Enterprise Support Engineer

BlueCat

Enterprise Support Engineer at BlueCat managing network solutions for large organizations. Collaborating with customers to optimize products and providing technical support.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in networking, with a strong focus on DNS, DHCP, and Linux. Capable of providing exceptional customer service and technical support in an enterprise environment while effectively communicating complex technical issues to diverse audiences.

Highest-signal resume keywords

Networking ExperienceDNS UnderstandingDHCP UnderstandingLinux ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting SkillsDebugging SkillsHealth ChecksTest Environment SetupSupport Ticket Management

Soft Skills

Excellent Communication SkillsCustomer Management

Tools & Technologies

BlueCat ProductsFTPTFTPNTPSNMPSyslog

Industry Keywords

Enterprise EnvironmentTechnical Support

Tech Stack

Tools & technologies

DNSLinux

About the role

Key responsibilities & impact

Partner with dedicated clients to help optimize the use of BlueCat products and services
Perform quarterly Health Checks to ensure system performance
Become a trusted advisor to dedicated customers
Apply in-depth troubleshooting and debugging skills
Set up test environments for customer requests
Open support tickets with Engineering for customer issues
Provide after-hours support on a rotating schedule
Validate and test upgrades in the lab with customers

Requirements

What you’ll need

5+ years’ experience in networking
strong experience with common protocols and services (FTP, TFTP, NTP, SNMP, syslog, etc.)
thorough understanding of DNS, DHCP & Linux
detailed customer service experience in an enterprise environment
excellent communication skills, able to explain technical issues to non-technical audiences
experience managing customers in an enterprise environment

Benefits

Comp & perks

medical, dental, and vision insurance
tax advantaged accounts (HSA, FSA)
annual Lifestyle Spending Account (LSA)
a 401(k) with company matching
paid parental leave
vacation, personal, and wellness days
an annual learning and development budget
participation in the company's annual bonus program