Sit at the intersection of product, operations, and data to equip product teams with insights, systems, and processes
Partner with product managers to operationalize roadmaps, improve feature rollouts, and monitor performance post-launch
Analyze product performance metrics and user behavior to identify opportunities for iteration or innovation
Identify bottlenecks across business workflows (sales, customer service, compliance, etc.) and recommend scalable solutions
Act as a liaison between product, operations, compliance, and credit risk teams
Create and manage documentation that captures core processes, team workflows, and key initiatives
Help establish KPIs and track performance across product and business units
Drive product feedback loops, aligning customer insights with development priorities
Assist leadership with special projects and high-priority strategic initiatives
Requirements
2–4 years of experience in product operations, business operations, data analysis, or a similar analytical and cross-functional role (experience at a fintech company is a big plus)
A bias toward action: you can identify opportunities, gather the right data, and move quickly to implement improvements
Excellent communication and project management skills, with the ability to influence without authority
Familiarity with agile product development methodologies and tools (Azure DevOps, Confluence, Asana, etc.)
Strong analytical skills with experience using tools like SQL, Excel, Looker, or similar BI tools
Experience in a startup or at a fast-scaling organization is a strong plus