VP/Head of CSM
vivenu
Senior Manager, Business Controls
BMG Money
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Senior
About the role
- Lead business control strategy and execution across the Personal Loan line of business
- Build, enhance, and monitor the business control framework for personal loan servicing, ensuring operational integrity and compliance
- Identify, assess, and mitigate operational risks, partnering closely with Compliance, Risk, and Audit teams
- Manage relationships with business control and AI solution providers (e.g., NICE Actimize, FICO, Verint, Onfido, Alloy)
- Leverage automation, AI, and data analytics to proactively detect anomalies, inefficiencies, or potential control breaches
- Collaborate with Product, Engineering, Operations, and Vendor Management to embed controls into process design and systems
- Develop and execute control testing programs and validate design effectiveness and operational performance
- Track, resolve, and report on operational incidents and control gaps, ensuring timely remediation and continuous improvement
- Stay ahead of regulatory requirements and industry best practices impacting personal loan servicing
Requirements
- 7+ years of business control, operational risk, or related experience in consumer lending, banking, or fintech
- Demonstrated success in both mature company environments and high-growth or early-stage settings
- Proven ability to manage and integrate third-party vendor solutions into operational workflows
- Strong analytical skills and experience with AI/ML-driven monitoring solutions
- Excellent communication and stakeholder management skills
- Bachelor's degree in Business, Finance, Risk Management, or related field
- Master's degree or relevant certifications (e.g., CRCM, CAMS, Six Sigma) [preferred]
- Direct experience with personal loan servicing processes and systems [preferred]
- Hands-on experience with fraud detection, identity verification, quality monitoring, analytics & AI tools [preferred]
