Boldyn Networks

Network Operations

• Provide exceptional customer service.
• Respond to emergency outages promptly.
• Configure, administer, and document custom policies for Network Access Controls.
• Adhere to Information Systems security guidelines in all incidents.
• Analyze, design, and implement network access control solutions based on industry best practices.
• Provide support for Cisco ISE, Firepower, ASA, Fortinet, and Palo Alto firewall engineering, installation, configuration, operation, maintenance, and management.
• Collaborate with Operations to resolve end-user and network escalations.
• Provide technical support and troubleshooting for network-related issues.
• Monitor, investigate, and action equipment alarms.
• Track and update escalation tickets.

NOC Engineer

Network Engineer

• Perform routine maintenance and troubleshooting of technical equipment and systems.
• Interact with event organizers and attendees to address technical issues and ensure a positive experience.
• Ensure all setups comply with safety regulations and standards.
• Keep track of equipment inventory and report any damages or losses.

Network Technician I

Manager

• Keep Higher Education contracting engine running
• Create and maintain standard templates and routine amendments under counsel guidance
• Coordinate approvals and signatures
• Maintain accurate system of record data
• Publish actionable dashboards
• Track post award obligations
• Partner cross functionally with Sales, Asset Management, Finance, and Operations to reduce cycle times, strengthen compliance, and ensure clean handoffs after signature
• Revise, review, and maintain standard templates and populate commercial/vendor agreement information under counsel guidance
• Track redlines and status of negotiations
• Drive on‑time execution and ensure clean transitions to post‑award owners
• Own DocuSign templates and approval workflows; enforce signing‑authority controls and maintain complete audit trails
• Troubleshoot envelopes, manage bulk sends, and partner with IT/InfoSec on configuration hygiene and retention standards
• Maintain accurate contract metadata and files across mTRAC and Salesforce; ensure consistent linkage between opportunities, agreements, and obligations
• Build and publish dashboards for cycle time, execution rate, renewals pipeline, and obligation tracking; identify bottlenecks and recommend process fixes
• Support audits with authoritative, reproducible reports and evidence packages
• Track renewal dates, SLAs, service credits, milestones, and other compliance requirements; manage reminders and escalations
• Coordinate with Asset Management and Operations for renewal planning and asset‑aligned obligations where applicable
• Continuously improve SOPs, playbooks, and checklists based on execution data

Contract Manager

• Lead diagnostic and restoration efforts for complex incidents; perform root-cause analysis and publish findings.
• Act as senior escalation resource and mentor for Tier 1-3 engineers; deliver case debriefs, training, and best-practice guidance.
• Collaborate with the product team on network product design that drives stability and with the Implementation team on network design as needed.
• Own the technical relationship for assigned clients— maintain deep knowledge of environments, risks, and business goals.
• Conduct proactive health checks, capacity planning, performance tuning, and best-practice audits to prevent issues before they surface.
• Develop and present multi-year technical roadmaps aligned to client strategy, budget, and service capabilities.
• Produce clear, thorough documentation (HLD/LLD, MOP/CAB change plans, incident RCAs, environment runbooks).
• Influence service standards, tooling, and automation; pilot emerging technologies for future managed service offerings.
• Participate in a rotational on-call schedule for high-priority escalations.

NOC Engineer

Network Technician I

Contract Manager

Principal NOC Engineer