Boldyn Networks

Network Technician - Part-Time

Boldyn Networks

part-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $20 - $30 per hour

Job Level

JuniorMid-Level

About the role

  • Providing exceptional service to customers
  • Working with Apogee to address end-user and network escalations
  • Working with Apogee to coordinate client activities ( e.g. move-in)
  • Responding to emergency outages promptly
  • Monitoring, investigating and retiring equipment alarms
  • Collaborating with local network partners to address escalated issues/situations ( e.g. virus outbreaks)
  • Maintaining own schedule for onsite customer appointments within 24- 48 hour SLA
  • Tracking and updating escalation tickets
  • Working with Apogee on customer install activities as needed
  • Seeing that Apogee’s policies and end-user agreement are upheld in your perspective region
  • Generating reports as required
  • Attending training events as required
  • Other documentation and administrative duties as requested
  • You’ll love this job if this describes you: Deeply ingrained self-motivation. You’re motivated to get work done. That means that you love efficiency and are driven to complete a project.
  • Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies . This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
  • Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates.
  • Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.
  • Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers.
  • Assume you’re wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner ).

Requirements

  • Experience with commercial-grade networking equipment
  • Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
  • Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
  • Certifications such as Net+, CCENT, CCNA, CWTS
  • Experience with Cable TV “headend” equipment
  • Associate’s Degree in a technical field with 2+ years’ experience or Four-year degree in Technology field
  • 2-3 years of help desk or technical support experience
  • 2-3 years of customer support experience