Border States

Project Manager

• Be part of a growing, successful company in an exciting and challenging field.
• Provides project management leadership for managing projects.
• Maintains the schedule of jobs being handled, maintains accurate database on current projects, and ensures required specifications are met for all jobs in progress.
• Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
• Obtains orders and provides order entry, expediting, pricing, follow-up, and other value-added services, as required.
• Leads and supervises staff and ensures employees are performing job responsibilities, meeting established goals, and ensuring the company’s high-quality standards.
• Works closely with Border States leaders and stakeholders to provide project management for the assigned projects to meet and exceed sales and gross profit objectives.
• Manages the project and team from the planning phase to the completion of each assigned project which may include bidding, day-to-day customer service support, and managing product categories.
• Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.

Customer Support

• Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
• Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports.
• Actively participate in the marketing and sale of Border States’ products and services.
• Resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
• Works closely with sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Provides timely follow-up on customer technical inquiries and requests.

Customer Service Representative

Sales

• The Area Sales Manager creates, communicates, and implements a strategic sales and marketing plan that provides significant competitive differentiation, bottom and top-line growth, and long-term sustainability.
• Provides coaching and development to branch managers and account managers.
• Develops strong professional relationships with high-level influencers and decision-makers at key and target customers.
• Establishes strong relationships with key manufacturers and their representatives as well as with suppliers and vendors.
• Builds strong relationships with key vendors and suppliers to achieve growth objectives.
• Works to gain a complete understanding of key customers’ industry; understands the issues and opportunities they face and their key success factors.
• Builds, communicates, and implements a segment strategy to support customers’ needs through services and solutions that provide for their overall profitability and success; the strategy should offer competitive differentiation and advantages over competition while contributing bottom-line results.
• Builds sales momentum across the area and at the branches for the segment and overall business.
• Defines and supports sales training programs that enable staff to achieve their full potential and support company objectives.
• Works closely with strategic manufacturing partners to facilitate close working relationships with regional and local sales teams.
• Directly responsible for the gross margin growth, gross margin %, and market share within the segment.
• Identifies, monitors, and communicates key performance metrics to the organization.
• Creates and monitors measurements to ensure the annual budget is achieved.
• Defines and oversees incentive compensation programs that motivate the sales team to achieve company and segment objectives.
• Works closely with IT in customizing and implementing customer technology.
• Manages co-op and AD (Affiliated Distributors) marketing programs.
• Monitors customer, market, and competitive activity and provides feedback to company leadership team and other company functions.
• Works closely with the marketing function to establish successful supplier relationships and partner programs.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.

Area Sales Manager – Construction

Account Manager

• Be part of a growing, successful company in an exciting and challenging field
• Provides project management skills for managing the projects of the Grid Solutions Group
• Manages the flow of material from the planning phase to the completion of each assigned project
• Actively participates in coordinating, analyzing and acting upon information and feedback of customer needs, pricing, products, competition, and procedures
• Responsible for the completion of each assigned project
• Maintains the schedule of jobs being handled, maintains accurate database on current projects, and ensures required specifications are met for all jobs in progress

Project Account Manager

• Reviews and validates bills of material (BOMs), drawings, and specifications for accuracy prior handoff.
• Conducts basic material takeoffs for assigned scopes and helps identify material gaps, alternates, and technical solutions.
• Assists in preparing quotations, coordinating vendor pricing, and documenting competitive alternatives.
• Prepares customer-facing documentation including project status updates, delivery schedules, and technical submittal packages.
• Participates in customer and vendor meetings; may lead small portions of the discussion related to documentation, schedules, or open items.
• Proactively identifies customer concerns, schedule issues, or material risks and escalates them appropriately.
• Manages detailed project documentation including schedules, order logs, meeting notes, submittal tracking, RFIs, and change coordination.
• Monitors project workflow for delays, discrepancies, or risks and recommends corrective action to PMs or Account Managers.
• Coordinates closely with Project Coordinators, purchasing, logistics, and vendors to ensure alignment on material needs and timelines.
• Assists with vendor quoting, order accuracy review, order entry, and material expediting when appropriate.
• Supports portions of project budget tracking or margin verification as directed by Project Managers or Account Managers (without independent ownership).
• Provides technical support to internal teams regarding product selection, specification alignment, and substitution options.
• Provides temporary project coverage during staff absences ensuring continuity of communication and documentation.
• Participates in process improvement initiatives.

Project Support Specialist

• Be part of a growing, successful company in an exciting and challenging field.
• Manage assigned customer account relationships and focus on opportunity prospects and accounts.
• Promote Border States’ products, services and capabilities to maximize customer sales potential.
• Regularly call on assigned accounts and develop new accounts.
• Input cost savings documentation and coordinate sales strategies with preferred vendors.
• Actively manage and direct company sales and support resources.
• Provide input to pricing and purchasing departments on competitive issues related to pricing, margin strategy, product evaluations, and inventory requirements.

Account Manager – Utility

Account Executive

• Supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to customers
• Utilizes product and application knowledge to develop solutions to meet customer needs
• Grows relationships with customers and suppliers
• Manages projects, receives and enters orders, provides consistent and timely follow-up on customer inquiries
• Coordinates and expedites deliveries, processes returns, runs daily reports, and resolves customer and order issues

Inside Sales Representative – Natural Gas Utility

Business Analyst

• Identifies, analyzes, interprets and presents trends or patterns in data and shares recommendations to management team and key stakeholders
• Collects, analyzes, evaluates and reports data to increase service levels
• Works closely with sales and alliance management teams to understand each customer’s business need to identify, develop, and implement enhancements to reporting and analytical deliverables
• Develops innovative solutions and methods to solve problems, and assists with issue resolution for alliance and strategic partners
• Implements data collection processes and other strategies to optimize efficiency and data quality
• Interprets and/or translates data to illustrate findings and link to business results
• Proactively runs reports to drive decisions and strategy planning at the Border States management level
• Provides cross functional support to other members of the Customer Success team and branch support departments with specific focus on quality assurance, developing customer focused technology tools, and customer specific projects.

Customer Insights Analyst

• Be part of a growing, successful company in an exciting and challenging field.
• Manage assigned customer account relationships and focuses on opportunity prospects and accounts.
• Promotes Border States’ products, services and capabilities to maximize customer sales potential.
• Regularly calls on assigned accounts, develops new accounts, inputs cost savings documentation, coordinates sales strategies with preferred vendors.
• Actively manages and directs company sales and support resources, provides input to pricing and purchasing departments on competitive issues related to price, margin strategy product evaluations, inventory requirements and other related sales, marketing and service functions.

• The Project Manager Supervisor provides project management leadership for managing projects.
• Maintains the schedule of jobs being handled, maintains accurate database on current projects, and ensures required specifications are met for all jobs in progress.
• Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
• Obtains orders and provides order entry, expediting, pricing, follow-up, and other value-added services, as required.
• Leads and supervises staff and ensures employees are performing job responsibilities, meeting established goals, and ensuring the company’s high-quality standards.
• Works closely with Border States leaders and stakeholders to provide project management for the assigned projects to meet and exceed sales and gross profit objectives.
• Coaches the team to be responsive to customers with timely follow-up on technical inquiries and requests.

Procurement

• Leads Border States staff at corporate and branch levels with the development, coordination, and maintenance of sourcing strategies relative to specific customer agreements and other major business changes utilizing most appropriate system resources and tools.
• Leads the identification and implementation of cost savings in conjunction with the appropriate branch personnel achieved through aggregation efforts for collection and reporting purposes as required by Alliance customer contracts and the company.
• Negotiates supplier pricing and sourcing terms with an objective to ensure competitive costs for Border States' Alliance customers.
• Coordinates the analysis of new Alliance sourcing, quote renewals, forward buys, and other Alliance Sourcing processes and will focus on sourcing data analysis relative to determining priority focus areas for Border States' Alliance customers.
• Works closely with Alliance Pricing team along with the Marketing department to identify potential Alliance cost savings and appropriate sourcing strategies.
• Works closely with Supply Chain Services and branch staff to identify and understand customer specific sourcing management needs.
• Drives the development of sourcing management, tools, and processes as changing business needs are identified for Alliance customers.
• Works closely with Pricing Specialists and appropriate Border States management to understand and integrate the sourcing tools being used internally with trends in Alliance customer sourcing management requirements.
• Develops sourcing processes and coordination of sourcing activities for determined Alliance customers.
• Leads integration with branches and customers.
• Identifies and implements process improvements and an innovation idea.
• Proactively seeks out additional product and commercial knowledge by NAED manufacturer trainings, manufacturer plant tours/trainings, or other methods.

Alliance Sourcing Analyst

Manager

• Oversees Business Analysts, Project Managers and Strategic Enablement (SE) processes while supporting the development of business cases and management of projects to create and capture value
• Partners with key organizational leaders, enabling them to achieve priorities, goals and business results for each initiative
• Responsible for leading, planning, monitoring, and directing strategic projects and pillars
• Leads the expansion, auditing and refining of BSE’s Project Management and Business Analysis methodology for all aspects of a project
• Ensures all projects are tracked and managed to budget, staff and work plans
• Represents BSE Strategy Enablement department and BSE in a professional manner
• Actively engages, collaborates and leads a diverse population including vendors, BSE employee owners, and management
• Drives the development, improvement and adoption of BSE’s SE processes
• Continues educational growth in areas of service and product industries BSE engages
• Develops and maintains strong and collaborative partnerships with BSE employee owners to execute approved business initiatives
• Constructs and delivers presentations to various audiences, including executive leadership
• Ensures projects are formally closed and reviewed; value is calculated and lessons learned captured for future initiatives

• Improves seller productivity and accelerates ramp time through onboarding, training, and ongoing support for sales and marketing technology platforms.
• Streamlines seller workflows by deploying platform solutions that reduce friction and enable sellers to spend more time selling.
• Partners with Sales, Marketing, Enablement, and IT to ensure tools and platforms are integrated, governed, and aligned to go ‑ to ‑ market priorities.
• Translates sales process, sales methodology, and business needs into actionable platform enablement requirements that support the strategic roadmap.
• Supports key performance indicators—including tool adoption, cycle time reduction, and quota attainment—through continuous feedback, coaching, and platform optimization.
• Contributes to the development of a scalable enablement framework that can be replicated across additional business and IT partnerships.
• Builds and maintains process documentation, dashboards, reports, and workflows that provide meaningful, actionable insights for the sales team.

Sales Enablement Specialist, Sales Platforms

• Manage assigned customer account relationships and focuses on opportunity prospects and accounts.
• Promote products, services and capabilities to maximize customer sales potential.
• Regularly call on assigned accounts and develop new accounts.
• Input cost savings documentation and coordinate sales strategies with preferred vendors.
• Actively manage and direct company sales and support resources.
• Provide input to pricing and purchasing departments on competitive issues.

Account Manager – Industrial

Operations

• Leads and manages the operational functions within a branch.
• Responsible for the expenses for the areas supervised.
• Provides input to branch management on formulation of the branch budget and monitors adherence to budgetary objectives.
• Resolves SAP software issues, ensures all required checklists are completed in a timely manner, removes billing blocks.
• Develops and reviews proposals for purchasing equipment, oversees all inventory modifications.
• Provides leadership during the annual inventory process, and supports branch purchasing, product evaluations, code descriptions, inventory management, pricing development and other related functions.

Project Manager

Customer Service Representative

Area Sales Manager – Construction

Project Account Manager

Project Support Specialist

Account Manager – Utility

Inside Sales Representative – Natural Gas Utility

Customer Insights Analyst

Account Manager

Project Manager

Alliance Sourcing Analyst

Project Manager

Sales Enablement Specialist, Sales Platforms

Account Manager – Industrial

Branch Operations Manager