Customer Service – Service Advisor

Bosselman Enterprises

Service Advisor coordinating customer vehicle repairs, estimates, payments, and technician workflow. Supporting Boss Shop’s automotive service operations in Altoona, Iowa.

Posted 8/24/2026full-timeAltoona • Iowa • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective communication, and the ability to coordinate workflow in a retail environment. Proficient in managing service estimates, payments, and inventory while adhering to company policies and safety procedures.

Highest-signal resume keywords

Customer ServiceCommunication SkillsRetail ExperienceParts Inventory ManagementFlexible Schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Advisor TrainingCash-Handling PoliciesWork Order CreationEstimates PreparationComputer System ProficiencyMath Skills

Soft Skills

Positive AttitudeEnthusiastic ApproachAdaptabilityTeam Collaboration

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Service Center CoordinationCustomer Needs CommunicationBoss Shop Warranty ProcessSafety Policies

About the role

Key responsibilities & impact

Greet customers promptly and provide friendly, competent customer service
Coordinate the service center’s scheduling and workflow
Create estimates and work orders, finalize payments, follow cash-handling policies, order parts, and collect payment for jobs
Answer customer questions about service outcomes and consult with Technicians as needed
Apply marketing and sales strategies to finalize transactions
Consult with Technicians about needed repairs and communicate repair needs to customers
Increase knowledge of products and services to understand industry needs
Communicate customer needs to Technicians and technician recommendations to customers
Keep customer-facing items clean, stocked, and up to date
Receive merchandise, stock showroom products, and update pricing
Maintain understanding of the Boss Shop Warranty process
Assign work to Technicians within company guidelines
Follow company safety policies and procedures
Report to work promptly when scheduled
Assist with other duties as assigned

Requirements

What you’ll need

Retail or guest service experience preferred
Valid Driver’s license and insurable to drive
Able to maintain working knowledge of parts inventory
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment
Able to work on the computer system efficiently
Ability to read, write and perform math skills
Must possess a positive, enthusiastic attitude
Must be flexible with the ability to adapt to change when required
Demonstrates excellent communication skills
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings
Must have reliable transportation and phone
Must be able to communicate in English
Able and willing to deliver friendly, courteous, and prompt customer service
Able and willing to work cooperatively with other team members
Must occasionally lift and/or move up to 50 lbs.
Must frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear
Must occasionally sit, climb, balance, stoop, kneel, crouch, or crawl

Benefits

Comp & perks

Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)