Director, Operations

Bloom

Director of Operations overseeing supply chain and fulfillment strategy for Poppy & Peonies. Building systems and structures to support growth across multiple channels and regions.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesLead💰 $125,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

Node.js

About the role

Key responsibilities & impact

Lead inbound strategy and execution from supplier to 3PL/DC, designing scalable, cost-effective transportation solutions with freight forwarders.
Own daily and ongoing performance of all 3PL fulfillment partners, including weekly/monthly business reviews and SLA enforcement across receiving, pick/pack/ship, and returns.
Lead root-cause analysis and corrective action for fulfillment misses, labor shortfalls, and shipping delays.
Drive volume forecasting, labor staffing, carrier capacity, and contingency planning for peak periods.
Build and maintain the operations scorecard and deliver regular performance readouts to leadership.
Work with Finance on freight accrual, 3PL cost-to-serve analysis, and operational budget performance.
Maintain an SOP library, assist in implementation of better inventory management systems and tools, and lead initiatives with clear cost/speed/accuracy ROI.
Build, manage, and develop the Operations team as it scales.
Support leadership on channel expansion, launches, and new 3PL onboarding; partner with Product, Marketing, and Growth on launches and demand-driven volume.

Requirements

What you’ll need

7–10 years of experience in DTC/eCommerce operations, fulfillment, logistics, or supply chain, including senior or lead-level scope.
Proven experience managing 3PL partners and multi-node fulfillment networks at scale.
Business acumen with the ability to partner effectively across Finance, Product, and Marketing.
Strong working knowledge of OMS and WMS platforms; proficiency in Excel/Google Sheets
Track record of leading cross-functional operational initiatives that delivered measurable cost, speed, or accuracy improvements.
Experience with peak-season planning (volume forecasting, labor staffing, carrier capacity) in a high-growth environment.
Experience supporting cross-border (Canada/U.S.) operations preferred.
Experience managing Customs (Duties & Tariffs) and Imports (Taxes) is an asset.
Proven ability to manage & find efficiencies in optimizing inventory management costs while minimizing lost sales and out of stocks.
Clear understanding of and ability to proactively communicate supply chain KPIs.

Benefits

Comp & perks

Annual salary range: $125,000–$175,000
Performance bonus
3 weeks paid vacation per year
5 additional flex days
Health benefits
$250 annual period & menstrual wellness budget
$1,000 annual Poppy & Peonies product allowance
$400 home office setup allowance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

DTC operationseCommerce operationsfulfillmentlogisticssupply chain management3PL managementvolume forecastinginventory managementcustoms managementdata analysis

Soft Skills

leadershipcross-functional collaborationbusiness acumencommunicationproblem-solvingperformance managementstrategic planninganalytical thinkingteam developmentinitiative