Boon

Sales Development Rep

• Gestão operacional da célula de SDR
• Coordenar a rotina diária e semanal do time (dailies, follow-ups, pipeline review e coaching 1:1).
• Garantir disciplina de execução: cadências, tarefas, qualidade das mensagens e gestão de tempo.
• Distribuir e priorizar a carteira de leads (inbound e outbound) conforme ICP e estratégia.
• Monitorar produtividade e performance individual, atuando rapidamente em gargalos.
• Qualificação de leads e geração de reuniões de qualidade.
• Definir e implementar critérios objetivos de ICP, fit e reunião qualificada.
• Garantir que todo SQL tenha contexto completo.
• Auditar ligações, conversas, e-mails e registros no CRM.
• Reduzir devoluções por falhas de qualificação e aumentar a taxa de aceite pelo time Comercial.
• Atuar como guardião(ã) dos processos no HubSpot.
• Estruturar e manter: Pipeline de qualificação;
• Construir e evoluir cadências multicanal por persona e estágio.
• Conduzir o “contrato de trabalho” entre SDR e Vendas.
• Proteger o time de SDR de ruídos.
• Recrutar, treinar e desenvolver SDRs (onboarding estruturado e ramp-up).

Coordenador de SDR

• Actively prospect B2B accounts (own list + existing database) via LinkedIn, email, WhatsApp and phone.
• Identify and map decision-makers and influencers (HR, Benefits, CFO, CEO, etc. — adjust according to your ICP).
• Execute multichannel cadences with personalization and consistency (follow-ups, objections, timing).
• Conduct qualification (discovery) meetings and schedule sales meetings with quality criteria.
• Qualify opportunities following methodology (e.g., BANT, SPICED, MEDDICC — as adopted).
• Record 100% of interactions in the CRM (e.g., HubSpot), keeping data and history organized.
• Work in partnership with Marketing: provide campaign feedback, reasons for losses, messages that perform well and market pain points.
• Support continuous improvement of playbooks: scripts, templates, talking points, cadences and segmentations.
• Report daily/weekly: activity volume, conversion rates by stage, bottlenecks and learnings.

Junior SDR

Analyst

• Support compassionate service for beneficiaries of health, dental, life insurance and other benefit products;
• Provide prompt support in interactions with insurers and providers (network providers, approval of exams, surgery status, etc.);
• Assist in locating providers and directing cases to insurers' health programs, following established workflows;
• Support reimbursement processes, ensuring clarity and organization of information;
• Clarify questions about plan usage and the mobile app;
• Assist with scheduling appointments, exams and executive check-ups;
• Monitor requests for exams, surgeries and authorizations, verifying required documentation;
• Participate in some on-site shifts at Amar&Cuidar, offering direct and welcoming support to beneficiaries;
• Work in an organized way, prioritizing tasks according to workflows and team guidance.

Junior Benefits Analyst

Operations

• Perform enrollment changes for Health and Dental benefits (additions, removals, and modifications).
• Update and maintain enrollment data in the EB Quiver system, ensuring data accuracy and compliance.
• Provide support to clients' HR teams, clarifying questions about insurer rules, contracts, and enrollment processes.
• Review and validate documentation required for enrollment changes.
• Support the team in analyzing, standardizing, and continuously improving operational processes.
• Act as a floater, providing support for tasks as required by the team.

Junior Operations Analyst

• Provide in-person, phone and email support to Human Resources;
• Perform enrollment and registration changes for health benefits (Hapvida, Notredame and CNU) and dental (Odontoprev);
• Handle billing with operators Hapvida, Notredame, CNU and Odontoprev, including issuing and verifying invoices;
• Manage non-insurance benefits (transportation voucher, meal allowance and private pension);
• Review documents to ensure compliance with existing contracts;
• Update and maintain billing information in the EB Quiver system;
• Respond to internal and client inquiries related to billing and enrollment changes;
• Support analysis and continuous improvement of the area's operational processes;
• Organize and control documentation.

Coordenador de SDR

Junior SDR

Junior Benefits Analyst

Junior Operations Analyst

Senior Operations Analyst