BMG Money

Product Operations

• Reports to: Head of Product
• Sit at the intersection of product, operations, and data to equip product teams with insights, systems, and processes
• Partner with product managers to operationalize roadmaps, improve feature rollouts, and monitor performance post-launch
• Analyze product performance metrics and user behavior to identify opportunities for iteration or innovation
• Identify bottlenecks across business workflows (sales, customer service, compliance, etc.) and recommend scalable solutions
• Act as a liaison between product, operations, compliance, and credit risk teams
• Create and manage documentation that captures core processes, team workflows, and key initiatives
• Help establish KPIs and track performance across product and business units
• Drive product feedback loops, aligning customer insights with development priorities
• Assist leadership with special projects and high-priority strategic initiatives

Product Operations Analyst

Manager

• Senior Manager of Payment Processing to lead and evolve the payments function for the personal loan line of business.
• Lead the end-to-end payment processing function for personal loans, including ACH, card payments, wires, and other payment methods.
• Oversee daily reconciliation, exception handling, and resolution of payment discrepancies.
• Establish and enforce SLAs, KPIs, and quality standards to ensure operational excellence.
• Manage relationships with key payment processors, banks, and third-party vendors.
• Evaluate, implement, and optimize payment platforms, AI tools, and automation solutions to increase efficiency and reduce risk.
• Partner with IT and Product to ensure seamless integration between core systems and payment platforms.
• Ensure payment processing practices adhere to applicable laws, NACHA rules, card network regulations, and internal compliance requirements.
• Develop and monitor internal controls to prevent fraud, errors, and unauthorized transactions.
• Work closely with Risk, Compliance, and Finance teams to address regulatory inquiries and audits.
• Lead, mentor, and develop a team of payment operations specialists and analysts.
• Foster a culture of continuous improvement, accountability, and operational discipline.
• Support career growth through training, cross-skilling, and professional development.

Senior Manager, Payment Processing

• Lead business control strategy and execution across the Personal Loan line of business
• Build, enhance, and monitor the business control framework for personal loan servicing, ensuring operational integrity and compliance
• Identify, assess, and mitigate operational risks, partnering closely with Compliance, Risk, and Audit teams
• Manage relationships with business control and AI solution providers (e.g., NICE Actimize, FICO, Verint, Onfido, Alloy)
• Leverage automation, AI, and data analytics to proactively detect anomalies, inefficiencies, or potential control breaches
• Collaborate with Product, Engineering, Operations, and Vendor Management to embed controls into process design and systems
• Develop and execute control testing programs and validate design effectiveness and operational performance
• Track, resolve, and report on operational incidents and control gaps, ensuring timely remediation and continuous improvement
• Stay ahead of regulatory requirements and industry best practices impacting personal loan servicing

Senior Manager, Business Controls

Recruitment

• BMG Money seeks a motivated and detail-oriented Talent Acquisition Specialist to own full-cycle recruitment.
• Manage the entire recruitment lifecycle, including posting jobs, sourcing active and passive candidates (LinkedIn Recruiter, Indeed), screening resumes, conducting initial interviews, and coordinating interviews with hiring managers.
• Collaborate with hiring managers to understand staffing needs, define job requirements, and develop targeted recruitment plans.
• Serve as the main point of contact for candidates, ensuring timely and transparent communication throughout the hiring process.
• Assist the Talent Acquisition Supervisor on talent acquisition initiative projects such as employer branding and improving recruitment processes.
• Manage the offer process, including salary negotiations and onboarding logistics.
• Maintain accurate and up-to-date data in Greenhouse.
• Participate in job fairs and recruitment events to promote the company and attract talent.
• Handle sensitive candidate data, compensation details, and proprietary company information with confidentiality.
• Stay informed about industry trends and best practices to continuously improve recruitment strategies.

Talent Acquisition Specialist

• Oversee intake, handling, and resolution of customer complaints across the organization.
• Build and maintain a complaint management framework spanning intake, investigation, resolution, documentation, and reporting.
• Manage end-to-end handling of complaints, from intake through investigation and resolution.
• Ensure standardized procedures for triage, assignment, documentation, and closure.
• Oversee adherence to regulatory timelines, customer response standards, and internal SLAs.
• Serve as escalation point for high-risk or complex complaints.
• Partner with Operations, Compliance, Legal, and Risk to resolve escalations and adjust processes.
• Maintain accurate case files and audit-ready documentation to support reviews.
• Identify trends and provide feedback to Operations, Product, and Risk to reduce future complaints.
• Prepare recurring reports on complaint volume, type, resolution timeliness, and root cause themes.
• Lead and develop a small team of complaint management specialists, fostering accountability and compliance.

Manager, Enterprise Complaint Management

Vice President

•Lead the design, development, validation and monitoring of credit risk & fraud models, tailored for the subprime lending sector.
•Build, mentor, and manage a high-performing team of data scientists, quantitative analysts, and risk modelers.
•Evaluate new data sources for potential use in models, strategies or other consumer insights.
•Collaborate with underwriting, collections, compliance, and senior leadership to align models and data with business objectives.
•Establish and maintain strong working relationships with partner banks, ensuring mutual understanding of risk policies and model standards.
•Monitor and improve model performance over time through rigorous validation, backtesting and model governance.
•Ensure compliance with regulatory standards and internal risk governance policies.
•Monitor of industry trends, regulatory changes, and emerging best practices in credit risk modeling and data science.

Vice President, Credit Decision Sciences

Underwriter

•Develop and manage comprehensive new account underwriting and fraud prevention strategies to ensure proper risk mitigation, growth and profitability.
•Build, mentor, and manage a high-performing team of credit risk managers, data analysts and fraud strategy specialists.
•Evaluate new data and tooling to expand fraud detection capabilities.
•Assist decision sciences team in evaluation of new data sources for potential use in models, strategies or other consumer insights.
•Collaborate with decision sciences, account management, collections, compliance, and senior leadership to align credit and fraud strategies with business objectives.
•Establish and maintain strong working relationships with partner banks, ensuring mutual understanding of risk policies and model standards.
•Develop and oversee key performance metrics to evaluate the effectiveness of underwriting and fraud strategies.
•Monitor and improve credit and fraud strategy performance over time through rigorous testing and evaluation.
•Ensure compliance with regulatory standards and internal risk governance policies.
•Monitor of industry trends, regulatory changes, and emerging best practices in credit risk management and fraud prevention.

Vice President, New Account Underwriting and Fraud Strategy

Director

• Design, implement, and own the enterprise-wide data integrity framework, including policies, standards, and procedures aligned with business objectives and regulatory requirements (e.g., FCRA, GLBA).
• Define and own key quality indicators (KQIs) and metrics to measure the health of data across critical domains (e.g., Customer, Loan, Finance, Risk).
• Develop and execute a comprehensive roadmap for data governance and data quality initiatives, prioritizing efforts based on business impact, risk mitigation, and strategic value.
• Establish and support a federated data ownership model by working with domain-aligned Data Owners and Stewards to define, document, and maintain Critical Data Elements (CDEs).
• Lead the operationalization of the governance lifecycle, including metadata management, data classification, lineage, and usage policies.
• Facilitate Data Domain Councils and working sessions to drive accountability, resolve data issues, and ensure alignment across stakeholders.
• Lead the data certification process to formally validate datasets for use in regulatory reporting, advanced analytics, and critical operations.
• Design and deploy automated data quality (DQ) monitoring, alerting, and observability solutions using our cloud data platform (Google Cloud: BigQuery, Dataplex, Dataform) and visualization tools (Looker).
• Collaborate with Data Engineering to embed automated DQ checks directly into data pipelines and CI/CD processes ("quality-by-design").
• Develop and maintain data integrity dashboards for executive leadership and operational teams, providing transparent reporting on metrics, issue resolution status, and trend analysis.
• Lead root cause analysis (RCA) for high-priority data issues, coordinating with data engineering, operations, and business teams to drive resolution.
• Establish and manage a centralized data issue log with clear SLAs for remediation, distinguishing between tactical data fixes and strategic process or system improvements.
• Escalate systemic risks related to data integrity to the Head of Data, the Data Council, and other relevant leadership.
• Act as the primary subject matter expert and advocate for data governance and data quality across the organization.
• Champion a culture of data accountability by developing training materials, promoting best practices, and demonstrating the value of high-quality, trusted data.
• Serve as a key contributor to the Data Council, providing insights and support to drive data-driven decision-making.