BlueCat

Community Manager

• Manage and grow BlueCat’s customer community ecosystem, including the BlueCat Network VIP Community and customer-facing Care Community platforms.
• Lead community engagement strategies that increase customer participation, advocacy, product awareness, and customer loyalty.
• Create and execute community initiatives such as webinars, AMAs, workshops, virtual events, technical discussions, and customer engagement campaigns.
• Develop a strong understanding of BlueCat’s products, solutions, and industry landscape in order to effectively engage with highly technical customer audiences.
• Act as a trusted community resource by confidently communicating with network engineers, architects, and technical practitioners as a peer.
• Partner closely with Product Management, Product Marketing, Customer Success, Sales Engineering, and Support teams to align community programs with customer and business priorities.
• Monitor industry trends, analyst research, market reports, and customer insights to identify topics and content relevant to BlueCat customers and communities.
• Share relevant research, technical insights, industry news, and best practices with customer audiences to drive education and thought leadership.
• Collaborate with internal subject matter experts to develop technical and customer-focused content including blogs, community posts, webinars, and educational resources.
• Drive customer segmentation and data initiatives to improve visibility into community engagement and customer behavior.
• Track and report on community health, engagement metrics, customer sentiment, and program performance.
• Support customer advocacy and customer marketing initiatives including references, reviews, case studies, and customer storytelling.
• Leverage AI-powered tools and emerging technologies to improve efficiency, scale content creation, and enhance customer engagement strategies.
• Demonstrate curiosity and continuous learning by staying informed on evolving technologies, networking trends, and customer needs.

Community & Customer Marketing Manager

Full-stack Engineer

• Contribute toward development of the Horizon Cloud Platform
• Design and build high-performance real-time microservices
• Significant ownership of key components of the stack
• Research, write and edit documentation and technical requirements

Senior Software Developer – Cloud Platform

Account Manager

• Lead consultative discovery engagements and executive workshops with mid-market customers, resellers, and channel partners.
• Architect and position observability and infrastructure intelligence solutions tailored to customer environments.
• Build and maintain trusted advisor relationships with technical teams and executive stakeholders.
• Enable reseller and channel partner technical teams through onsite and remote engagements.
• Assist partners in developing technical go-to-market strategies and solution positioning.
• Collaborate with Product Management, Engineering, Customer Success, Marketing, and GTM teams.

Technical Partner Manager

Software Engineer

• You will be responsible for building our data lake, maintaining our data pipelines / services and facilitating the movement of messages and implementing data analytics jobs.
• Work directly with the Application teams and Platform teams to enable growth of the BlueCat data-driven products.
• Design, develop, and operate highly reliable large-scale data lake.
• Partner closely with Applications teams to understand requirements and influence the Data strategy by providing expert advice on design and architecture.
• Make critical decisions regarding technical directions, scalability, and system performance.
• Collaborate with cross-functional teams to create innovative solutions.
• Optimize network configurations to ensure low-latency communication and high availability.
• Implement data protection mechanisms to safeguard critical data processed from the edge to the core.

Principal Data Developer

Sales Engineer

• Advise customers on infrastructure modernization
• Lead consultative discovery sessions on cloud transformation, automation, and resiliency
• Advise on modern DDI architectures across hybrid and multi-cloud environments
• Help migrate legacy network services to API-driven, automated platforms
• Guide operational best practices for DNS, DHCP, IPAM, security, and orchestration
• Align technical recommendations to customer business priorities and outcomes
• Deliver business value through technical engagements
• Lead proof-of-value engagements around automation outcomes and infrastructure resiliency
• Design integrated solutions leveraging BlueCat alongside cloud, security, and orchestration platforms
• Support Infrastructure-as-Code strategies, automation frameworks, and API integrations
• Deliver technical workshops, executive presentations, and architecture reviews
• Partner with Customer Success and Professional Services through deployment and expansion
• Drive collaboration and market influence
• Collaborate with Product, Engineering, Marketing, and GTM to shape product direction
• Provide feedback on automation capabilities, API usability, and cloud integrations
• Contribute to enablement content, architecture guidance, and thought leadership
• Participate in customer advisory engagements, webinars, and industry events
• Identify expansion opportunities across the broader BlueCat platform portfolio
• Manage engagements and opportunity updates in Salesforce and collaboration tools

Enterprise Sales Engineer, DDI

Solutions Engineer

• Collaborate across Sales, Product, Engineering, Customer Success, and Go-to-Market teams to shape customer strategy, influence product direction, and drive long-term customer value throughout the entire customer lifecycle — from evaluation and adoption through expansion and ongoing success.
• Lead consultative discovery to uncover customer challenges, modernization priorities, and cloud transformation initiatives, then align BlueCat's capabilities to measurable operational and business outcomes through executive workshops and technical deep dives.
• Drive proof-of-value engagements that demonstrate real outcomes — faster troubleshooting, reduced downtime, and automation gains — while guiding customers through evaluation, onboarding, adoption, and expansion.
• Architect and position solutions spanning network observability, telemetry analytics, infrastructure automation, and API-driven workflows, tailored to each customer's hybrid or multi-cloud environment and strategic priorities.
• Build trusted advisor relationships with technical teams, operations leaders, architects, and executive stakeholders, supporting both pre-sales cycles and long-term customer success outcomes.
• Enable channel and strategic partners by strengthening their technical positioning and customer engagement capabilities, and support go-to-market initiatives including events, webinars, and industry conferences.
• Influence product and market direction by contributing customer insights, competitive intelligence, and feature feedback to Product Management, Engineering, and GTM teams — including participation in beta programs and advisory engagements.
• Operate effectively in a remote-first model maintaining accurate Salesforce engagement updates, collaborating across globally distributed teams, and leveraging modern virtual engagement tools while delivering strong executive presence.

Solution Architect – Network Observability, Infrastructure Intelligence

QA Engineer

• Execute manual and automated test cases.
• Identify, document, and validate software defects.
• Create and maintain test cases and regression suites.
• Collaborate with developers, product owners, and QA team members.
• Participate in sprint planning, testing, and release validation.
• Support continuous improvement of QA processes.

Software QA Analyst

Operations

• Lead services forecasting and capacity planning to align resource supply with customer demand
• Drive resource utilization and margin optimization, identifying opportunities to improve efficiency and profitability
• Own professional services process design and optimization, including standardization and continuous improvement of delivery workflows
• Establish services pipeline visibility and backlog management, ensuring proactive planning and prioritization across teams
• Develop and maintain services performance reporting, including dashboards and KPIs to support data-driven decision-making
• Manage billing operations and escalations, ensuring timely, accurate invoicing and resolution of customer disputes
• Identify and mitigate revenue leakage risks across the services lifecycle (from booking to billing)
• Own and optimize PS systems and tools (e.g., PSA, reporting platforms), ensuring data accuracy and usability
• Establish operational governance rhythms (e.g., forecast reviews, utilization tracking, business reviews)
• Lead cross-functional alignment to close process gaps and drive durable solutions – not just recommendations
• Drive change management and enablement for new processes, tools, and operational initiatives
• Continuously improve customer and internal experience by reducing friction in services engagement and delivery

Professional Services Operations Manager

Product Manager

• Contribute to the execution of the product roadmap for Network Observability, including LiveNX and Network Synthetics
• Support the definition and delivery of features for the Network Synthetics product
• Translate product requirements into user stories and maintain a well-prioritized backlog
• Collaborate with internal teams and field stakeholders to deliver high-quality features and enhancements
• Assist in incorporating AI-driven insights into observability workflows, including event correlation, root cause analysis, and emerging agentic capabilities
• Engage directly with customers and field teams to gather feedback, validate use cases, and understand real-world challenges
• Partner with sales engineers and customer-facing teams to support demos, evaluations, and customer engagements
• Develop training and enablement materials, including documentation, demos, presentations, and customer-facing webinars
• Support go-to-market activities, including product launches and enablement
• Track product performance metrics and contribute to ongoing analysis and reporting

Product Manager, Network Observability

IT Support

• Serve as the main point of contact for IT support requests in the Toronto office, providing technical assistance through the ticketing system, messaging platforms, and video conferencing tools.
• Troubleshoot hardware, software, and connectivity issues using standard diagnostic techniques, while gathering additional information from end users as needed.
• Manage and maintain IT assets, including Windows and Apple MacBook laptops, printers, user accounts, and internal documentation.
• Install, configure, and upgrade operating systems (Windows, macOS, Linux) and third-party applications such as Microsoft 365.
• Support and maintain VMware vSphere ESXi 7 environments.
• Prioritize and manage incoming support tickets based on severity, urgency, and business impact.
• Escalate unresolved issues to appropriate internal teams and collaborate to ensure timely resolution.
• Maintain accurate ticket updates, detailed documentation, and professional communication with end users.
• Deliver excellent customer service through clear communication, responsiveness, and a professional attitude.
• Assist with hardware and service procurement in collaboration with the Senior Infrastructure Manager to support the Toronto office.
• Perform additional duties and projects as assigned by management.

IT Helpdesk Technician

Financial Planning and Analysis

• Lead, mentor and develop a high performing team of finance professionals (team of 5)
• Own Actuals, Budget, and Forecast for all topline metrics (Revenue, Bookings, ARR, Billings, etc.) and support the Sales & Marketing organization.
• Lead annual planning, monthly and quarterly forecasting, management reporting, and business analytics for areas of responsibility.
• Oversee commission administration and forecasting, and partner with Revenue Operations on commission plan design and quota setting.
• Leverage the FP&A software (Pigment), Salesforce, and NetSuite data to translate business performance into clear, actionable insights. Build and maintain monthly and quarterly financial reporting packages highlighting trends and performance across Sales & Marketing.
• Deliver detailed variance analysis and commentary across key topline drivers, including bookings, churn, revenue, backlog, and ARR.
• Prepare business cases to support new investments and/or strategic initiatives.
• Act as a key advisor to Sales and Operations leaders on commercial terms and business decisions.
• Design and implement scalable processes to improve efficiency, accuracy, and business outcomes.
• Present financial results and plans to senior leadership and cross-functional stakeholders.
• Drive continuous improvement to produce innovation in reporting, planning and analysis.
• Additional ad hoc duties as required.

Director, FP&A – Commercial Finance

Manager

• Lead architecture and design (including creating and maintaining design diagrams and documentation).
• Build reusable, testable, efficient backend services and APIs.
• Provide hands-on technical direction, resolve complex issues, and make key implementation decisions.
• Lead and mentor a small team (5–10), supporting growth, performance, and engagement.
• Manage execution: planning, prioritization, sprint delivery, and removing blockers.
• Implement security best practices, data protection measures, and quality standards.
• Contribute to automated testing and CI practices to ensure reliability.
• Collaborate with product, QA, and operations; coordinate training and support for delivered solutions.

Technical Manager

Account Executive

• Create, manage, and execute a strategic territory coverage and sales plan that encourages multi-angle access into key accounts, with a focus on achieving revenue goals consistently on a quarterly and annual basis
• Meet and exceed established monthly and quarterly revenue objectives
• Plan and manage both account and deal strategy. Identify, qualify, orchestrate, and close new business within named existing accounts
• Develop a detailed understanding of organizational structure, competitive landscape, and technology stack within entire account list
• Implement an effective go-to-market strategy that includes evolving customer requirements, technology and channel partners, funding, marketing strategy, etc.
• Prospect into targeted named accounts. Develop and execute field sales campaigns to create demand, work closely with Lead Generation and Sales Engineering resources to build and manage a robust pipeline of new business.
• Manage multiple complex sales processes simultaneously
• Articulate the BlueCat value proposition to senior IT leaders, effectively identify and quantify customer requirements, highlight ROI and business value through a consultative sales approach
• Work within a team environment; manage internal and external resources to execute account and deal strategy and maximize sales efforts and success rate
• Establish and maintain strong and referenceable relationships with the range of Enterprise program managers, contract officers, and senior executives in your assigned territory
• Forecast accurately and maintain the system of record in Salesforce.com

Enterprise Account Executive

Product Marketing

• Craft compelling product messaging and narratives that highlight BlueCat’s value proposition, competitive advantage, and address customer challenges.
• Develop a variety of customer-facing marketing materials, including presentations, datasheets, case studies, ebooks, video scripts, solution briefs, and white papers.
• Partner with demand marketing teams to deliver key assets aligned with the buyer’s journey.
• Analyze industry trends, customer needs, and competitive landscape, to derive actionable insights.
• Analyze market segmentation and identify opportunities for differentiation and growth.
• Create and maintain sales tools that effectively position BlueCat vs. competitors (e.g., battlecards)
• Support the sales team by providing training on the messaging you create to enable effective & consistent communication of BlueCat value to customers.
• Maintain a library of product marketing assets, appropriately meta-tagged for easy access and searchability, while archiving or updating outdated content.
• Gather customer feedback through interviews, surveys, and market analysis to inform product development and marketing strategies.
• Advocate for the voice of the customer internally and ensure alignment with customer needs.

Community & Customer Marketing Manager

Senior Software Developer – Cloud Platform

Technical Partner Manager

Principal Data Developer

Enterprise Sales Engineer, DDI

Solution Architect – Network Observability, Infrastructure Intelligence

Software QA Analyst

Professional Services Operations Manager

Product Manager, Network Observability

IT Helpdesk Technician

Director, FP&A – Commercial Finance

Director, FP&A – Commercial Finance

Technical Manager

Enterprise Account Executive

Product Marketing Manager