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IT Help Desk Associate I
Border StatesIT Help Desk Associate providing technical support for systems and assisting users with hardware and software issues. This role is part of a leading electrical supply distribution company.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
troubleshootinghardware diagnosticssoftware diagnosticspassword resettingdocument unlockingprint job reroutingcomputer software knowledgemobile device supportoperating systems knowledgehelp desk software
Soft Skills
communicationproblem-solvingteam collaborationcustomer servicefollow-up
Tools & Technologies
Windows PCsMicrosoft OfficeExcelWordAccessPowerPointOutlookSAPinternetknowledge databases
Certifications & Qualifications
two-year degree in Computer Technologyfour-year degree in Computer Science
About the role
Key responsibilities & impact- Receives telephone calls from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems.
- Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs.
- Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved.
- Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs).
- Works with other IT team members to research problems and find solutions.
- Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases.
Requirements
What you’ll need- Two-year degree in Computer Technology or the equivalent in work experience.
- Four-year Computer Science degree helpful.
- Knowledge of Windows PCs is essential.
- Ability to read, write and speak in English required.
- Prefer working knowledge of Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Outlook and SAP software.
Benefits
Comp & perks- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!