BlueCat

Support Engineer

• Partner with dedicated clients to help optimize the use of BlueCat products and services
• Perform quarterly Health Checks to ensure system performance
• Become a trusted advisor to dedicated customers
• Apply in-depth troubleshooting and debugging skills
• Set up test environments for customer requests
• Open support tickets with Engineering for customer issues
• Provide after-hours support on a rotating schedule
• Validate and test upgrades in the lab with customers

Enterprise Support Engineer

Account Executive

• Drive the full enterprise sales cycle, including prospecting, qualification, solution development, negotiation, closing, and customer onboarding.
• Build and maintain strong relationships with customers and executive stakeholders to drive long-term success.
• Generate and close net-new business while expanding existing customer opportunities.
• Partner with distributors and channel partners to accelerate pipeline generation and deal execution.
• Collaborate with Channel Account Managers (CAMs) on joint selling initiatives to maximize regional growth.
• Maintain accurate forecasts, pipeline, and opportunity management within Salesforce.
• Partner closely with Sales Engineering to develop solutions that address complex customer challenges and demonstrate LiveAction's value.
• Collaborate with Marketing to refine messaging and positioning based on customer insights and market feedback.
• Represent LiveAction at industry conferences, customer events, and trade shows.

Software Engineer

• Create engaging training videos using After Effects, Premiere Pro, Camtasia, Audition, and Adobe Creative Suite
• Develop animations and motion graphics to simplify complex technical topics
• Collaborate with Instructional Designers and SMEs to translate technical concepts into learning content
• Edit and enhance training materials for clarity, consistency, and quality
• Manage course production timelines and stakeholder expectations
• Maintain templates, asset libraries, and e-learning style guides
• Publish and manage content within the LMS
• Perform quality assurance on all learning deliverables
• Use AI tools to accelerate content creation, scripting, and editing workflows
• Leverage AI for voice, video, and content enhancements
• Identify opportunities to improve efficiency and reduce production cycles
• Experiment with emerging tools to enhance learning experiences

Course Developer

Community Manager

• Manage and grow BlueCat’s customer community ecosystem, including the BlueCat Network VIP Community and customer-facing Care Community platforms.
• Lead community engagement strategies that increase customer participation, advocacy, product awareness, and customer loyalty.
• Create and execute community initiatives such as webinars, AMAs, workshops, virtual events, technical discussions, and customer engagement campaigns.
• Develop a strong understanding of BlueCat’s products, solutions, and industry landscape in order to effectively engage with highly technical customer audiences.
• Act as a trusted community resource by confidently communicating with network engineers, architects, and technical practitioners as a peer.
• Partner closely with Product Management, Product Marketing, Customer Success, Sales Engineering, and Support teams to align community programs with customer and business priorities.
• Monitor industry trends, analyst research, market reports, and customer insights to identify topics and content relevant to BlueCat customers and communities.
• Share relevant research, technical insights, industry news, and best practices with customer audiences to drive education and thought leadership.
• Collaborate with internal subject matter experts to develop technical and customer-focused content including blogs, community posts, webinars, and educational resources.
• Drive customer segmentation and data initiatives to improve visibility into community engagement and customer behavior.
• Track and report on community health, engagement metrics, customer sentiment, and program performance.
• Support customer advocacy and customer marketing initiatives including references, reviews, case studies, and customer storytelling.
• Leverage AI-powered tools and emerging technologies to improve efficiency, scale content creation, and enhance customer engagement strategies.
• Demonstrate curiosity and continuous learning by staying informed on evolving technologies, networking trends, and customer needs.

Community & Customer Marketing Manager

Full-stack Engineer

• Contribute toward development of the Horizon Cloud Platform
• Design and build high-performance real-time microservices
• Significant ownership of key components of the stack
• Research, write and edit documentation and technical requirements

Senior Software Developer – Cloud Platform

Account Manager

• Lead consultative discovery engagements and executive workshops with mid-market customers, resellers, and channel partners.
• Architect and position observability and infrastructure intelligence solutions tailored to customer environments.
• Build and maintain trusted advisor relationships with technical teams and executive stakeholders.
• Enable reseller and channel partner technical teams through onsite and remote engagements.
• Assist partners in developing technical go-to-market strategies and solution positioning.
• Collaborate with Product Management, Engineering, Customer Success, Marketing, and GTM teams.

Enterprise Support Engineer

Account Executive

Course Developer

Community & Customer Marketing Manager

Senior Software Developer – Cloud Platform

Technical Partner Manager