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IT Help Desk Associate I
Border StatesIT Help Desk Associate providing technical support for systems and assisting users with hardware and software issues. This role is part of a leading electrical supply distribution company.
About the role
Key responsibilities & impact- Receives telephone calls from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems.
- Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs.
- Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved.
- Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs).
- Works with other IT team members to research problems and find solutions.
- Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases.
Requirements
What you’ll need- Two-year degree in Computer Technology or the equivalent in work experience.
- Four-year Computer Science degree helpful.
- Knowledge of Windows PCs is essential.
- Ability to read, write and speak in English required.
- Prefer working knowledge of Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Outlook and SAP software.
Benefits
Comp & perks- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinghardware diagnosticssoftware diagnosticspassword resettingdocument unlockingprint job reroutingcomputer software knowledgemobile device supportoperating systems knowledgehelp desk software
Soft Skills
communicationproblem-solvingteam collaborationcustomer servicefollow-up
Certifications
two-year degree in Computer Technologyfour-year degree in Computer Science