Bonusly

Business Development Rep

• Outbound (50%) Build and run multi-touch sequences across email, phone, and LinkedIn targeting HR, People, and Culture leaders at companies with 100–1,000 employees.
• Cold call with purpose: research before you dial, personalize what you say, and track what works.
• Use ZoomInfo, LinkedIn, and Bonusly's internal AI tools to find signals then build lists that actually convert.
• Work directly with AEs to support personalized outreach on active pipeline deals.
• Inbound (50%) Own first-response on leads across our funnel, including PLG-influenced leads, demo requests, and content-driven inbound.
• Qualify and route with speed and judgment.
• Book discovery calls for AEs with clear context and strong handoff notes.
• Be the human in the loop for leads where timing, fit, or intent needs a real conversation.
• Small Deal Ownership (earned, not assigned) Deals under $5K at smb companies are yours to close if you sourced them. You run discovery, you do the demo, you get it across the line. If complexity emerges post-discovery, you bring in a senior AE and stay on the deal. This isn't a separate function, it's what pipeline generation looks like when it compounds.

Account Development Representative

Customer Success Manager

• Manage a portfolio of ~250 customers in the SMB space throughout the life cycle
• Take the reins on critical customer success metrics, including renewal, expansion, and upsell
• Project manage customer launches and consult on best practices for effective user adoption
• Influence customers to effectively utilize Bonusly and expand their usage
• Design and/or support one-to-many engagement initiatives
• Act as an internal champion for our users while balancing Bonusly’s business goals
• Synthesize customer feedback, pain points, and success stories