BlueCat

Account Executive

• Develop and execute the go-to-market sales strategies for existing and new accounts in alignment with the company strategy.
• Manage complex sales situation and large projects, including lead qualification, opportunity development, deal negotiation, closing, and product turn up.
• Build and nurture customer relationships to achieve business goals and ensure customer satisfaction.
• Make a significant contribution to building pipeline and closing net new sales.
• Orchestrate partner/distributor resources to drive opportunities to close.
• Work with Channel Account Managers (CAM) to scale through the partner channel and engage in joint selling opportunities to increase regional revenue return.
• Manage business forecasting (monthly forecast, weekly commit, and pipeline development) using Salesforce.com.
• Work closely with the engineering team to create integrated solutions that address complex problems focused on LiveAction’s value proposition.
• Work closely with the marketing team to continually update and refine solution positioning/messaging based on customer feedback and interaction.
• Present at industry events/tradeshows.

Customer Success Manager

• Directly lead and manage a team of Customer Success Managers and be accountable for their performance, development, and overall impact across the customer lifecycle
• Set the strategic direction for the team and ensure consistent execution of customer success initiatives
• Drive measurable outcomes across retention, adoption, expansion, and long term customer value
• Oversee departmental operations, manage performance and resource allocation, and build a culture rooted in accountability, collaboration, and customer advocacy
• Coach and develop Customer Success Managers, ensuring they lead their customer portfolios effectively while growing as strategic advisors
• Develop and execute customer success strategies aligned with company objectives, driving initiatives that enhance customer satisfaction and engagement
• Identify scalable process improvements and optimize operational efficiency
• Monitor key performance indicators to ensure the function delivers strong business results
• Closely partner with Sales, Product, Support, and senior leadership, advocating for customer needs

Security Analyst

• Analyze and assess CVE reports; recommend mitigations, workarounds, and remediation steps
• Support ongoing governance and compliance
• Contribute to the security hardening of BlueCat products
• Collaborate cross-functionally with Engineering, Sales, Legal, and Compliance teams
• Support product penetration testing by maintaining target systems

Cybersecurity Analyst

Operations

• Partner with CS leadership to map current workflows, identify friction points, and recommend improvements that increase efficiency, enablement, and clarity.
• Develop, document, and maintain standardized processes, playbooks, and operating procedures across CS roles.
• Support the rollout and adoption of new systems, tools, and process changes, ensuring teams understand the “why,” “how,” and expected outcomes.
• Monitor process effectiveness, gather feedback, and iterate to drive continuous improvement.
• Own and optimize the onboarding process for all CS roles, ensuring new hires understand tools, workflows, expectations, and success criteria.
• Coordinate learning pathways, role-specific ramp plans, and ongoing enablement in partnership with CS Leaders and L&D.
• Facilitate the development of training, updates, and communication to ensure teams stay aligned on evolving tools and processes.
• Maintain accurate onboarding materials, guides, and documentation that reflect current CS practices.
• Drive initiatives mapped with end-to-end Employee Journey and focus on the improvements of detected pain points.
• Support key CS-wide initiatives such as new tool launches, process redesigns, cross-team workflows, efficiency programs, and internal communications.
• Coordinate CX-related initiatives, events, and other engagement activities that impact CS
• Assist with planning and facilitating CS offsites, all-hands, and collaboration sessions to improve alignment and team cohesion.
• Act as a process connector between CS and teams such as Sales, Marketing, Product, Support, and Operations.
• Ensure cross-functional workflows are clearly defined, documented, and consistently followed.
• Help ensure that CS feedback and operational insights inform broader company programs and process decisions.

CX Operations Coordinator

• Partner with CS leadership to map current workflows, identify friction points, and recommend improvements that increase efficiency, enablement, and clarity.
• Develop, document, and maintain standardized processes, playbooks, and operating procedures across CS roles.
• Support the rollout and adoption of new systems, tools, and process changes, ensuring teams understand the “why,” “how,” and expected outcomes.
• Monitor process effectiveness, gather feedback, and iterate to drive continuous improvement.
• Own and optimize the onboarding process for all CS roles, ensuring new hires understand tools, workflows, expectations, and success criteria.
• Coordinate learning pathways, role-specific ramp plans, and ongoing enablement in partnership with CS Leaders and L&D.
• Facilitate the development of training, updates, and communication to ensure teams stay aligned on evolving tools and processes.
• Maintain accurate onboarding materials, guides, and documentation that reflect current CS practices.
• Drive initiatives mapped with end-to-end Employee Journey and focus on the improvements of detected pain points.
• Support key CS-wide initiatives such as new tool launches, process redesigns, cross-team workflows, efficiency programs, and internal communications.
• Coordinate CX-related initiatives, events, and other engagement activities that impact CS.
• Assist with planning and facilitating CS offsites, all-hands, and collaboration sessions to improve alignment and team cohesion.
• Act as a process connector between CS and teams such as Sales, Marketing, Product, Support, and Operations.
• Ensure cross-functional workflows are clearly defined, documented, and consistently followed.
• Help ensure that CS feedback and operational insights inform broader company programs and process decisions.

• Accelerate pipeline generation through coordinated engagement with the Partner Channel.
• Drive cross-sell of LiveAction Network Observability into the Bluecat customer base.
• Enable partners to deliver integrated platform outcomes, incorporating the full network plane.
• Expand reach into large, complex organisations beyond traditional enterprise segmentation.
• Define and achieve regional revenue and growth targets.
• Build and maintain a robust sales pipeline through proactive prospecting and channel engagement.
• Drive customer acquisition and manage the entire sales cycle for enterprise and mid-market accounts.
• Identify, onboard, and manage strategic channel partners, including service providers.
• Collaborate with partners to co-develop and execute regional go-to-market plans.
• Coordinate partner engagement to ensure clarity, trust, and momentum.
• Develop and implement programs to leverage BlueCat’s technology and accounts.
• Foster collaboration with BlueCat’s existing customer base to drive cross-selling and upselling opportunities.
• Personally lead complex, multi-solution sales cycles.
• Position BlueCat as a strategic network control and intelligence platform, not a point product vendor.
• Identify high-potential customer segments including regulated and compliance-driven industries, critical infrastructure and national services, and large commercial organisations with distributed or hybrid networks.