Blink Health

Learning and Development

• Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
• Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
• Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines
• Approve new hire timecards and track daily attendance throughout training programs
• Monitor and report on compliance training completion, both internally and for pharma partners
• Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
• Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
• Manage nesting and live production call type assignments via Amazon Connect
• Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
• Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
• Compile and prepare eNPS and survey results for monthly team review
• Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
• Track and report on training completion as needed
• Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
• Support implementation and ongoing maintenance of learning technologies and virtual training tools
• Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)
• Partner with department leaders to support training needs and program rollouts
• Assist with Monthly Business Review preparation by organizing documentation for review
• Collect and analyze participant feedback; recommend process improvements to enhance program quality
• Provide general administrative support to the Training Design & Delivery team

Training Coordinator

Security Engineer

• Design and implement a multi-layer AI security framework spanning data classification, detection and response, exfiltration prevention, governance, adversarial testing, and agentic identity management.
• Evaluate, deploy, and operate AI-specific security tooling and integrate them into BlinkRx's security operations.
• Architect secure MCP (Model Context Protocol) server deployments and define agent-to-agent authentication standards for agentic AI workflows.
• Partner with Cloud Security to establish guardrails in AWS for AI workloads.
• Define and enforce PHI/PII handling controls for all AI systems.
• Design and execute AI red-team assessments against AI applications.
• Integrate AI security controls into CI/CD pipelines and engineering workflows.
• Develop automated testing and validation for AI applications and AI pipelines.
• Build and operate an AI security testing pipeline using tools.
• Perform adversarial testing of agentic AI workflows for privilege escalation, tool misuse, and unintended data access patterns.

Staff AI Security Engineer

Network Engineer

• Manage, monitor, and maintain our network infrastructure, including Starlink, Meraki switches/WAP, Palo Alto firewalls/VPN, AWS VPC, and AWS Transit Gateway
• Serve as a technical architect and consultant to other engineering teams by assisting them with network design and troubleshooting in a microservices & container-based environment (AWS, Kubernetes)
• Work with IT leadership on projects, identify new products & solutions, and research solutions
• Promote good network design practices by emphasizing Secure & compliant implementations, Redundancy/high availability, and Automation
• Mentor and train service desk technicians to help them provide level 1 and 2 support
• Act as the technical escalation point for network issues
• Configure, harden, and patch network devices & services according to security best practices and recommendations
• Monitor security alerts and investigate security incidents
• Maintain technical documentation about the systems you manage
• Communicate with stakeholders by keeping them informed of incident progress, notifying them of upcoming changes, or scheduled downtime
• Participate in on-call support rotation
• Duties will be primarily focused on Network administration, with backup provided to the systems engineering colleagues for Windows and Linux server administration.

Senior Network Engineer

Brand Designer

• Develop and refine visual brand identities, style guides, and ensure consistency across all customer touchpoints.
• Create multi-platform marketing activations and content that resonate with our different audiences.
• Collaborate with cross functional teams across product, sales, and marketing teams to produce high-impact, on-brand visuals.
• Bridge the gap between brand strategy and creative execution, ensuring designs are not only aesthetic but also purposeful.
• Produce a variety of assets, including videos, digital marketing materials, social media content, website, physical experiences, and presentations.

Senior Brand Designer

Architect

• Evaluate and mature the organization’s disaster recovery posture, including recovery objectives (RTO/RPO), dependency mapping, and failure domain analysis across applications, data, and infrastructure.
• Define, document, and establish disaster recovery standards and best practices across cloud infrastructure, platforms, and application architectures.
• Partner with SRE, platform, security, and product engineering teams to design and implement resilient, fault-tolerant systems, progressing from backup-based recovery to multi-region and active-active architectures.
• Lead the disaster recovery roadmap, balancing technical feasibility, cost, risk, and business priorities.
• Design and recommend reference architectures for disaster recovery patterns, including pilot-light, warm standby, hot standby, and active-active.
• Drive adoption of active-active disaster recovery for critical systems, including traffic management, data replication, consistency models, and automated failover.
• Define and operationalize testing strategies for DR, including game days, chaos testing, and regular recovery exercises.
• Establish clear documentation, runbooks, and escalation paths to ensure recoverability is well understood and not dependent on individuals.
• Evaluate and recommend platform upgrades, cloud services, and tooling that improve resilience, recovery speed, and reliability.
• Serve as a technical authority and advisor on disaster recovery and resilience for leadership and engineering teams.
• Provide architectural guidance, design reviews, and mentorship to engineers implementing DR-related changes.
• Partner with security and compliance teams to ensure DR strategies meet regulatory, audit, and data protection requirements.

Senior Cloud Resilience Architect

Operations

• Support the end-to-end design and evolution of Provider Operations workflows
• Define and standardize how work gets done across the Provider Growth organization
• Define and lead high-impact, cross-functional initiatives
• Set direction, align stakeholders, and ensure scalable implementation
• Translate operational needs into scalable system and tooling improvements
• Drive a culture of operational excellence by standardizing processes, documentation, and best practices
• Identify systemic inefficiencies and design solutions across people, process, and technology to improve scalability, consistency, and provider experience

Manager, Operational Excellence – Provider Operations

Training Operations Coordinator

Accountant

• Active involvement in the monthly close process, owning the preparation of journal entries, account reconciliations, and workpapers.
• Focus areas include, but are not limited to, Revenue, Accounts Receivable, Customer on Account, and Security Deposits.
• Identify opportunities to automate, streamline, and improve the accuracy and timeliness of monthly close; use ERP system effectively, with a keen eye on improving processes.
• Conduct fluctuation and variance analysis and provide insightful explanations to help facilitate accurate monthly financial results.
• Work closely with cross-functional teams to ensure the completeness and accuracy of data used for accounting purposes.
• Assist with annual audits and tax compliance data preparation.
• Document internal controls and current processes to ensure repeatability.
• Actively participate in process improvement efforts and drive automation and utilization of AI for routine processes within the Accounting Team.
• Perform strategic initiatives and projects to support the growth and scalability of the company and assist with other accounting initiatives and ad hoc projects as needed.

Senior Accountant, Eastern Time Zone Preferred

Growth Marketing

• Build growth strategies for your clients in partnership with Growth leadership and be responsible for execution
• Manage relationships with our pharma manufacturer clients, including overseeing the launch of new brands on BlinkRx requiring cross-functional collaboration with teams across the company
• Drive revenue by operationally supporting business development leadership throughout the end- to-end client acquisition cycle
• Contribute to foundational internal projects that will help to scale and build the Growth function at Blink (ex: researching new legislation and making recommendations for how Blink should adapt its product and GTM strategy to better support clients)

Senior Consultant, Growth & Strategy

• Work closely with Product and Operations to drive our core offerings forward
• Develop and drive initiatives to drive product innovation and drive operational effectiveness
• Have P&L accountability for a set of accounts across the revenue funnel
• Drive revenue by operationally supporting the Growth team throughout the end-to-end client acquisition cycle
• Design and implement growth initiatives for increasing awareness and driving loyalty
• Work with the analytics and insights team to design and disseminate reports to improve data visibility across the company
• Work and collaborate closely with the Senior Leaders across multiple functions at the company on high-visibility initiatives for the business, both internal and external.

Manager, Growth & Strategy

Engineering Manager

• Disrupt and overhaul America’s healthcare industry by providing technical leadership to build, develop and scale proprietary Blink technology
• Identify opportunity to create value through technology, and define technical vision for your team and the company
• Become a domain expert on healthcare technology and products while obsessing about Blink customers
• Inspire, recruit and drive career development for a team of high performing engineers
• Develop a scalable, sustainable engineering culture to retain top talent

Manager

• Own the strategy, architecture, and execution of how information is created, maintained, and delivered across Patient Services — at scale
• Define and own the long-term vision for a modern, AI-enabled knowledge management ecosystem across Patient Services
• Lead the evaluation, implementation, and governance of AI-powered knowledge tools — including Large Language Model (LLM)-assisted content generation, intelligent search, and automated content freshness workflows
• Build a knowledge infrastructure that proactively surfaces relevant information to frontline agents in real time, reducing handle time and improving accuracy
• Partner with Product and Technology teams to integrate knowledge systems into agent-facing tools, chatbots, and customer-facing self-service experiences
• Set and uphold a high editorial bar for all knowledge content — Standard Operating Procedures (SOPs), communications, training materials, and compliance documentation
• Lead a team of content developers and knowledge specialists, setting clear goals, coaching for growth, and building a culture of quality and ownership
• Own the full content lifecycle: creation, review, approval, publication, versioning, and retirement
• Oversee all internal communications to Patient Services teams, including operational changes, policy updates, product launches, and leadership messaging
• Design communication strategies that drive comprehension, adoption, and alignment at scale across a distributed frontline workforce
• Measure communication effectiveness and iterate based on data and team feedback
• Lead knowledge and communications workstreams for new client and product launches — from requirements gathering through go-live and post-launch optimization
• Partner closely with Operations, Compliance, Legal, Training, Product, and Technology to ensure knowledge content meets regulatory standards and operational realities
• Define, track, and report on team Key Performance Indicators (KPIs) — content accuracy rates, time-to-publish, agent utilization, self-service deflection, and others