Customer Service – Service Advisor

Bosselman Enterprises

Service Advisor coordinating vehicle repairs, estimates, payments, and technician workflows for Boss Shops in Virginia. Providing customer updates and maintaining service-center operations.

Posted 8/11/2026full-timeMax Meadows • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effectively communicates with customers and technicians, and maintains a thorough understanding of service processes and inventory management. Capable of applying marketing strategies to enhance sales and ensure a positive customer experience.

Highest-signal resume keywords

Customer ServiceService Advisor TrainingParts Inventory ManagementCommunication SkillsRetail Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service WritingEstimates CreationWork Order FinalizationCash-Handling PoliciesComputer System ProficiencyMath SkillsParts Ordering

Soft Skills

Positive AttitudeFlexibilityTeam CollaborationAdaptabilityEnthusiasm

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Service Center SchedulingBoss Shop Warranty ProcessCustomer Needs CommunicationShowroom StockingSafety Policies

About the role

Key responsibilities & impact

Greet customers promptly and provide friendly, competent customer service
Coordinate the service center’s scheduling and workflow
Service write for the location, including creating estimates and work orders, finalizing payments, following cash-handling policies, and ordering and collecting payment for parts and jobs
Answer customer questions about service outcomes and consult with Technicians as needed
Apply marketing and sales strategies to finalize transactions
Consult with Technicians about needed repairs and communicate repair needs with customers
Increase knowledge of products and services to understand industry needs
Communicate customer needs to Technicians and relay Technician information to customers
Keep customer-facing items clean, stocked, and up to date
Receive merchandise, stock showroom products, and update pricing
Maintain understanding of the Boss Shop Warranty process
Assign work to Technicians within company guidelines
Follow company safety policies and procedures
Report to work on time when scheduled
Assist with other duties as assigned

Requirements

What you’ll need

Retail or guest service experience preferred
Valid driver’s license and insurable to drive
Able to maintain working knowledge of parts inventory
Complete Service Advisor New Team Member Training within the first 90 days of employment
Able to work efficiently on the computer system
Ability to read, write, and perform math skills
Positive, enthusiastic attitude
Flexible and able to adapt to change
Excellent communication skills
Flexible schedule, including possible weekends and evenings
Reliable transportation and phone
Must be able to communicate in English
Able and willing to provide friendly, courteous, and prompt customer service
Able and willing to work cooperatively with other team members
Occasionally lift and/or move up to 50 lbs.
Frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb or balance, stoop, kneel, crouch, or crawl

Benefits

Comp & perks

Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)