Boldyn Networks

IT Support

• Oversee the help desk operations and manage in-scope IT on campus
• Lead and mentor the Help Desk team
• Oversee daily Help Desk operations
• Develop and maintain standard operating procedures
• Monitor help desk metrics and report trends
• Collaborate with infrastructure, applications, and network teams
• Identify and implement opportunities for process improvement
• Manage staffing schedules and workload distribution
• Support IT onboarding for new hires
• Serve as the point of escalation for complex end-user issues

Campus IT Manager

Network Operations

• Provide exceptional customer service.
• Respond to emergency outages promptly.
• Configure, administer, and document custom policies for Network Access Controls.
• Adhere to Information Systems security guidelines in all incidents.
• Analyze, design, and implement network access control solutions based on industry best practices.
• Provide support for Cisco ISE, Firepower, ASA, Fortinet, and Palo Alto firewall engineering, installation, configuration, operation, maintenance, and management.
• Collaborate with Operations to resolve end-user and network escalations.
• Provide technical support and troubleshooting for network-related issues.
• Monitor, investigate, and action equipment alarms.
• Track and update escalation tickets.

NOC Engineer

Network Engineer

• Perform routine maintenance and troubleshooting of technical equipment and systems.
• Interact with event organizers and attendees to address technical issues and ensure a positive experience.
• Ensure all setups comply with safety regulations and standards.
• Keep track of equipment inventory and report any damages or losses.

Campus IT Manager

NOC Engineer

Network Technician I