Bloom

Project Manager

• Lead end-to-end operational projects, from planning through execution, ensuring timelines, deliverables, budgets, and stakeholders remain aligned.
• Partner with Operations, Product Development, Finance, Customer Experience, Marketing, and external vendors to deliver key business initiatives.
• Identify opportunities to improve operational processes, documentation, workflows, and team efficiency.
• Support the rollout and optimization of operational systems, software, and tools, coordinating testing, training, and adoption.
• Own the product launch timeline from concept to launch, holding cross-functional stakeholders accountable to milestones, and coordinating operational readiness for new sales channels, warehouse initiatives, and strategic business projects.
• Lead recurring cross-functional review meetings to track launch progress, surface risks early, and hold stakeholders accountable to deadlines and deliverables.
• Build project plans, status updates, risk logs, and executive reporting that provide clear visibility into priorities and progress.
• Help teams navigate operational change by creating documentation, facilitating communication, and ensuring successful implementation.
• Analyze operational performance, identify bottlenecks, and lead initiatives that improve speed, quality, scalability, and customer experience.
• Partner directly with suppliers, 3PLs, technology partners, and freight providers to ensure production and delivery timelines support launch dates, proactively identifying and resolving delays.
• Maintain project documentation, SOPs, meeting notes, decision logs, and implementation plans to support long-term operational excellence.

Project Manager, Operations

Product Manager

• Support a team of 7 to 10 seasoned PDMs through regular 1:1s, candid feedback, and coaching at the moments that matter, while trusting them to run their projects day to day.
• Grow senior practitioners toward broader scope and leadership, so the practice gets stronger over time.
• Hire PDMs and place them on projects where they will thrive and serve the mission.
• Set the practice's direction and norms for collaboration and candor, so the team can deliver without you in the middle of every call.
• Step in on hard team dynamics when needed, and work toward resolution in the open while modeling resilient conflict patterns.
• Help clients see and learn the value of product thinking firsthand on engagements (both by fostering a team that is extraordinary at this, and by working directly with clients as an advisor and subject-matter expert when needed).
• Support clients in adding product roles, capability, and team structures of their own, with structured support that outlasts the engagement.
• Serve as a trusted advisor to government leaders on setting up product leaders and teams for success, increasingly at senior and strategic levels.
• Define and maintain the standards, workflows, and rituals that let teams deliver well and sustainably, and make room for experimentation and iteration.
• Establish how the practice measures progress, learns, and adjusts as conditions change.
• Set up knowledge management so lessons carry forward instead of getting rediscovered.
• Shape and contribute to the ecosystem-wide conversation on the importance of product in delivering user-centered public services
• Raise the visibility of Bloom's product expertise with government teams and partners: publishing tools and points of view, speaking at and attending field events, and getting reusable resources into the hands of gov teams.
• Build relationships with potential partners and clients, and connect Bloom's product perspective to the problems they're working on.
• Represent Bloom's product practice in the field, shaping how the wider civic technology community understands product in government.
• Work with Bloom's leadership team on tactical and strategic decisions, especially hiring, staffing, culture, and business development.
• Help scope proposed work with appropriate time and cost estimates, and contribute to proposals.
• Take a long-term view, make decisions aware of second-order effects, and keep moving amid ambiguity.

Director of Product – Delivery Management

Supply Chain

• Support the coordination of inbound shipments from suppliers to our 3PL warehouse, including shipment documentation and scheduling.
• Act as a day-to-day point of contact with our 3PL partner to support receiving, storage, order fulfillment, and inventory inquiries.
• Monitor inbound and outbound shipments and proactively communicate updates or delays to internal teams.
• Assist in maintaining accurate inventory records between internal systems and 3PL platforms, including basic reconciliation support.
• Prepare, organize, and maintain shipping documents, packing lists, and customs paperwork as needed.
• Help troubleshoot shipping errors, damages, or fulfillment discrepancies in collaboration with internal teams and 3PL partners.
• Support warehouse scheduling, seasonal volume planning, and product launch readiness.
• Work closely with Operations, Customer Experience, Marketing, and Finance teams to support daily logistics needs.
• Identify small but meaningful opportunities to improve efficiency, accuracy, and communication within logistics workflows.

Logistics Coordinator

Merchant

• Lead assortment planning and category strategy across Poppy & Peonies’ product portfolio.
• Analyze product performance data to identify opportunities for growth, optimization, and category expansion.
• Partner closely with the Design and Creative team to shape product direction, ensuring concepts align with both brand vision and commercial performance.
• Bring a strong trend-forward perspective, continuously monitoring the handbag and accessories market, competitor activity, and emerging styles to inform product decisions.
• Identify emerging trends and customer needs that can inform new product opportunities.
• Develop pricing and product positioning strategies that support both brand perception and margin targets.
• Evaluate product performance across key metrics including revenue, margin, and sell-through.
• Work closely with marketing teams to support product storytelling, launches, and campaigns.
• Collaborate with the Inventory Planner to ensure inventory levels align with product demand and assortment strategy.
• Continuously evaluate the product portfolio to identify opportunities to refine the assortment and strengthen top-performing categories.
• Support the expansion of Poppy & Peonies into new product categories and markets.

Senior Merchant

Facilitator

• Facilitate interactive sessions that build awareness, deepen understanding, and help participants lead and work with more thoughtfulness, responsibility, and care.
• Use thoughtful facilitation techniques, tools, and activities to create learning experiences that are engaging, reflective, and immediately applicable.
• Lead virtual and in-person workshops across topics related to leadership, workplace culture, employee experience, and anti-oppressive practice, tailoring delivery to each organization’s context and goals.
• Help participants understand how behaviour, decision-making, and workplace dynamics are shaped by larger systems, structures, and lived experience.
• Create respectful environments that support open dialogue, honest reflection, and constructive conversation around complex and sensitive topics.
• Support leaders and teams in building the awareness, ownership, and practical skills needed to translate learning into everyday practice.
• Help strengthen individual and collective capacity so teams are better equipped to navigate accountability, collaboration, and change.
• Stay informed on emerging research and leading practices, and integrate those insights into facilitation approach, content, and materials.

Workplace Evolutionist – Facilitator

Operations

• Lead inbound strategy and execution from supplier to 3PL/DC, designing scalable, cost-effective transportation solutions with freight forwarders.
• Own daily and ongoing performance of all 3PL fulfillment partners, including weekly/monthly business reviews and SLA enforcement across receiving, pick/pack/ship, and returns.
• Lead root-cause analysis and corrective action for fulfillment misses, labor shortfalls, and shipping delays.
• Drive volume forecasting, labor staffing, carrier capacity, and contingency planning for peak periods.
• Build and maintain the operations scorecard and deliver regular performance readouts to leadership.
• Work with Finance on freight accrual, 3PL cost-to-serve analysis, and operational budget performance.
• Maintain an SOP library, assist in implementation of better inventory management systems and tools, and lead initiatives with clear cost/speed/accuracy ROI.
• Build, manage, and develop the Operations team as it scales.
• Support leadership on channel expansion, launches, and new 3PL onboarding; partner with Product, Marketing, and Growth on launches and demand-driven volume.

Project Manager, Operations

Director of Product – Delivery Management

Logistics Coordinator

Senior Merchant

Workplace Evolutionist – Facilitator

Director, Operations