BlueCat

Sales Development Rep

• Help network, security, applications, and cloud and DevOps teams optimize the IP environment for business outcomes
• Be a part of a proud company culture awarded with several prestigious accolades including "Great Place to Work" certification.

Sales Development Representative

Account Executive

• Develop and execute the go-to-market sales strategies for existing and new accounts in alignment with the company strategy.
• Manage complex sales situation and large projects, including lead qualification, opportunity development, deal negotiation, closing, and product turn up.
• Build and nurture customer relationships to achieve business goals and ensure customer satisfaction.
• Make a significant contribution to building pipeline and closing net new sales.
• Orchestrate partner/distributor resources to drive opportunities to close.
• Work with Channel Account Managers (CAM) to scale through the partner channel and engage in joint selling opportunities to increase regional revenue return.
• Manage business forecasting (monthly forecast, weekly commit, and pipeline development) using Salesforce.com.
• Work closely with the engineering team to create integrated solutions that address complex problems focused on LiveAction’s value proposition.
• Work closely with the marketing team to continually update and refine solution positioning/messaging based on customer feedback and interaction.
• Present at industry events/tradeshows.

Customer Success Manager

• Directly lead and manage a team of Customer Success Managers and be accountable for their performance, development, and overall impact across the customer lifecycle
• Set the strategic direction for the team and ensure consistent execution of customer success initiatives
• Drive measurable outcomes across retention, adoption, expansion, and long term customer value
• Oversee departmental operations, manage performance and resource allocation, and build a culture rooted in accountability, collaboration, and customer advocacy
• Coach and develop Customer Success Managers, ensuring they lead their customer portfolios effectively while growing as strategic advisors
• Develop and execute customer success strategies aligned with company objectives, driving initiatives that enhance customer satisfaction and engagement
• Identify scalable process improvements and optimize operational efficiency
• Monitor key performance indicators to ensure the function delivers strong business results
• Closely partner with Sales, Product, Support, and senior leadership, advocating for customer needs

Security Analyst

• Analyze and assess CVE reports; recommend mitigations, workarounds, and remediation steps
• Support ongoing governance and compliance
• Contribute to the security hardening of BlueCat products
• Collaborate cross-functionally with Engineering, Sales, Legal, and Compliance teams
• Support product penetration testing by maintaining target systems

Sales Development Representative

Account Executive

Customer Success Manager

Cybersecurity Analyst