Boldyn Networks

Network Engineer

• Providing exceptional service to customers
• Working with Apogee to address end-user and network escalations
• Working with Apogee to coordinate client activities ( e.g. move-in)
• Responding to emergency outages promptly
• Monitoring, investigating and retiring equipment alarms
• Collaborating with local network partners to address escalated issues/situations ( e.g. virus outbreaks)
• Maintaining own schedule for onsite customer appointments within 24- 48 hour SLA
• Tracking and updating escalation tickets
• Working with Apogee on customer install activities as needed
• Seeing that Apogee’s policies and end-user agreement are upheld in your perspective region
• Generating reports as required
• Attending training events as required
• Other documentation and administrative duties as requested
• You’ll love this job if this describes you: Deeply ingrained self-motivation. You’re motivated to get work done. That means that you love efficiency and are driven to complete a project.
• Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies . This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
• Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates.
• Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.
• Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers.
• Assume you’re wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner ).

Network Technician - Part-Time