BlueCat

Security Analyst

• Analyze and assess CVE reports; recommend mitigations, workarounds, and remediation steps
• Support ongoing governance and compliance
• Contribute to the security hardening of BlueCat products
• Collaborate cross-functionally with Engineering, Sales, Legal, and Compliance teams
• Support product penetration testing by maintaining target systems

Cybersecurity Analyst

Operations

• Partner with CS leadership to map current workflows, identify friction points, and recommend improvements that increase efficiency, enablement, and clarity.
• Develop, document, and maintain standardized processes, playbooks, and operating procedures across CS roles.
• Support the rollout and adoption of new systems, tools, and process changes, ensuring teams understand the “why,” “how,” and expected outcomes.
• Monitor process effectiveness, gather feedback, and iterate to drive continuous improvement.
• Own and optimize the onboarding process for all CS roles, ensuring new hires understand tools, workflows, expectations, and success criteria.
• Coordinate learning pathways, role-specific ramp plans, and ongoing enablement in partnership with CS Leaders and L&D.
• Facilitate the development of training, updates, and communication to ensure teams stay aligned on evolving tools and processes.
• Maintain accurate onboarding materials, guides, and documentation that reflect current CS practices.
• Drive initiatives mapped with end-to-end Employee Journey and focus on the improvements of detected pain points.
• Support key CS-wide initiatives such as new tool launches, process redesigns, cross-team workflows, efficiency programs, and internal communications.
• Coordinate CX-related initiatives, events, and other engagement activities that impact CS
• Assist with planning and facilitating CS offsites, all-hands, and collaboration sessions to improve alignment and team cohesion.
• Act as a process connector between CS and teams such as Sales, Marketing, Product, Support, and Operations.
• Ensure cross-functional workflows are clearly defined, documented, and consistently followed.
• Help ensure that CS feedback and operational insights inform broader company programs and process decisions.

CX Operations Coordinator

• Partner with CS leadership to map current workflows, identify friction points, and recommend improvements that increase efficiency, enablement, and clarity.
• Develop, document, and maintain standardized processes, playbooks, and operating procedures across CS roles.
• Support the rollout and adoption of new systems, tools, and process changes, ensuring teams understand the “why,” “how,” and expected outcomes.
• Monitor process effectiveness, gather feedback, and iterate to drive continuous improvement.
• Own and optimize the onboarding process for all CS roles, ensuring new hires understand tools, workflows, expectations, and success criteria.
• Coordinate learning pathways, role-specific ramp plans, and ongoing enablement in partnership with CS Leaders and L&D.
• Facilitate the development of training, updates, and communication to ensure teams stay aligned on evolving tools and processes.
• Maintain accurate onboarding materials, guides, and documentation that reflect current CS practices.
• Drive initiatives mapped with end-to-end Employee Journey and focus on the improvements of detected pain points.
• Support key CS-wide initiatives such as new tool launches, process redesigns, cross-team workflows, efficiency programs, and internal communications.
• Coordinate CX-related initiatives, events, and other engagement activities that impact CS.
• Assist with planning and facilitating CS offsites, all-hands, and collaboration sessions to improve alignment and team cohesion.
• Act as a process connector between CS and teams such as Sales, Marketing, Product, Support, and Operations.
• Ensure cross-functional workflows are clearly defined, documented, and consistently followed.
• Help ensure that CS feedback and operational insights inform broader company programs and process decisions.

Account Executive

• Accelerate pipeline generation through coordinated engagement with the Partner Channel.
• Drive cross-sell of LiveAction Network Observability into the Bluecat customer base.
• Enable partners to deliver integrated platform outcomes, incorporating the full network plane.
• Expand reach into large, complex organisations beyond traditional enterprise segmentation.
• Define and achieve regional revenue and growth targets.
• Build and maintain a robust sales pipeline through proactive prospecting and channel engagement.
• Drive customer acquisition and manage the entire sales cycle for enterprise and mid-market accounts.
• Identify, onboard, and manage strategic channel partners, including service providers.
• Collaborate with partners to co-develop and execute regional go-to-market plans.
• Coordinate partner engagement to ensure clarity, trust, and momentum.
• Develop and implement programs to leverage BlueCat’s technology and accounts.
• Foster collaboration with BlueCat’s existing customer base to drive cross-selling and upselling opportunities.
• Personally lead complex, multi-solution sales cycles.
• Position BlueCat as a strategic network control and intelligence platform, not a point product vendor.
• Identify high-potential customer segments including regulated and compliance-driven industries, critical infrastructure and national services, and large commercial organisations with distributed or hybrid networks.

Sales

• Focused on Partner Sourced New Logo (PSNL) sales generated and closed by focused Channel Partners (resellers, MSPs). Work closely and support the BlueCat sales team who will lead the sales process for each opportunity.
• Develop strong selling relationships and be viewed as the “Trusted Advisor” with assigned BlueCat Partners including forging strategic executive level relationships
• Work cross functionally, across all internal BlueCat teams to ensure Partner growth and overall success
• Drive enablement for assigned partners around product (Sales and Technical), best practices, marketing, and how to support their customers while ensuring success will reflect the BlueCat brand
• Build and implement business/growth plans and QBRs for focused Partners
• Drive and grow Deal Registration submissions and approvals to grow the pipeline
• Drive account mapping and highly curated field marketing events with focused partners to deliver pipeline growth within your region
• Provide insights to leadership into Partner Pipeline, Deal Registrations and open opportunities
• Align and work closely with regional Sales leaders/teams and technical resources
• Recruit, enable and nurture Partners (VARs, MSPS)
• Hit and surpass quarterly quotas and KPIs

Senior Partner Sales Manager

Human Resources

• Provide first point of contact for HR support to employees and managers across our global offices, responding to inquiries regarding policies, procedures, programs, benefits, perks and redirecting as needed to appropriate team members.
• Coordinate new hire onboarding including communications with other internal stakeholders to provide an exceptional experience.
• Lead the off-boarding process including but not limited to Exit Interviews, HRIS changes, payroll & benefit updates
• Support audits and regulatory filings for BlueCat’s US entity, including EEO-1, ACA reporting, and other required submissions
• Design, build, and maintain HR reports, dashboards, and metrics to support data-driven decision-making across the organization
• Lead strategic engagement programs including, but not limited to, Wellness programming, DEIB initiatives, and Employee Recognition via AwardCo.
• Coordinate and execute annual engagement surveys and performance review processes in Culture Amp, ensuring data accuracy, timelines, and stakeholder alignment.
• Ensure the accuracy, integrity, and ongoing maintenance of employee data within BambooHR, serving as a key HRIS owner and subject matter expert; promote continuous improvement to HRIS workflows, reporting capabilities, and system configuration
• Administration of global benefits programs including, but not limited to, working with our third-party benefits brokers and insurance carriers, processing employees’ questions, processing leave of absence claims, US state leave program maintenance, facilitating annual open enrollment
• Support payroll by accurately processing changes in HRIS and internal systems, ensuring consistent reporting across platforms
• Prepare employment verification letters and other correspondence
• Perform other related tasks as required

Human Resources Generalist

Sales Engineer

• Participate in product pre-sales engineering tasks including customer demonstrations, and evaluations.
• Participate in product post-sales support tasks including product turn up, training, and answering customer inquiries.
• Assist in developing partners to define the customer’s technical business problems.
• Develop best practices for end customers and channel partners to refine and research technical requirements.
• Define solutions and articulate the benefits of LiveAction solutions versus the competition.
• Learn the technical elements of proposal development and work with partners to build/expand their own ability to do so.
• Develop the proof of concept and demonstration competencies within the partners.
• Support software development engineering tasks, including customer product feature feedback, requirements definition, beta testing, and documentation review.
• Support the development of the marketing product promotion collateral.
• Develop and maintain positive and lasting customer relationships.
• Log progress and action items using Salesforce.com.
• Participate in industry events/tradeshows

Engineering Manager

• Leading and mentoring a team of software engineers to deliver high-quality, scalable solutions
• Providing technical guidance on architecture, design decisions, and implementation approaches
• Collaborating with product management, architecture, and other stakeholders to define requirements and priorities
• Driving the delivery of new dynamic services for Network Observability
• Ensuring best practices for security, reliability, and data protection are followed
• Establishing and improving development processes, including CI/CD, testing, and quality standards
• Supporting career development, performance management, and growth of engineering team members
• Coordinating with internal teams to ensure successful rollout, training, and support of new solutions

Full-stack Engineer

• Understand and/or create architecture and design diagrams
• Leverage open source technologies and open standards to deliver new services with minimal custom code
• Design and build new dynamic services for the Network Observability platform
• Implement effective security protocols and data protection measures
• Develop automated testing frameworks to fully exercise new services
• Coordinate with internal teams to train, enable, and support new technical solutions
• Provide technical leadership and mentor other engineers

Senior Software Developer

Frontend Engineer

• Designing customer-facing UI (HTML, CSS, JavaScript, React) and back-end(Node.js) services for various business processes.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Developing high-performance UI by writing testable, reusable, and efficient code.
• Documenting technical designs, processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies and coordinating with internal teams to understand user requirements and provide technical solutions.

Senior UI Developer

• Understanding and /or creating architecture design diagrams
• Leveraging open source and open standards to deliver new service with minimal coding
• Creating a new dynamic service for Network Observability
• Implementing effective security protocols and data protection measures
• Implementing automated testing harness to fully exercise new service
• Coordinating with internal teams to train and support new technical solution

Software Developer

• Understanding and /or creating architecture design diagrams
• Leveraging open source and open standards to deliver new service with minimal coding
• Creating a new dynamic service for Network Observability
• Implementing effective security protocols and data protection measures
• Implementing automated testing harness to fully exercise new service
• Coordinating with internal teams to train and support new technical solution.

Cybersecurity Analyst

CX Operations Coordinator

CX Operations Coordinator

Account Executive

Senior Partner Sales Manager

Human Resources Generalist

Sales Engineer

Engineering Manager

Senior Software Developer

Senior UI Developer

Software Developer

Staff Software Developer