Border States

Product Manager

• Supports day-to-day operations of account managers and customer service representatives.
• Partners with sales and marketing teams to drive sales growth and support product strategy.
• Calls on customer accounts, conducts joint sales calls, and provides field support.
• Responds to customer inquiries and maintains continuous interaction with customers' personnel.
• Evaluates new products and leads customer training on new and existing product lines.

Product Manager – Tools & Safety

• Be part of a growing, successful company in an exciting and challenging field.
• Support the day-to-day operations of Account Managers, Customer Service Reps, and customers by providing product, application, and technical support and service.
• Regularly calls on customer accounts and makes joint sales calls with Account Managers to secure orders and perform other sales support functions for technical products and services.
• Consults with customers on product and system applications.
• Provides customers with timely follow-up on quotations, technical inquiries and other requests.
• Works closely with sales and marketing staff to meet and exceed sales and gross profit objectives.
• Evaluates new products and makes recommendations on stock levels for new and existing products.

Product Manager – Automation

Software Engineer

• Develop a solid understanding of the department and overall business.
• Work on day-to-day projects including process improvement, project management, data support, reporting, documentation, and other assigned responsibilities.
• Build relationships through meetings, events and one-on-ones with various employee owners and leaders.
• Collaborate with various departments throughout the company.
• Track and update project milestones, deliverables, risks, scheduling, budgeting, and resource planning within the Grid Solutions portfolio.
• Create and maintain project documentation such as estimates, material submittals, meeting minutes, status reports, action item trackers, and ensures adherence to project guidelines.
• Assist with quote creation in SAP and opportunity documentation in Salesforce.
• Participate in Office and Engineer training sessions, including presentation support.
• Research and gather product data for the e-commerce site.

Corporate Intern – Engineering

Sales

• Creates, communicates, and implements a strategic sales and marketing plan that provides significant competitive differentiation, bottom and top-line growth, and long-term sustainability.
• Provides coaching and development to branch managers and account managers.
• Develops strong professional relationships with high-level influencers and decision-makers at key and target customers.
• Establishes strong relationships with key manufacturers and their representatives as well as with suppliers and vendors.
• Builds strong relationships with key vendors and suppliers to achieve growth objectives.
• Works to gain a complete understanding of key customers’ industry; understands the issues and opportunities they face and their key success factors.
• Builds, communicates, and implements a segment strategy to support customers’ needs through services and solutions that provide for their overall profitability and success; the strategy should offer competitive differentiation and advantages over competition while contributing bottom-line results.
• Builds sales momentum across the area and at the branches for the segment and overall business.
• Defines and supports sales training programs that enable staff to achieve their full potential and support company objectives.
• Works closely with strategic manufacturing partners to facilitate close working relationships with regional and local sales teams.
• Directly responsible for the gross margin growth, gross margin %, and market share within the segment.
• Identifies, monitors, and communicates key performance metrics to the organization.
• Creates and monitors measurements to ensure the annual budget is achieved.
• Defines and oversees incentive compensation programs that motivate the sales team to achieve company and segment objectives.
• Works closely with IT in customizing and implementing customer technology.
• Manages co-op and AD (Affiliated Distributors) marketing programs.
• Monitors customer, market, and competitive activity and provides feedback to company leadership team and other company functions.
• Works closely with the marketing function to establish successful supplier relationships and partner programs.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.

Area Sales Manager

Customer Support

• Travels within the region to assist in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.
• Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories.
• Diagnoses and repairs personal computers, mobile devices, and other various hardware.
• Sends units out for repair and ensures the repair is accomplished in a timely manner.
• Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.
• Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.
• Develops and maintains effective working relationships with customers, vendors, and others related to the company.
• Promotes and maintains the identity and reputation of Border States, ensuring customer satisfaction and addressing problems and complaints as they arise.
• Provides day-to-day conference room and audiovisual support for end users, including troubleshooting issues and assisting with routine driver updates and system upgrades for conference room hardware.
• Assists with basic network infrastructure setup and maintenance in coordination with the Networking team, including installing and connecting network switches and related hardware.

Regional IT Tech Support Specialist

Account Manager

• Be part of a growing, successful company in an exciting and challenging field.
• The Account Manager will manage assigned customer account relationships and focuses on opportunity prospects and accounts.
• Promotes Border States’ products, services and capabilities to maximize customer sales potential.
• Regularly calls on assigned accounts, develops new accounts, inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources.
• Provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy product evaluations, inventory requirements and other related sales, marketing and service functions.

Account Manager – Industrial

• Meets or exceeds the sales goals which are established.
• Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
• Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment.
• Identifies targeted opportunities that align to current strategies and new / increased capabilities.
• Prospects, validates, and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition.
• Understands customer business objectives & translates into a company differentiated advantage.
• Keeps current with company offerings, value advantage, & competitive landscape.
• Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
• Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
• Coordinates sales strategies with preferred vendors to maximize customer sales potential.
• Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for Border States.
• Participates in and advises sales management on the implementation and success of marketing plans and strategies.
• Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market / customer potential.
• Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, inventory requirements, and other related sales, marketing and service functions.

Account Manager – Utility

Project Manager

• Be part of a growing, successful company in an exciting and challenging field.
• Operates under the direct supervision of the Project Management Manager.
• Aims to learn project management skills for managing contractor projects.
• Manages the flow of material from the planning phase to completion of smaller and less technical projects.
• Maintains the schedule of jobs being handled, maintains accurate database on current projects.
• Coordinates, analyzes, and acts upon information and feedback of customer needs.
• Obtains orders and provides order entry, expediting, pricing, follow-up, and other value-added services.

Assistant Project Manager

Manager

• Provides strategic leadership for national fleet and transportation operations
• Oversees a significant asset base of power units and forklifts
• Responsible for optimizing the entire logistics network
• Integrates advanced freight strategy, robust carrier performance management, and comprehensive asset lifecycle planning
• Drives service level improvements, substantial cost optimization, and supply chain resiliency
• Ensures rigorous compliance with DOT, Hazmat, and international trade regulations
• Develops and executes high-impact transportation and freight strategies across all modes
• Manages the entire fleet asset lifecycle for power units and forklifts and trailers plus containers
• Leads high-stakes carrier sourcing and contract negotiations

Manager, Fleet & Transportation Strategy

Pricing Analyst

• The Strategic Pricing Analyst executes strategic pricing initiatives for assigned locations within a region by managing, analyzing, and monitoring pricing to support regional strategic and financial objectives.
• Ensures regional pricing activities are aligned with overall pricing strategy and drives execution of strategic plans.
• Analyzes and optimizes pricing related to local market conditions, special vendor and/or customer scenarios.
• Monitors exceptions related to price erosion and price adherence and drives improvement through root cause analysis, recommendation and implementation of improvement plans and/or activities.
• Ensures customer price consistency, confidence, and profitability related to: Market price relevance, Multiple branch locations, Special price agreements, SKUs with low and negative gross margin, Vendor price changes.
• Works cross-functionally with sales and branch leadership, cost analysts, and category managers to establish price management strategies, recommending pricing adjustments within the customer/product matrix based on value delivery and competitive dynamics.
• Engages, as needed, in sales planning discussions, to understand sales concerns, initiatives, and needs, aligning focus areas while providing analytical support for data driven decision-making.
• Provides actionable reporting and recommendations to optimize and improve profitability, as needed.
• Increases pricing awareness for internal teams through communication, training and reporting.
• Provides pricing consultation to branches and acts as a primary contact point within the assigned region.
• Engages branches to identify key pricing issues and facilitate effective two-way communication between branches and centralized pricing teams.
• Actively participates in pricing management activities, especially gathering, organizing, and communicating feedback.
• Develops and coordinates pricing plans and activities with branch and regional personnel that align with their annual strategic and financial goals.
• Drives pricing performance improvement by coordinating and facilitating regular review of key metrics with branches in the region.
• Maintains a consistent physical presence in each branch throughout the region. Attend branch or sales meetings when requested and will provide needed procurement updates or strategy changes.
• Works directly with corporate teams to ensure that commercial direction of each branch is reflected in our open-market pricing strategies.
• Shares relevant pricing feedback and market trends with corporate teams and other regions.
• Collaborates with branch, regional and corporate sales, marketing and procurement personnel to assemble market price level intelligence, collects competitive feedback and drives necessary price aggregation improvements.

Strategic Pricing Analyst

• Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
• Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports.
• Actively participate in the marketing and sale of Border States’ products and services.
• Resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.

Customer Service Representative – Data Comm

• Provides project management skills for managing contractor projects.
• Manages the flow of material from the planning phase to the completion of each assigned project.
• Maintains the schedule of jobs being handled, maintains accurate database on current projects, and assures required specifications are met for all jobs in progress.
• Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
• Obtains orders and provides order entry, expediting, pricing, follow-up, and other value-added services, as required.
• Works closely with Account Managers, Business Development Managers, Regional Managers and sales staff to provide project management for the assigned projects to meet and exceed sales and gross profit objectives.
• Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
• Provides customers with timely follow-up on technical inquiries and requests.
• Completes project group job form with customer information for each project handled.
• Consistently provides responsive, quality service to our customers.
• Provides assistance in purchasing functions, product evaluations, inventory management, pricing development, and other related services.

• Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
• Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Customer Service Representative

General Counsel

• Supports the Legal Department in all aspects of its day-to-day business.
• Primarily responsible for the review of new and existing business contracts to ensure regulatory and procedural compliance based on company standards.
• Conducts legal research or other legal work, as directed.
• Performs all work in compliance with appropriate laws, regulations, company policies, and business unit procedures.
• Assists in providing legal guidance and legal strategy to the business.
• Communicates contract requirements and expected best practices to both corporate and branch personnel.
• Negotiates terms with internal and external parties to ensure compliance of contract terms to approved business standards.
• Ensures contract terms and conditions are communicated to or shared with relevant parties and coordinates the enforcement of terms when required.
• Supports the contracts process to review terms and conditions with vendors, customers, and service providers.
• Manages the contract change control process.
• Maintains accurate records of new contacts and renewals.
• Reports on legal matters to executive leadership, as directed.

Associate In-House Counsel

Application Engineer

• Actively facilitates the daily operations of our Alliance team by providing solutions and ensuring high-quality customer service.
• Key responsibilities include regularly visiting customers and consulting on product and system applications.
• Offering technical product support to both branches and customers.
• Providing feedback to management on the effectiveness of sourcing plans and strategies.
• Evaluating new products and making recommendations on stock levels.
• Providing field troubleshooting assistance and conducting product application assessments.
• Works collaboratively with cross-functional teams to develop and implement solutions.