Boldyn Networks

Representative

• Provide exceptional service to customers
• Respond promptly to emergency outages
• Maintain a schedule for onsite customer appointments within a 24-48 hour SLA
• Configure, install, and support laptops, desktops, monitors, keyboards, printers, and other hardware
• Support Windows, Mac OS, and potentially Linux systems
• Manage help desk tickets and update escalation tickets
• Maintain equipment inventory and notify stakeholders when supplies need replenishment
• Prepare new and reclaimed equipment for deployment using system imaging tools
• Manage accounts and equipment for new-hire and termination processes
• Coordinate warranty support with vendors including Dell, Cisco, Aruba/HP, and CDW
• Provide end-user training on relevant IT topics
• Troubleshoot LAN and WiFi connectivity issues involving TCP/IP, DHCP, and DNS
• Support VoIP phone systems and the LiveOps call center chat system
• Administer accounts in Office 365, Exchange, SharePoint Online, Dropbox for Business, and other cloud services
• Support locally installed applications including Microsoft Office, Adobe applications, Evernote, and MindJet MindManager
• Provide required support for network devices
• Administer office security-system accounts, access codes, and fobs
• Address end-user and network escalations
• Coordinate client activities such as move-in, conferences, and special events
• Monitor, investigate, and retire equipment alarms
• Assist with customer installation activities
• Uphold Boldyn policies and end-user agreements
• Generate reports and complete documentation and administrative duties
• Attend required training events

Field Services Representative