Bonusly

Product Marketing

• Own go-to-market for product launches: positioning, messaging, customer communications, and coordinating across Product, CS, and Marketing.
• For strategic launches you'll collaborate across the organization.
• For customer and quality launches, you own it end to end, laddering up to the bigger story.
• Drive feature adoption beyond the launch.
• Build programs that create sustained usage of strategic features.
• Figure out how customers actually learn and change behavior, then design the touchpoints that get them there.
• Own the customer insight loop.
• Organize and facilitate research: focus groups, user interviews, webinars like our 'Better with Bonusly' series.
• You'll work alongside CSMs, product designers, and our senior user researcher.
• You own the cadence and content strategy; you don't deliver it in isolation.
• Play findings back to Product and help shape the roadmap.
• Surface and tell customer stories. Our customers are our biggest competitive advantage: previous users are our strongest buying signal, and people stop by our conference booth just to tell us they love Bonusly.
• Turn that into assets: case studies, social campaigns, content that lets our customers do the talking.
• Partner with the customer enablement specialist on communications execution: audiences, channels, help center content, and product updates.
• You set the strategy; they help you scale it.
• Track whether it's working.
• Measure feature adoption after launches, monitor engagement across customer channels, and use data to improve what you do.

Product Marketing Manager

Revenue Operations

• Serve as the primary administrator and subject matter expert for Chargebee.
• Manage product catalogs, pricing plans, subscriptions, coupons, and billing configurations.
• Execute catalog changes, price increases, catalog deactivations, and reactivations.
• Monitor subscription lifecycle events including upgrades, downgrades, renewals, cancellations, and reactivations.
• Troubleshoot and resolve billing system issues and process discrepancies.
• Maintain a deep understanding of Stripe payment processing and platform functionality.
• Manage payment workflows including credit card transactions, ACH payments, refunds, disputes, chargebacks, and failed payments.
• Support Stripe integrations with Chargebee and internal company applications.
• Investigate payment exceptions and ensure timely resolution.
• Understand and support integrations between Chargebee, Stripe, Bonusly, banking platforms, and internal software systems.
• Utilize APIs and system logs to diagnose and resolve operational issues.
• Collaborate with Engineering and Product teams on system enhancements and troubleshooting.
• Document integration workflows, dependencies, and operational procedures.
• Respond to customer tickets related to billing, invoicing, refunds, payment failures, ACH transactions, credit card processing, subscription changes, and account inquiries.
• Ensure timely and accurate resolution of customer issues while maintaining high customer satisfaction.
• Escalate complex issues appropriately and drive resolution across cross-functional teams.
• Perform revenue recognition reconciliation between Chargebee and financial systems.
• Prepare and maintain ARR (Annual Recurring Revenue) roll-forward schedules.
• Validate subscription revenue, deferred revenue, bookings, billings, and collections data.
• Support monthly, quarterly, and annual close processes.
• Investigate and resolve discrepancies impacting revenue reporting.
• Monitor and maintain service-level agreements (SLAs) and customer response metrics.
• Track and report key performance indicators related to ticket resolution, billing accuracy, and operational efficiency.
• Identify process improvement opportunities and implement scalable solutions.
• Develop and maintain operational documentation, SOPs, and knowledge base articles.

Billing Operations, Revenue Systems

Growth Marketing

• Own the full revenue funnel including demand generation, pipeline development, and sales execution
• Oversee integrated functions of Demand Generation, Sales, and Revenue Operations
• Build campaigns and optimize pipeline creation
• Manage AE and ADR productivity while optimizing sales execution

Head of Growth

Account Executive

• Manage a full-cycle book of mid-market accounts (200–5,000 employees)
• Drive deals and close effectively
• Engage at a high level with stakeholders
• Build and manage an outbound pipeline when necessary
• Utilize AI tools in the sales process
• Lead and mentor others within the team

Graphics Designer

• Produce creative for campaigns, landing pages, social media, events, and sales presentations
• Develop brand design system components
• Contribute to Bizy's visual identity and mascot design
• Partner with marketing to create impactful visual stories
• Collaborate with product designers to ensure coherent brand experience
• Share insights on design trends and AI tools

Visual Designer

Business Development Rep

• Outbound (50%) Build and run multi-touch sequences across email, phone, and LinkedIn targeting HR, People, and Culture leaders at companies with 100–1,000 employees.
• Cold call with purpose: research before you dial, personalize what you say, and track what works.
• Use ZoomInfo, LinkedIn, and Bonusly's internal AI tools to find signals then build lists that actually convert.
• Work directly with AEs to support personalized outreach on active pipeline deals.
• Inbound (50%) Own first-response on leads across our funnel, including PLG-influenced leads, demo requests, and content-driven inbound.
• Qualify and route with speed and judgment.
• Book discovery calls for AEs with clear context and strong handoff notes.
• Be the human in the loop for leads where timing, fit, or intent needs a real conversation.
• Small Deal Ownership (earned, not assigned) Deals under $5K at smb companies are yours to close if you sourced them. You run discovery, you do the demo, you get it across the line. If complexity emerges post-discovery, you bring in a senior AE and stay on the deal. This isn't a separate function, it's what pipeline generation looks like when it compounds.

Product Marketing Manager

Billing Operations, Revenue Systems

Head of Growth

Account Executive

Visual Designer

Account Development Representative