Border States

Account Manager

• Manage assigned customer account relationships and focuses on opportunity prospects and accounts.
• Promote Border States’ products, services, and capabilities to maximize customer sales potential.
• Regularly call on assigned accounts, develop new accounts, input cost savings documentation, and coordinate sales strategies with preferred vendors.
• Actively manage and direct company sales and support resources.
• Provide input to the pricing and purchasing departments on competitive issues related to price, margin strategy, product evaluations, inventory requirements and other related sales, marketing and service functions.

Account Manager – Industrial

Customer Support

• Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
• Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Customer Service Representative

Product Manager

• Acts as the lead support resource for the Rockwell Power business within a distributor’s APR.
• Ensures a consistent level of support for customers within the APR.
• Acts as a single point of contact for each business unit.
• Documents and executes a competency plan for the APR.
• Identifies and pursues competitive target accounts for each planning segment.
• Effectively and accurately handles most technical questions and objections for assigned products.
• Understands the complementary product lines with the Power solutions.
• Reads an electrical one-line and design the correct power product based on customer requirements.
• Understands the benefits of Integrated Architecture and Intelligent Motor Control.
• Effectively positions energy savings to justify return on investment on capital projects.
• Communicates commercial and technical product issues to Rockwell Automation Domain Experts and business units.
• Acts as the point person for the Power business strategy at the APR level(s) the support.
• Analyzes and documents market conditions, competitive offerings and identifies opportunities for growth in the APR(s) they support.
• Articulates Rockwell Automation’s value proposition in the Power product space both commercially and technically.
• Exceeds growth targets in business revenue and management objectives.

Product Manager – Power

• Manage assigned customer account relationships and focuses on opportunity prospects and accounts.
• Promotes Border States’ products, services and capabilities to maximize customer sales potential.
• Regularly calls on assigned accounts, develops new accounts, inputs cost savings documentation, coordinates sales strategies with preferred vendors.
• Actively manages and directs company sales and support resources, provides input to pricing and purchasing departments.
• Ensures quality customer support through expediting, pricing, follow-up, returns, and other services as required.

Supply Chain

• Works within the department on day-to-day projects which include, but are not limited to, activities related to process improvement, project management, data support, reporting, documentation, and other assigned responsibilities.
• Builds relationships through meetings, events, and one-on-ones with various employee owners and leaders.
• Focuses on real-world projects within the department.
• Collaborates with various departments throughout the company.
• Supply Chain analysis, including inventory, transportation, and/or warehouse modeling.
• Collection, cleansing, interpretation, and transformation of data needed for supply chain analysis.
• Assist with the development of facility design standards, KPIs, and Scorecards.
• Assist with branch facility design and improvement projects.
• Other duties as assigned.

Corporate Intern – Supply Chain Design

• Manage assigned customer account relationships and focuses on opportunity prospects and accounts.
• Promotes Border States’ products, services and capabilities to maximize customer sales potential.
• Regularly calls on assigned accounts, develops new accounts, inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources, and provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy product evaluations, inventory requirements and other related sales, marketing and service functions.
• Meets or exceeds the sales goals which are established.
• Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
• Keeps current with company offerings, value advantage, & competitive landscape.
• Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.

Account Manager – Construction

Manager

• Responsible for daily oversight, administration, and management of all operations of a branch location.
• Provides leadership to the branch staff so successful levels of customer experience, sales, profitability, and inventories are attained.
• Plans, coordinates, and directs operational activities for the branch.
• Prepares and implements objectives and plans to support branch/company strategies.
• Coordinates the development of new supply chain solutions, systems, technology, methods, ideas, and procedures to improve sales, profits, efficiencies, automation, service and quality.
• Coordinates with various teams to streamline operations and meet challenges.
• Improves efficiency and scalability of branch layout, workflow, and equipment.
• Utilizes warehouse management systems.
• Provides feedback on customer satisfaction regarding pricing, products, promotions, service, customer needs and competition.
• Develops and maintains business relationships with current and potential customers.
• Ensures all operations adhere to industry safety protocols and comply with OSHA, DOT, or other governmental agencies.
• Builds a culture that inspires excellence, trust and dedication to an organization that cares about its employee owners.

Branch Manager

• Manage assigned customer account relationships and focuses on opportunity prospects and accounts.
• Promotes Border States’ products, services and capabilities to maximize customer sales potential.
• Regularly calls on assigned accounts, develops new accounts, inputs cost savings documentation, coordinates sales strategies with preferred vendors.
• Actively manages and directs company sales and support resources.
• Provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy product evaluations, inventory requirements and other related sales, marketing and service functions.

Account Manager – Utility

Project Manager

• Leads and supervises staff and ensures employees are performing job responsibilities, meeting established goals, and ensuring the company’s high-quality standards.
• Works closely with Border States leaders and stakeholders to provide project management for the assigned projects to meet and exceed sales and gross profit objectives.
• Manages the project and team from the planning phase to the completion of each assigned project which may include bidding, day-to-day customer service support, and managing product categories.
• Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
• Coaches the team to be responsive to customers with timely follow-up on technical inquiries and requests.
• Maintains the schedule of jobs being handled, maintains accurate database on current projects, and ensures required specifications are met for all jobs in progress.
• Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
• Provides assistance in product evaluations, inventory management, pricing development, and other related services.
• Responsible for the completion of each assigned project.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in the quotations process, pricing, shipping, delivery or other customer service/credit areas.

• Leads and supervises the day-to-day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers.
• Obtains orders, provides customers timely follow-up on technical inquiries.
• Participates in the marketing, planning and sale of Border States’ products and services.

Customer Service Supervisor

Application Engineer

• Actively facilitates the daily operations of our Alliance team by providing solutions and ensuring high-quality customer service.
• Key responsibilities include regularly visiting customers, consulting with customers on product and system applications, offering technical product support to both branches and customers.
• Providing feedback to management on the effectiveness of sourcing plans and strategies.
• Plays a critical role in evaluating new products and making recommendations on stock levels, offering field troubleshooting assistance, and conducting product application assessments.
• Works collaboratively with cross-functional teams to develop and implement solutions.

Alliance Application Engineer – Electric

• Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
• Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports.
• Actively participates in the marketing and sale of Border States’ products and services.
• Resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, pricing development.

• Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives
• Regularly calls-on customer accounts and makes joint sales calls with Account Managers to secure orders and perform other sales support functions for technical products and services, by providing customers field support, application support, training, and other services as required
• Consults with customers on product and system applications
• Provides customers with timely follow-up on quotations, technical inquiries and other requests
• Provides continuous contact and interaction with customer’s engineering staff, contractors and consultants
• Provides specific or specialized product support for branches and customers
• Actively participates in the marketing, planning, and sale of Border States’ technical products and services
• Participates in and advises management on the implementation and success of marketing plans and strategies
• Consistently provides responsive, quality service to meet and exceed customer expectations
• Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential
• Evaluates new products and makes recommendations on stock levels for new and existing products
• Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions
• Leads customer and BSE employee training on new and existing technical product lines and applications in specified product areas
• Designs, develops and/or maintains database and documentation files such as engineering and technical records, TCCM savings, customer parts database by SKU including technical reference information (guides, specifications and standards), product and vendor files, technical reference library, and customer information file
• Works with associated manufacturing agents/vendors as a liaison on all strategic issues related to planning, marketing, new products, launch and training

Product Manager – Automation

Account Executive

• Supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers.
• Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs.
• Grows relationships with customers and suppliers.
• Manages projects, receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Inside Sales Representative

• Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
• Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.

Account Manager – Industrial

Customer Service Representative

Product Manager – Power

Account Manager – Industrial

Corporate Intern – Supply Chain Design

Account Manager – Construction

Branch Manager

Account Manager – Utility

Project Manager

Customer Service Supervisor

Alliance Application Engineer – Electric

Customer Service Representative

Product Manager – Automation

Inside Sales Representative

Customer Service Representative – Electrical Industry