control) are completed timely and accurately.
• Ensures customer needs are met and supports execution of the company’s customer service Standards.
• Supervises cash control and bank deposits.
• Assists in ensuring team members follow proper food safety procedures and safe handling/storage practices in compliance with all state and federal food safety regulations.
• Maintains and projects a positive attitude and professional presence.
• Assists in addressing personnel, customer and facility concerns in a timely and professional manner.
• Ensures store standards are maintained through daily execution of cleanliness, in-stock conditions, and fast, friendly customer service).
• Supports effective scheduling practices, daily management of labor exceptions, and adherence to weekly labor budgets, including overtime management.
• Ensures completion of all required team member training.
• Ensures all food products are properly stored, code dated, and maintained at appropriate temperatures, whether cooked or stored.
• Upholds company policies and assists with performance management as needed.
• Assists in maintaining required records related to merchandise, personnel, and fuel operations.
• Attends management meetings and required training sessions.
• Teaches, coaches, trains, and represents the F.I.R.S.T engagement model.

• Oversees the total operation of the assigned Pump & Pantry location, including all licensed programs and all business units within the store.
• In the absence of the General Manager, assists with hiring, discipline, and terminating personnel in partnership with the District Manager and Corporate Human Resource Department.
• Ensures all daily weekly, monthly operational routines (including back office functions, bookwork, and inventory control) are completed timely and accurately.
• Ensures customer needs are met and supports execution of the company’s customer service Standards.
• Supervises cash control and bank deposits.
• Assists in ensuring team members follow proper food safety procedures and safe handling/storage practices.
• Maintains and projects a positive attitude and professional presence.
• Assists in addressing personnel, customer and facility concerns in a timely and professional manner.
• Ensures store standards are maintained through daily execution of cleanliness, in-stock conditions, and fast, friendly customer service.
• Supports effective scheduling practices, daily management of labor exceptions, and adherence to weekly labor budgets, including overtime management.
• Ensures completion of all required team member training.
• Ensures all food products are properly stored, code dated, and maintained at appropriate temperatures, whether cooked or stored.
• Upholds company policies and assists with performance management as needed.
• Assists in maintaining required records related to merchandise, personnel, and fuel operations.
• Attends management meetings and required training sessions.
• Teaches, coaches, trains, and represents the F.I.R.S.T engagement model.

• Overseeing the total operation of the assigned Pump & Pantry location, including all licensed programs and all business units within the store
• Assists with hiring, discipline, and terminating personnel in partnership with the District Manager and Corporate Human Resource Department.
• Ensures all daily weekly, monthly operational routines (including back office functions, bookwork, and inventory control) are completed timely and accurately.
• Ensures customer needs are met and supports execution of the company’s customer service standards.
• Supervises cash control and bank deposits.
• Assists in ensuring team members follow proper food safety procedures and safe handling/storage practices in compliance with all state and federal food safety regulations.
• Maintains and projects a positive attitude and professional presence.
• Assists in addressing personnel, customer, and facility concerns in a timely and professional manner.
• Ensures store standards are maintained through daily execution of cleanliness, in-stock conditions, and fast, friendly customer service.
• Supports effective scheduling practices, daily management of labor exceptions, and adherence to weekly labor budgets, including overtime management.
• Ensures completion of all required team member training.
• Ensures all food products are properly stored, code dated, and maintained at appropriate temperatures, whether cooked or stored.
• Upholds company policies and assists with performance management as needed.
• Assists in maintaining required records related to merchandise, personnel, and fuel operations.
• Attends management meetings and required training sessions.
• Teaches, coaches, trains, and represents the F.I.R.S.T engagement model.
• Assist in other duties, as assigned.

1st Assistant Manager - Pump & Pantry

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Customer Service/Service Advisor

Customer Service, Service Advisor

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.