Blink Health

Engineering Manager

• Disrupt and overhaul America’s healthcare industry by providing technical leadership to build, develop and scale proprietary Blink technology
• Identify opportunity to create value through technology, and define technical vision for your team and the company
• Become a domain expert on healthcare technology and products while obsessing about Blink customers
• Inspire, recruit and drive career development for a team of high performing engineers
• Develop a scalable, sustainable engineering culture to retain top talent

Manager

• Own the strategy, architecture, and execution of how information is created, maintained, and delivered across Patient Services — at scale
• Define and own the long-term vision for a modern, AI-enabled knowledge management ecosystem across Patient Services
• Lead the evaluation, implementation, and governance of AI-powered knowledge tools — including Large Language Model (LLM)-assisted content generation, intelligent search, and automated content freshness workflows
• Build a knowledge infrastructure that proactively surfaces relevant information to frontline agents in real time, reducing handle time and improving accuracy
• Partner with Product and Technology teams to integrate knowledge systems into agent-facing tools, chatbots, and customer-facing self-service experiences
• Set and uphold a high editorial bar for all knowledge content — Standard Operating Procedures (SOPs), communications, training materials, and compliance documentation
• Lead a team of content developers and knowledge specialists, setting clear goals, coaching for growth, and building a culture of quality and ownership
• Own the full content lifecycle: creation, review, approval, publication, versioning, and retirement
• Oversee all internal communications to Patient Services teams, including operational changes, policy updates, product launches, and leadership messaging
• Design communication strategies that drive comprehension, adoption, and alignment at scale across a distributed frontline workforce
• Measure communication effectiveness and iterate based on data and team feedback
• Lead knowledge and communications workstreams for new client and product launches — from requirements gathering through go-live and post-launch optimization
• Partner closely with Operations, Compliance, Legal, Training, Product, and Technology to ensure knowledge content meets regulatory standards and operational realities
• Define, track, and report on team Key Performance Indicators (KPIs) — content accuracy rates, time-to-publish, agent utilization, self-service deflection, and others

Senior Manager, Knowledge Management – Communication

Accountant

• Active involvement in the monthly close process, owning the preparation of journal entries, account reconciliations, and workpapers.
• Focus areas include, but are not limited to, Revenue, Accounts Receivable, Customer on Account, and Security Deposits.
• Identify opportunities to automate, streamline, and improve the accuracy and timeliness of monthly close; use ERP system effectively, with a keen eye on improving processes.
• Conduct fluctuation and variance analysis and provide insightful explanations to help facilitate accurate monthly financial results.
• Work closely with cross-functional teams to ensure the completeness and accuracy of data used for accounting purposes.
• Assist with annual audits and tax compliance data preparation.
• Document internal controls and current processes to ensure repeatability.
• Actively participate in process improvement efforts and drive automation and utilization of AI for routine processes within the Accounting Team.
• Perform strategic initiatives and projects to support the growth and scalability of the company and assist with other accounting initiatives and ad hoc projects as needed.

Senior Accountant

Analyst

• Build and maintain accurate short- and long-term forecasts for contact center and pharmacy operations across multiple workflows/teams.
• Identify business drivers influencing volume trends (e.g., demand, seasonality, marketing, and product launches).
• Translate forecasts into actionable capacity and staffing plans that balance efficiency, service levels, and budget goals.
• Partner with Operations, Finance, and HR to align hiring plans and resource needs with business growth.
• Analyze trends, variances, and real-time data to improve forecast accuracy and support operational decisions.
• Develop dashboards and reports that communicate insights and recommendations to leadership.
• Support scenario modeling for new programs, process changes, or technology enhancements.
• Collaborate with Workforce Management and Product/Engineering teams to optimize systems and forecasting tools.
• Contribute to building scalable, data-driven processes that enhance operational efficiency and patient experience.

Senior Analyst, Workforce Management Forecasting & Capacity Planning

Operations

• Own critical external partnerships while operating at the intersection of strategy, operations, and cross-functional execution
• Identify structural opportunities, solve ambiguous operational challenges, and help build the systems that power a next-generation healthcare platform
• Develop and refine the operating model for BlinkRx’s national pharmacy network
• Define performance frameworks across cost, service levels, scalability, and risk
• Identify structural improvement opportunities through data-driven analysis
• Lead executive-level business reviews focused on strategic optimization and long-term partnership evolution
• Translate insights into clear action plans with measurable impact
• Partner with Product, Engineering, Revenue, Finance, Legal, and Patient Services to drive complex initiatives
• Convert ambiguous business problems into structured workstreams
• Ensure network considerations are embedded in product design and growth planning
• Drive initiatives end-to-end — from hypothesis through implementation
• Serve as a senior point of contact for key pharmacy partners
• Elevate relationships from transactional to strategic and performance-oriented
• Navigate negotiations, incentive alignment, and contractual discussions
• Balance partner collaboration with performance accountability
• Build scalable mechanisms for SLA governance, risk mitigation, and escalation management
• Design playbooks and SOPs that enable growth without operational fragility
• Support new partner onboarding and network expansion strategy
• Continuously improve the feedback loops between network performance and internal execution

Engineering Manager

Senior Manager, Knowledge Management – Communication

Senior Accountant

Senior Analyst, Workforce Management Forecasting & Capacity Planning

Manager, Network Strategy – Partner Operations