Blink Health

Operations

• Own critical external partnerships while operating at the intersection of strategy, operations, and cross-functional execution
• Identify structural opportunities, solve ambiguous operational challenges, and help build the systems that power a next-generation healthcare platform
• Develop and refine the operating model for BlinkRx’s national pharmacy network
• Define performance frameworks across cost, service levels, scalability, and risk
• Identify structural improvement opportunities through data-driven analysis
• Lead executive-level business reviews focused on strategic optimization and long-term partnership evolution
• Translate insights into clear action plans with measurable impact
• Partner with Product, Engineering, Revenue, Finance, Legal, and Patient Services to drive complex initiatives
• Convert ambiguous business problems into structured workstreams
• Ensure network considerations are embedded in product design and growth planning
• Drive initiatives end-to-end — from hypothesis through implementation
• Serve as a senior point of contact for key pharmacy partners
• Elevate relationships from transactional to strategic and performance-oriented
• Navigate negotiations, incentive alignment, and contractual discussions
• Balance partner collaboration with performance accountability
• Build scalable mechanisms for SLA governance, risk mitigation, and escalation management
• Design playbooks and SOPs that enable growth without operational fragility
• Support new partner onboarding and network expansion strategy
• Continuously improve the feedback loops between network performance and internal execution

Manager, Network Strategy – Partner Operations

Communications

• Lead the Knowledge Management content development and editorial work
• Oversee all content and communications delivery to internal audiences
• Own the strategic vision for content, including Standard Operating Procedures (SOP) development, communication, and content-related best practices
• Build programs and processes to manage and scale content across business units
• Develop and edit content, maintaining a very high bar for consistently clear, concise, and trustworthy user-focused content for SOP, communications, and training content copy
• Lead and develop content developers
• Oversee project management of deliverables related to new clients and product launches, including identifying content-related requirements, setting and communicating time frames for completion, and meeting all project objectives
• Use data, research, and expert-level knowledge to refine existing content and drive improvement of new content creation
• Continuously refine our content offering based on metrics
• Evaluate technology improvements for content management, instructional design and storage and make appropriate recommendations for usage and implementation
• Build mechanisms to ensure global consistency and content quality
• Measure and adapt communication content based on impact and learnings

Manager, Knowledge Management – Communications

Salesforce Administrator

• Own all aspects of user and license management, including setup, profiles, roles, permissions, public groups, OWD, and sharing rules.
• Maintain system security through regular health checks, release management, and proactive maintenance (Security Reviews, Optimizer, and Release Updates).
• Provide end-user support, manage help tickets, and conduct onboarding and ongoing training sessions.
• Implement and optimize Salesforce configuration changes, including Flows, assignment rules, approval processes, dynamic page layouts, actions, apps, and mobile administration.
• Design intuitive UX experiences, using Screen Flows and automation to simplify requests, approvals, and opportunity progression.
• Drive data integrity and standardization across Salesforce and integrated systems.
• Manage integrations with core applications such as HubSpot, Salesforce Data Cloud, Agentforce Agents and GTM automation tools.
• Develop and maintain data models in Salesforce Data Cloud to support advanced segmentation, insights, and automation through Agentforce agents.
• Partner with BI teams to ensure consistent cross-object data structures (ERD) for unified reporting in Salesforce and Tableau.
• Define and maintain the Salesforce platform roadmap, prioritizing business needs and technical scalability.
• Collaborate with stakeholders across Sales, Operations, and Product & Engineering to translate business requirements into impactful technical solutions.
• Continuously evaluate and enhance Salesforce processes to improve team productivity and customer experience.
• Manage change sets, sandboxes, and deployment pipelines (Gearset/Copado/DevOps Center) ensuring safe and traceable releases.
• Use tools like Event Monitoring, Health Check, and Shield Encryption to ensure compliance with security standards and audit policies.
• Partner with Revenue Operations: Align Salesforce automations with GTM strategy, pipeline forecasting, and territory management.
• Work with IT & Security: Align platform security, MFA, and SSO (Okta) standards.

Manager

• Serve as the functional lead and primary point of contact for Workday Financials across the organization
• Partner closely with Finance and Accounting stakeholders to support day-to-day operations and evolving business needs
• Lead requirements gathering, solution design, configuration, testing, and deployment for Workday Financials enhancements
• Provide subject matter expertise across core finance processes, ensuring system configuration aligns with accounting and operational best practices
• Own Workday Financials business processes, security roles, and controls to support compliance and audit requirements
• Develop and maintain Workday reports and analytics to support Finance visibility, close activities, and decision-making
• Support and coordinate financial integrations with downstream and upstream systems, partnering with internal engineers or external vendors for more complex integration work
• Lead Workday biannual release activities, including feature review, impact analysis, testing coordination, and adoption recommendations
• Provide Tier 2/3 production support, including issue resolution, root cause analysis, and process improvements
• Drive continuous process improvement through automation, intelligent solutions, and adoption of new Workday features and capabilities
• Champion innovation across Finance systems, including opportunities to leverage AI, automation, and data-driven insights
• Mentor and support other team members as needed, contributing to overall team maturity and technical excellence

ERP Systems Manager

Account Manager

• Collaborate closely with suppliers to identify and proactively mitigate potential issues in the supply chain.
• Serve as a point of contact for day-to-day matters, including direct purchase agreements, order-related inquiries, and regular business reviews (WBRs/MBRs).
• Ensure adherence Service Level Agreements (SLAs) with pharmacy partners, monitoring performance and taking corrective actions as necessary.
• Manage administration of contracting with a focus on optimizing supply chain efficiency and fostering positive, long-term partnerships.
• Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams to find effective solutions.
• Work closely with internal teams to ensure seamless onboarding and ongoing collaboration with pharmacy partners.
• Develop relevant internal and external SOPs to reflect market best practice.

Partner/Client Relationship Manager, Network Strategy & Operations

Financial Planning and Analysis

• Own financial modeling, forecasting, and reporting processes
• Develop and maintain financial models to support business cases, strategic initiatives, and pricing decisions
• Analyze financial performance against plan, prior periods, and key drivers; clearly communicate insights and risks
• Partner with cross-functional stakeholders (e.g., Operations, Product, Sales, Data, Accounting) to support decision-making
• Prepare management reporting, dashboards, and presentations for senior leadership
• Identify opportunities to improve financial processes, reporting accuracy, and efficiency
• Support month-end close activities, including variance analysis and accruals (as applicable)

Senior Financial Analyst

Program Manager

• Own and execute end-to-end employee lifecycle processes, from onboarding through offboarding
• Serve as a primary point of contact for employee inquiries, ensuring timely, accurate, and empathetic support
• Act as a proactive problem solver by identifying gaps, connecting dots, and owning solutions that improve the employee experience
• Serve as a key internal resource for HR compliance across multi-state (and some global) operations
• Ensure compliance with wage and hour laws, I-9 and E-Verify requirements, background checks, immigration laws, and audit requirements
• Maintain, update, and support enforcement of HR policies, SOPs, and employee handbooks
• Conduct periodic team or departmental audits and use insights to recommend improvements
• Support benefits administration, including employee inquiries, vendor coordination, audits, and documentation
• Support U.S. leave of absence administration and ADA requests, ensuring compliant processes and coordination with Payroll
• Support 401(k) and benefits programs and assist with the implementation of new offerings
• Own HRIS data integrity, audits, and ongoing maintenance (Workday preferred)
• Support system configuration, testing, upgrades, and workflow documentation
• Identify automation opportunities to streamline People Operations workflows
• Build and maintain dashboards and operational reports to support data-informed decision-making
• Redesign and scale People Operations workflows to improve efficiency, consistency, and employee experience
• Lead or support cross-functional projects such as system implementations, onboarding and offboarding redesigns, or policy overhauls
• Partner with Finance, Payroll, IT, Talent Acquisition, and Legal to ensure alignment across systems and processes

Senior Program Manager, People Operations

Revenue Operations

• Serve as the subject matter expert (SME) and central point of contact for all provider analytics and provider-supporting team performance reporting
• Develop, maintain, and continuously enhance provider-level KPIs, dashboards, and scorecards to monitor engagement and performance
• Analyze provider engagement, prescribing behavior, and operational trends to identify growth opportunities and performance gaps
• Partner with Provider Operations and Field leadership to align analytics with business priorities, performance frameworks, and revenue objectives
• Lead the design and implementation of analytics initiatives that improve provider engagement, capacity planning, and sales effectiveness
• Translate data-driven insights into strategic recommendations for provider-facing teams, informing planning and operational execution
• Collaborate with Data Engineering to build a robust provider data model and fact structure that ensures data integrity, scalability, and automation across reporting tools
• Support new program launches and campaigns by integrating analytics into go-to-market planning, tracking, and measurement within Salesforce
• Oversee the design, deployment, and training of analytics dashboards and tools using Tableau and other BI platforms
• Partner with the Salesforce Systems team within RevOps to enhance CRM systems, ensuring seamless data flow between provider systems and analytics platforms
• Establish data governance practices and maintain clear documentation of metrics, definitions, and analytical methodologies
• Act as a trusted advisor to senior leadership, ensuring analytics initiatives align with enterprise strategy and deliver measurable business impact
• Collaborate with Provider Experience, Marketing, and Data teams to develop unified analytics narratives and ensure consistency across performance reporting
• Manage vendor relationships for data and analytics solutions, ensuring high-quality, timely, and cost-effective project execution
• Lead, mentor, and develop a team of analysts, fostering a culture of curiosity, collaboration, and innovation
• Champion best practices in analytics, visualization, and storytelling to elevate organizational data literacy
• Represent Provider Analytics in cross-functional initiatives, steering committees, and executive reviews